Oki 9400 Problem Solving

Problem Solving

Paper Jams

OPEN SIDE COVER

380: PAPER JAM

1. Pull up on the handle and lift the top cover.

2. Open the side cover.

3. Pull out the jammed sheet.

276

Contents

Main Table of Contents Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Print Media Printer Driver Media Weight Settings Print Media Sizes English Media Metric Media Print Media Specifications Print Media Specifications: Tray 1 Paper Transparencies Print Media Specifications: Multi-Purpose Tray Print Media Specifications: Duplex Unit Print Media Specifications: Auxiliary Trays Print Media Specifications: High Capacity Feeder Long Edge versus Short Edge Paper Standard Paper Recommended Standard Paper Standard Paper Specifications Standard Paper Print Path Matte Photo Paper Matte Photo Paper Specifications Matte Photo Paper Print Path Recycled Paper Recommended (Letter Size) Recycled Paper Specifications Recycled Paper Print Path Storing Paper Transparencies Recommended Transparencies Transparency Print Path Driver Settings: Individual Print Jobs Menu Settings: Transparencies as the Default Printing Transparencies Printing Transparencies Using the Windows PCL Driver Page Printing Transparencies Using the Windows PostScript Driver Page Printing Transparencies Using the Macintosh Page Labels Label Recommendations Label Print Path Label Specifications Driver Settings: Individual Print Jobs Menu Settings: Labels as the Default for the Multi-Purpose Tray Printing Labels Printing Labels Using the Windows PCL Driver Page Printing Labels Using the Windows Postscript Driver Printing Labels Using the Macintosh Page Thick Paper (Index, Cards) Recommended Thick Papers Letter Size Tabloid Size Thick Paper Specifications Weight Sizes Thick Paper Print Path Thick Paper Driver Settings: Individual Print Jobs Menu Settings: Thick Paper as the Default Printing Thick Paper Printing Thick Paper Using the Windows PCL Driver Page Printing Thick Paper Using the Windows Postscript Driver Printing Thick Paper Using the Macintosh Page Envelopes Envelope Recommendations Yes! No! Envelope Print Path Envelope Driver Settings: Individual Print Jobs Menu Settings: Envelopes as the Default Printing Envelopes Printing Envelopes Using the Windows PCL Driver Return Address Printing Envelopes Using the Windows PostScript Driver Return Address Printing Envelopes Using the Macintosh Page Loading Print Media Loading Print Media in Tray 1, Auxiliary Trays & High Capacity Feeder Page Paper Full Mark Loading Print Media in the Multi-Purpose Tray Page Page Print Paths Feed Paths Page Tray 1 Page Multi-Purpose Tray Auxiliary Trays (Optional) High Capacity Feeder (HCF) Page Automatic Tray Switching To turn automatic tray switching off: Changing The Default Feed Path Changing the Default Feed Path: Windows 2000 Changing the Default Feed Path: Windows Me Changing the Default Feed Path: Windows 98 & 95 Changing the Default Feed Path: Windows NT 4.0 Changing the Default Feed Path: Macintosh Changing the Default Feed Path in the Printer Menu Exit Paths Top Exit Path Straight-Through Exit Path Page Changing the Default Exit Path Page Changing Media Settings in the Menu Changing Media Settings in the Menu: Tray 1 Other Print Media (Non-Transparencies) Changing Media Settings in the Menu: Multi-Purpose (MP) Tray Transparencies Other Print Media (Non-Transparencies) Changing Media Weight in the Menu: Auxiliary Trays Changing Media Weight in the Menu: High Capacity Feeder Printable Area Printable Area: PCL Page Page Page A4 A5 A6 B4 B5 Monarch Com-9 Com-10 DL C4 C5 Printable Area: PostScript Letter Legal 13" Legal 13.5" Legal 14" Tabloid Tabloid Extra Executive A3 A3 Nobi A3Wide A4 A5 A6 B4 B5 Monarch Com-9 Com-10 DL C4 C5 Control Panel Description & Walk-up Functions Description Control Panel Buttons Menu Button ON LINE Button ITEM + Button ITEM - Button VALUE + Button VALUE - Button SELECT Button CANCEL Button Control Panel Lights READY Light ATTENTION Light Walk-up Functions Printing a Demo Page Printing a PCL Font List Printing a PostScript Typeface List Printing Out the MenuMap (List of Current Menu Settings) Printing Confidential (Secure) Documents Printing a Confidential Document Deleting a Confidential Document before Printing It Printing the File List Setting the Color Balance Setting Power Save Mode (Time to Print) Setting the Power Save Interval Disabling/Enabling Power Save Setting a Specific Emulation Turning the Duplex Unit On in the Menu Control Panel Display Language Page Printer Menus How to Use the Menu Resetting the Printer's Menu to the Factory Defaults Printer Menu Entries (in alphabetical sequence) Color Menu Process Mode Disk Maintenance Menu Information Menu Print Menu Map Print File List Print PCL Font Print PS Font Print Demo Maintenance Menu EEPROM Reset Power Save Paper Black Setting Paper Color Setting Media Menu TRAY1 MEDIATYPE TRAY1 MEDIAWEIGHT TRAY2 MEDIAWEIGHT TRAY3 MEDIAWEIGHT TRAY4 MEDIAWEIGHT TRAY5 MEDIAWEIGHT MP TRAY PAPERSIZE MP TRAY MEDIATYPE MP TRAY MEDIAWEIGHT Memory Menu RECEIVE BUFF SIZE RESOURCE SAVE FLASH INITIALIZE PS FLASH RESIZE Network Menu TCP/IP NETWARE ETHERTALK NETBEUI FRAME TYPE Parallel Menu PARALLEL BI-DIRECTION ECP ACK WIDTH PCL Emulation Menu FONT SOURCE FONT No. FONT PITCH Page Print Menu COPIES DUPLEX BINDING JOB OFFSET PAPER FEED Page LINE PER PAGE EDIT SIZE System Adjust Menu X ADJUST Y ADJUST DUPLEX X ADJUST Page PCL TRAY4 ID# PCL TRAY5 ID# PCL MP TRAY ID# HEX DUMP System Configuration Menu POWER SAVE DELAY TIME PERSONALITY CONTROL-T CLEARABLE WARNING AUTO CONTINUE Usage Menu TOTAL PAGE COUNT TRAY1 PAGE COUNT TRAY2 PAGE COUNT TRAY3 PAGE COUNT TRAY4 PAGE COUNT TRAY5 PAGE COUNT Page CYAN TONER MAGENTA TONER YELLOW TONER USB Menu USB SOFT RESET Using Print Features (see also Proof & Print, Secure Documents and Overlays) Macintosh Collating: Macintosh General Information Custom Page Sizes: Macintosh General Information Creating & Saving a Custom Page Size: Macintosh Printing Using a Custom Page Size: Macintosh Modifying a Custom Page Size: Macintosh Deleting a Custom Page Size: Macintosh Duplex Printing (Printing on Both Sides): Macintosh General Information Duplex Printing from a Software Application: Macintosh Setting Duplex Printing as the Printer Default: Macintosh N-Up (Multiple Pages on One Sheet): Macintosh N-Up Printing: Macintosh Print Resolution: Macintosh Setting the Print Resolution: Macintosh Windows 2000 Collating: Windows 2000 General Information Collating: Windows 2000 PCL Driver Collating: Windows 2000 PostScript Driver Custom Page Sizes: Windows 2000 General Information Custom Page Sizes: Windows 2000 PCL Driver Page Page Custom Page Sizes: Windows 2000 PostScript Driver Page Duplex Printing (Printing on Both Sides): Windows 2000 Duplex Printing from a Software Application: Windows 2000 Duplex Printing as the Printer Default: Windows 2000 N-Up: Windows 2000 General Information N-Up Printing: Windows 2000 PCL N-Up Printing: Windows 2000 PS Print Resolution: Windows 2000 Setting the Default Print Resolution: Windows 2000 PCL Driver Changing the Resolution for a Print Job: Windows 2000 PCL Driver Setting the Default Print Resolution: Windows 2000 PostScript Driver Changing the Resolution for a Print Job: Windows 2000 PostScript Driver Watermarks: Windows 2000 General Information Creating & Storing a Watermark: Windows 2000 PCL Printing Using a Watermark: Windows 2000 PCL Modifying a Watermark: Windows 2000 PCL Deleting a Watermark: Windows 2000 PCL Fit to Page: Windows 2000, PCL Only Using Fit to Page: Windows Me Booklets (Signature Printing): Windows Me PCL Driver Booklets, Individual Print Jobs: Windows Me PCL Setting Booklets as the Printer Default: Windows Me PCL Collating: Windows Me General Information Collating: Windows Me PCL Driver Collating: Windows Me PostScript Driver Custom Page Sizes: Windows Me General Information Custom Page Sizes: Windows Me PCL Driver Page Page Custom Page Sizes: Windows Me PostScript Driver Page Duplex Printing (Printing on Both Sides): Windows Me Duplex Printing from a Software Application: Windows Me Duplex Printing Set as Default: Windows Me N-Up: Windows Me General Information N-Up Printing: Windows Me PCL N-Up Printing: Windows Me PS Print Resolution: Windows Me General Information Setting the Default Print Resolution: Windows Me PCL Changing the Resolution for a Print Job: Windows Me PCL Setting the Default Print Resolution: Windows Me PS Changing the Resolution for a Print Job: Windows Me PS Watermarks: Windows Me General Information Watermarks: Windows Me PCL Watermarks: Windows Me PS Page Windows 98 & 95 Booklets (Signature Printing): Windows 98/95 PCL Driver Booklets, Individual Print Jobs: Windows 98 & 95 PCL Setting Booklets as the Printer Default: Windows 98 & 95 PCL Collating: Windows 98 & 95 General Information Collating: Windows 98/95 PCL Driver Collating: Windows 98/95Post Script Driver Custom Page Sizes: Windows 98 & 95 General Information Custom Page Sizes: Windows 98/95 PCL Driver Page Page Custom Page Sizes: Windows 98/95 PostScript Driver Page Duplex Printing: Windows 98/95 Duplex Printing from a Software Application: Windows 98/95 Setting Duplex Printing as the Default: Windows 98/95 Fit to Page: Windows 98/95, PCL Only Using Fit to Page: N-Up: Windows 98 & 95 N-Up Printing: Windows 98/95 PCL Driver N-Up Printing: Windows 98/95 PostScript Driver Print Resolution: Windows 98 & 95 General Information Setting the Default Print Resolution: Windows 98 & 95 PCL Driver Changing the Resolution for a Print Job: Windows 98 & 95 PCL Driver Setting the Default Print Resolution: Windows 98 & 95 PostScript Driver Changing the Resolution for a Print Job: Windows 98 & 95 PostScript Driver Watermarks: Windows 98 & 95 General Information Watermarks: Windows 98/95 PCL Driver Watermarks: Windows 98/95 PostScript Driver Page Windows NT 4.0 Booklets (Signature Printing): Windows NT 4.0 PCL Driver Booklets, Individual Print Jobs: Windows NT 4.0 PCL Setting Booklets as the Printer Default: Windows NT 4.0 PCL Collating: Windows NT 4.0 General Information Collating: Windows NT 4.0 PCL Driver Collating: Windows NT 4.0 PostScript Driver Custom Page Sizes: Windows NT 4.0 General Information Custom Page Sizes: Windows NT 4.0 PCL Driver Page Page Page Custom Page Sizes: Windows NT 4.0 PostScript Driver Page Page Duplex Printing: Windows NT 4.0 General Information Duplex Printing from a Software Application: Windows NT 4.0 Duplex Printing as the Default: Windows NT 4.0 Fit to Page: Windows NT 4.0, PCL Only N-Up: Windows NT 4.0 General Information N-Up Printing: Windows NT 4.0 PCL Driver N-Up Printing: Windows NT 4.0 PS Print Resolution: Windows NT 4.0 Setting the Default Print Resolution: Windows NT 4.0 PCL Changing the Resolution for a Print Job: Windows NT 4.0 PCL Setting the Default Print Resolution: Windows NT 4.0 PS Changing the Resolution for a Print Job: Windows NT 4.0 PS Watermarks: Windows NT 4.0 PCL General Information Creating Watermarks: Windows NT 4.0 PCL Printing Using a Watermark: Windows NT 4.0 PCL Modifying a Watermark: Windows NT 4.0 PCL Deleting a Watermark: Windows NT 4.0 PCL Proof & Print General Information Proof & Print: Windows 2000 PCL Driver Printing a Document Using Proof & Print Print the Remaining Copies To Delete a Proof & Print Document before Printing the Remaining Copies Proof & Print: Windows Me Proof & Print: Windows Me PCL Driver Proof & Print: Windows Me PostScript Driver Page Proof & Print: Windows 98 & 95 Proof & Print: Windows 98 & 95 PCL Driver Proof & Print: Windows 98 & 95 PostScript Driver Page Proof & Print: Windows NT 4.0 Proof & Print: Windows NT 4.0 PCL Driver Proof & Print: Windows NT 4.0 PostScript Driver Printing the Remaining Copies Page Secure Documents General Information To use Secure Printing: Secure (Confidential) Documents: Windows 2000 PCL Driver Send a Confidential Document to the Printer Print out a Confidential Document To Delete a Confidential Document before Printing It Secure (Confidential) Documents: Windows Me Confidential Documents: Windows Me PCL Driver Confidential Documents: Windows Me PostScript Driver Page Secure (Confidential) Documents: Windows 98 & 95 Confidential Documents: Windows 98 & 95 PCL Driver Confidential Documents: Windows 98 & 95 PostScript Driver Printing the Confidential Document Page Secure (Confidential) Documents: Windows NT 4.0 Confidential Documents: Windows NT 4.0 PCL Driver Confidential Documents: Windows NT 4.0 PostScript Driver Printing the Confidential Document Page Page Overlays (Forms) General Information Printing with Overlays: Windows 2000 Defining Overlays: Windows 2000 PCL Driver Printing Using Overlays: Windows 2000 PCL Driver Editing Defined Overlays: Windows 2000 PCL Driver Deleting Defined Overlays: Windows 2000 PCL Driver Printing with Overlays: Windows Me Defining Overlays: Windows Me PCL Driver Printing Overlays: Windows Me PCL Driver Editing Defined Overlays: Windows Me PCL Driver Deleting Defined Overlays: Windows Me PCL Driver Defining Overlays: Windows Me PostScript Driver Set up an Overlay Group: Finish Printing Using Overlays: Windows Me PostScript Driver Editing Defined Overlays: Windows Me PostScript Driver Deleting Defined Overlays: Windows Me PostScript Driver Printing with Overlays: Windows 98 & 95 Defining Overlays: Windows 98 & 95 PCL Driver Printing Overlays: Windows 98 & 95 PCL Driver Editing Defined Overlays: Windows 98 & 95 PCL Driver Deleting Defined Overlays: Windows 98 & 95 PCL Driver Defining Overlays: Windows 98 & 95 PostScript Driver Set up an Overlay Group: Finish Printing Using Overlays: Windows 98 & 95 PostScript Driver Editing Defined Overlays: Windows 98 & 95 PostScript Driver Deleting Defined Overlays: Windows 98 & 95 PostScript Driver Printing with Overlays: Windows NT 4.0 Defining Overlays: Windows NT 4.0 PCL Driver Printing Overlays: Windows NT 4.0 PCL Driver Editing Defined Overlays: Windows NT 4.0 PCL Driver Deleting Defined Overlays: Windows NT 4.0 PCL Driver Defining Overlays: Windows NT 4.0 PostScript Driver Page Printing Using Overlays: Windows NT 4.0 PostScript Driver Editing Defined Overlays: Windows NT 4.0 PostScript Driver Deleting Defined Overlays: Windows NT 4.0 PostScript Driver Page OKI Storage Device Manager (SDM) OKI SDM: General Information OKI SDM Functions OKI SDM Administration Passwords The Spooler Administrative Functions Opening OKI Storage Device Manager OKI SDM: Setting Up an Administrative Password OKI SDM: PostScript Forms Creating & Downloading a PostScript Project Create the Forms Create a New Project Add Files to the Project Check the Location for Storing the Files in the Printer's Memory Save the Project and Download it to the Printer Test Printing a PostScript Form PCL Macros (Forms) Creating & Downloading a PCL Project 1. Create the Forms 2. Create a New Project 3. Convert the Files to Binary (.bin) Format 4. Add the .bin Files to the Project 5. Check the .bin File Settings and Save the Project 6. Download the Project to the Printer Downloading a Printer Job Language (.pjl) Command File to the Printer Test Printing a PCL Macro Using the Spooler To Open the Spooler: To Delete Files: Deleting a Form Page Problem Solving Paper Jams Page Page Page Page Page Page Page Page Page Page Page Hardware Problems Paper Problems Printing Problems Print Quality Problems Page Page Error Display Messages Page Page Page Page Page Status Display Messages Page Problem Solving: Macintosh Systems Problem Solving: Windows Systems Page Page Maintenance Toner Cartridges Replacing the Toner Cartridges Page Port Tube Toner Cartridge Life Image Drums Replacing Image Drums Page Page Page Port Tube Page Image Drum Precautions Image Drum Life Cleaning the LED Arrays When to Clean the LED Arrays To clean the LED arrays: Replacing the Fuser Unit Page Page Replacing the Transfer Belt Page Page Page Setting the Color Registration Initiating the Auto Registration Manually To Set the Color Registration Manually: Page Page Working with Color Glossary Page Page Page Page Additive versus Subtractive Additive Primaries Subtractive Primaries Color Adjustments Color Adjustment Using the Software Application Changing the Lightness & Saturation Settings in the OKI PCL Driver Color Perception Reflected Light Transmitted Light Emitted Light Color Registration Color Wheel Dithering & Halftones Dithering Halftoning The Electromagnetic Spectrum Visible Light White Light Black Light Perceived Light Neutral Colors Primary & Secondary Colors Primary Colors Secondary Colors Problems Using Color Specifying Color The HSL Model The RGB Model Using the Color Swatch Utility Accessing the Color Swatches in the Windows 95 PCL Driver Windows ICM (Image Color Matching) ICM: Windows 2000 Activating the ICM Files in the Windows 2000 PCL Driver Activating the OKI ICM Files in the Windows 2000 PostScript Driver ICM: Windows Me/98/95 Activating the OKI ICM Files in the Windows Me/98/95 PCL Driver Activating the OKI ICM Files in the Windows Me/98/95 PostScript Driver Color Management Color Management Systems Effects of Paper Potential Problems with Color: Plan, plan, plan! Experiment for Best Results Color Management: Macintosh Color Management: Windows 2000 Windows 2000 PCL Driver Page Page ICM: Windows 2000 PostScript Driver Color Management: Windows Me ICM: Windows Me PCL Driver Page Windows Me PostScript Driver Page Color Management: Windows 98 & 95 Windows 98 & 95 PCL Driver Windows 98 & 95 PostScript Driver Page Color Management: Windows NT 4.0 Windows NT 4.0 PCL Driver Windows NT 4.0 PostScript Driver Page Page Specifications General Specifications Print Method Print Speed Print Resolution Electrical Specifications Physical Specifications Interface Specifications How Digital LED Technology Works Digital LED vs Laser Technology Advantages of digital LED technology The Electrophotographic Process Step 1: Charging Step 2: Exposure In Summary Service & Support For the Latest Information Support: U.S. & Canada Via the Internet www.okidata.com Via Your Oki Data Dealer Via Oki Data Customer Service, U.S. & Canada Only, 24/7: Call 1-800-OKI-DATA (1-800-654-3282) The Information System Automated Attendant The Oki Data Customer Support Team Service Information: U.S. & Canada To Locate a Service Dealer Repair under Warranty Repairs after Your Warranty Expires OKI Regional Service Depots: Oki Data Service Depot Information: U.S. & Canada Repacking the Printer for Shipment Prepare the Printer Page Page Pack the Printer for Shipment Page Supplies & Accessories Purchasing Supplies & Accessories Consumable & Replacement Part Order Numbers Toner Cartridges Image Drums Fusers Transfer Belt Accessory Order Numbers General Memory: RAM Upgrades Network Print Servers Interface Cables Accessories Memory DIMMS Installing Memory DIMMs Page Page DIMM Sockets Narrow Strip Page Print Servers Model 6200e, OKI P/N 70036701 Installing the OkiLAN 6200e Print Server Page Model 6020e, OKI P/N 70036001 Installing the OkiLAN 6020e Print Server Hard Disk Drive, OKI P/N 70037301 Installing the Internal Hard Disk Drive Step 2: Install the Hard Disk Drive (HDD) Hard Disk Drive Connector Step 3: Complete the Installation Step 4: Check for Proper Installation Step 5: Activate the Hard Disk in the Printer Driver Duplex Unit, OKI P/N 70037101 Installing the Duplex Unit Back Right Left Step 1: Install the Duplex Unit Step 2: Activate the Duplex Unit in the Menu Step 3: Activate the Duplex Unit in the Driver Auxiliary Paper Trays, OKI P/N 41529701 Installing the Auxiliary Paper Trays Page Step 2: Load Print Media Page Paper Full Mark Step 3: Activate the Auxiliary Tray(s) in the Printer Driver High Capacity Feeder, OKI P/N 41529801 Installing the High Capacity Feeder Back Right Left Pins Connector Page Step 2: Load Paper Paper Full Mark Fonts Selecting Fonts PCL Fonts Resident Bitmap PCL Fonts Resident Fixed Scalable PCL Fonts Page Resident Proportional Scalable PCL Fonts Page PCL Font Symbol Sets Page PostScript Resident Fixed PostScript Fonts Fixed Type-14 Resident PostScript Fonts Resident Proportional PostScript Fonts Type 2 Fonts Type 14 Fonts Page Page Font Management for the Macintosh Adobe Type Manager (ATM) Fonts Downloader Program Installing the Downloader Program Using the Downloader Program Page Warranties, Certifications, etc. Warranties Limited Warranty United States & Canada Options Limited Warranty: US & Canada Consumables Limited Warranty Safety Information Federal Communications Commission (FCC) Statements Federal Communications Commission Declarations of Conformity for 120 Volt Models Federal Communications Commission Radio Frequency Interference Statement for 120-Volt Models Industry Canada Radio Interference Statements For 120-Volt Models Page Drivers / Connections Uninstalling the Printer Software Windows 2000, Me, 98, 95 & NT 4.0 Macintosh Parallel Interface Parallel Cable Requirements Standard Parallel Port Menu Settings Changing Parallel Port Menu Settings ECP Mode Changing the ECP Menu Setting Pin Assignments Parallel Interface Pin Assignments: Compatible Mode Parallel Interface Pin Assignments: ECP Mode Parallel Interface Pin Assignments: Nibble Mode USB Interface Connecting the USB Port Standard USB Port Menu Settings Changing USB Port Menu Settings USB Cable Requirements Network Interface Network Interface Network Cable Requirements Windows Systems Macintosh Systems Connecting the Network Server Page Index 441 1 A B Page D E 443 F G 444 H I L M 445 N O 446 P 447 R 448 S 449 T U 450 V W 451 Y