Onkyo SP404 instruction manual Troubleshooting

DV-SP404.404E_En.book Page 54 Wednesday, June 7, 2006 1:50 PM

Troubleshooting

If you have any trouble using your DV-SP404/DV-SP404E, check the following table for possible causes and remedies. If you still can’t resolve the issue yourself, please contact your Onkyo dealer.

	Symptoms	Causes	Remedies
		The power cord is not connected.	Connect the power cord to a suitable wall outlet
			(page 23).
	Can’t turn on the DV-		Turn off the DV-SP404/DV-SP404E, wait five sec-
			onds, then try turning it on again. If that fails, dis-
	SP404/DV-SP404E?	External interference is affecting the DV-
			connect the power cord from the wall outlet, wait
		SP404/DV-SP404E’s digital circuitry.
			five seconds, reconnect it, then try turning it on
			again.
	The disc tray won’t	The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 26).
	close properly?
		The disc is dirty.	Remove the disc and clean it (page 10).
		No disc is loaded.	Load a disc (page 26).
		The disc cannot be played because it’s	Use only compatible discs (page 8).
		incompatible.
		The disc is upside down.	Load the disc the correct way up (page 26).
		The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 26).
	Can’t start playback?
		The disc is dirty.	Remove the disc and clean it (page 10).
		The disc uses parental lock and the Paren-	Turn off the Parental Lock function (page 46).
		tal Lock function is on.
		The DVD-Video disc is intended for use	If the region number on the disc does not match
			the region number on the DV-SP404/DV-SP404E,
		in another region.
			the disc can’t be played (page 50).
	The picture distorts	The disc is dirty.	Remove the disc and clean it (page 10).
Player
		You’re using the Fast Forward or Fast	A little picture distortion may occur when using
	occasionally?
		Reverse function.	these functions. This is normal.
DVD
		The DV-SP404/DV-SP404E is connected
	Picture instability or	to your TV via a VCR or other video	Connect the DV-SP404/DV-SP404E directly to
	noise?	equipment and a copy-protection system	your TV (page 18).
		is affecting the picture.
		The wrong input source is selected on	On your TV, select the input to which the DV-
	No picture?	your TV.	SP404/DV-SP404E is connected.
		The video cable is not connected properly.	Check the video cable and correct as necessary
			(page 18).
		If there’s a power failure, or the power	Before you disconnect the power cord, set the DV-
			SP404/DV-SP404E to Standby by pressing the
	Settings are not saved?	cord is disconnected inadvertently, any
			[STANDBY/ON] button, and wait until “OFF”
		settings are lost.
			has disappeared from the display.
		The DV-SP404/DV-SP404E is connected
		to your TV via a VCR or other video	Connect the DV-SP404/DV-SP404E directly to
	Brightness is unstable	equipment and a copy-protection system	your TV (page 18).
	or the picture is noisy?	is affecting the picture.
		Your TV doesn’t support progressive	Reset the DV-SP404/DV-SP404E to its initial set-
		scanning.	tings (page 42).
	Chapters or tracks don’t	You are using repeat playback, program
	play in the correct		Select normal playback (pages 34–36).
		playback, or random playback.
	order?
	Buttons on the DV-		Turn off the DV-SP404/DV-SP404E, wait five sec-
		Power supply voltage fluctuations and	onds, then turn it on again. If that doesn’t resolve
	SP404/DV-SP404E and
		other anomalies, such as static electricity,	the issue, disconnect the power cord from the wall
	remote controller don’t
		can interfere with normal operation.	outlet, wait five seconds, reconnect it, then try
	work?
			again.

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