Onkyo TXNR3007, PR-SC5507, TXNR1007 manual Troubleshooting, Case, Onkyo Corporation

Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the AV receiver/controller as below, the firmware has already been updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-**” is displayed on the front display of the AV receiver/controller. (Alphanumeric characters on the front display are denoted by asterisks.) The example below is displaying error code 0-10. See the following table and take appropriate action.

Errors during update via Network

Case 3:

If you do not have a wired connection to the network, please contact below.

ONKYO CORPORATION

2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN

The Americas

ONKYO U.S.A. CORPORATION

18 Park Way, Upper Saddle River, N.J. 07458, U.S.A. Tel: +1-800-229-1687, +1-201-785-2600

Fax: +1-201-785-2650 http://www.us.onkyo.com/

Europe

ONKYO EUROPE ELECTRONICS GmbH Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY Tel: +49-8142-4401-0 Fax: +49-8142-4401-555 http://www.eu.onkyo.com/

China, Hong Kong

ONKYO CHINA LIMITED

Unit 1&12, 9/F, Ever Gain PlazaTower 1, 88, Container Port Road, Kwai Chung, N.T., HONG KONG

Tel: 852-2429-3118 Fax: 852-2428-9039

Error Code Description

*-10, *-20 Ethernet cable is not detected. Connect the cable properly. See the instruction manual for the network connection.

http://www.onkyochina.com/

Asia, Oceania, Middle East, Africa

Please contact an ONKYO distributor referring to Onkyo SUPPORT site. <http://www.intl.onkyo.com/support/local_support/index.html>

*-11, *-13,	Internet connection error. Check the following
*-21, *-28	items:
	• Make sure IP address, subnet mask, gateway
	address, and DNS server are configured
	properly.
	• Make sure the router is turned on.
	• Make sure the AV receiver/controller and the
	router are connected with Ethernet cable.
	• Make sure the setup configuration of the router
	is set properly. See the instruction manual of the
	router.
	• If your network allows only one client
	connection and there is any other device already
	connected, the AV receiver/controller cannot
	access the network. Consult your Internet
	Service Provider (ISP).
	• If your modem does not function as a router,
	you will need a router. Depending on your
	network, you may need to configure the proxy
	server if needed. See the document provided by
	your ISP. If you still cannot access the Internet,
	DNS or proxy server may be temporarily down.
	Contact your ISP.
Others	Retry the update procedure from the beginning.
	If the error persists, please contact Onkyo
	Support (indicated at the end of this page) and
	provide the error code.