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CDE681 Part 3 - Service and Maintenance
2.2Customer Assistance
If you need assistance in troubleshooting or repair service, please contact your local OMEGA representative, or the OMEGA Customer Service Department at:
We can also be reached on the Internet at www.omega.com email: info at omega.com
All sensors returned for repair or replacement must be freight prepaid and include the following information:
1.A clearly written description of the malfunction.
2.Name of person to contact and the phone number where they can be reached.
3.Proper return address for shipping sensor(s) back. Include preferred shipping method (UPS, Federal Express, etc.) if applicable.
4.A purchase order if sensor(s) is out of warranty to cover costs of repair.
inadequate packaging, the customer assumes responsibility for repair costs. It is recommended to use the original OMEGA shipping carton or an equivalent. Also, OMEGA will not accept sensors returned for repair or replacement unless they are thoroughly cleaned and all process chemicals are removed.
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