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Troubleshooting

The IR repeater does not properly control the
audio source equipment.
The NuVo IR output is not set at the best carrier
frequency.
Within IR Library tab of the Configurator
Software, each library has a “Properties”
button. This button has a drop down menu
that lets you select different carrier
frequencies from 30kHz to 56kHz. This will
default the library to the selected frequency.
Cable and Satellite typically needs the 56kHz
setting.

Symptom Probable Cause Remedy

When downloading a Configuration to the
Renovia Main Source Hub, a “board not found”
error message appears on the computer screen.
This occurs when the Renovia is not plugged
into an AC power source.
A communication error can be as simple as
not plugging the Renovia in prior to the
download. Often the error is also corrected by
closing and reopening the Configurator
Software. If these do not correct the error, it
could be a faulty MCU board in the Renovia
Main Source Hub.
When downloading a Configuration to the
Renovia Main Source Hub, a “board not found”
error message appears on the computer screen.
The computer output communication speed is
not compatible with the Renovia Main Source
Hub
This can be corrected through the
Configurator software by clicking on “File”
and under “Preferences” selecting or
deselecting “Slow Serial Communication”.
The Control Pads display an error message,
“Multiple Source Hubs Found on HomePlug
Channel A”.
This indicates that more than one Main Source
Hub is detected on the same electrical service.
Make sure the Main Source Hubs are on
separate HomePlug channels. This can also be
caused by leaving the NV-RVSAT-H Hub Tester
tool plugged when the Source Hub is
installed. The system will see the Hub Tester
as a second Main Source Hub.
When a Control Pad is installed, an audible beep
is heard and a message, “Zone Conflict” is
displayed.
This indicates that more than one Control Pad is
set at the same zone number.
Check the Zone Address switch settings for
each Zone Amplifier. Control Pads that are
already installed will display the actual zones
affected by the address conflict.