Onkyo DV-CP704S instruction manual Troubleshooting

Troubleshooting—Continued

Symptom	Possible cause	Remedy
	No Digital Audio Output?
	The Digital/HDMI Audio Out setting is set to	Change the Digital/HDMI Audio Out setting to
	Off.	either All or PCM (page 45).
	Your TV or AV receiver doesn’t support Dolby	Change the Digital/HDMI Audio Out setting to
	Digital.	PCM (page 45).
No sound?
		The DV-CP704 will not be able to play DTS for-
	Your TV or AV receiver doesn’t support DTS.	mat audio or soundtracks. On your DVD-Video
		disc’s audio setup menu, select an audio format
		other than DTS.
	Your TV or AV receiver doesn’t support	Change the Linear PCM Out setting to Down Sam-
	96 kHz PCM.	ple On (page 45).
The picture distorts	The disc is dirty.	Remove the disc and clean it (page 9).
	You’re using the Fast Forward or Fast Reverse	A little picture distortion may occur when using
occasionally?
	function.	these functions. This is normal.
Picture instability or	The DV-CP704 is connected to your TV via a	Connect the DV-CP704 directly to your TV
	VCR or other video equipment and its copy
noise?		(page 18).
	protection system is affecting the picture.
	No discs loaded.	Load some discs (page 23).
	The selected disc cannot be played because	Load only compatible discs (page 7).
	it’s incompatible.
Can’t start playback?	The disc is upside down.	Load the disc the correct way up (page 23).
	The disc is not centered in the disc bay.	Place the disc in the center of the disc bay (page 23).
	The disc is dirty.	Remove the disc and clean it (page 9).
	The selected disc has parental lock and the	Turn off the Parental Lock function (page 47).
	Parental Lock function is on.
Can’t play MP3/WMA/	The disc is not ISO9660 Level 2 format or	Use only ISO9660 Level 2 format or Joliet discs
	Joliet.	(page 8).
JPEG discs?
	The disc has not been finalized.	Finalize the disc (page 8).
Can’t select MP3 files?	MP3 files without a “.mp3” or “.MP3” file-	Use the correct filename extension (page 8).
	name extension are not recognized.
	WMA files without a “.wma” or “.WMA” file-	Use the correct filename extension (page 8).
Can’t play WMA files?	name extension are not recognized.
	The WMA file’s copyright option is on.	Don’t use the copyright option (page 8).
	JPEG files without a “.jpg” or “.JPG” filename	Use the correct filename extension (page 8).
	extension are not recognized.
Can’t view JPEG files?
	The JPEG file is too big.	Use JPEG files that are less than 5 megabytes
		(page 8).
The message“BAD DISC”	The disc is dirty.	Remove the disc and clean it (page 9).
appears on the display?
Buttons on the	Power supply voltage fluctuations and other	Turn off the DV-CP704, wait five seconds, then
		turn it on again. If that doesn’t resolve the issue,
DV-CP704 and remote	anomalies, such as static electricity, can inter-
		disconnect the power cord from the wall outlet,
controller don’t work?	fere with normal operation.
		wait five seconds, reconnect it, then try again.
	There are no batteries in the remote controller.	Install new batteries (page 16).
	The batteries are flat.	Replace with new batteries (page 16).
	The batteries are installed incorrectly.	Check the batteries and correct as necessary
		(page 16).
	You’re not pointing the remote controller at	Point the remote controller at the DV-CP704’s
Buttons on the	the DV-CP704’s remote sensor.	remote sensor (page 16).
		Use the remote controller closer to the DV-CP704
DV-CP704 work OK but
	You’re too far away from the DV-CP704.	(page 16). The remote controller has a range of
those on the remote con-
		approximately 16 ft. (5 meters).
troller don’t?
	A strong light source is interfering with the	Make sure that the DV-CP704 is not subjected to
		direct sunshine or inverter-type fluorescent lights.
	DV-CP704’s remote sensor.
		Relocate if necessary.
	If the DV-CP704 is installed in a cabinet with	Open the doors, or use a cabinet without colored
	colored glass doors, the remote controller may
		glass.
	not work reliably when the doors are closed.

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