Chapter 5: Appendix | Troubleshooting |
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Check the following guide for the possible cause of a problem before contacting service.
Symptom | Solutions |
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No power. | Plug the power cord into the wall outlet securely. |
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No picture. | Check your antenna input or location. |
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Make sure the correct video display format is selected.
| If the STB is connected to your monitor or TV via VIDEO OUT jack on the back | |
| panel, the display format must be SD. Otherwise, you may not be able to see a | |
| picture. | |
| If STB is connected to your monitor or TV via YPbPr port or RGB on the back panel, | |
| the display format must not be SD. Otherwise, you may not be able to see a picture. | |
| If STB is connected to your monitor or TV via YPbPr port on the back panel, the | |
| YPbPr/RGB selection switch must be flipped to the YPbPr. Otherwise, you may not | |
| be able to see a picture. | |
| If STB is connected to your monitor or TV via RGB port on the back panel, the | |
| YPbPr/RGB selection switch must be flipped to the RGB. Otherwise, you may not | |
| be able to see a picture. | |
| Check to make sure all the cables are installed correctly and that the proper source | |
| is selected on your TV. | |
| The antenna signal strength may be low. Check the signal strength and adjust the | |
| antenna location and direction. | |
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The toggle of Display Format | After you toggle the Display Format Selection Switch, you must turn off the STB and | |
Selection Switch can not effect. | then turn on again, then the toggling can effect. | |
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| Check volume levels. | |
Normal picture but no | Make sure the TV is not muted. | |
sound. | Check that the STB is connected properly. | |
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| Make sure the proper format is selected. | |
Picture is distorted. | Make sure the proper aspect ratio is selected. | |
Make sure the video output is connected to the TV. | ||
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Available channels are | The only way that you can find all the available channels is by running the Auto | |
missing. | search in the Program menu. | |
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No teletext | Make sure the channel you are watching carries teletext information. | |
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| If you forget your password, perform the following steps to enter. | |
Password is forgotten. | When the dialogue box asking you to enter a password appears, press TELETEXT | |
| button, followed by ASPECT button, DSP button and then AUDIO button, and then | |
| you can enter. But make sure not let children know it. | |
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| Point the remote control at the remote sensor of the STB. Operate the remote | |
The remote control does | control within 5m. | |
not work properly | Remove the obstacle. | |
| Replace the batteries with new ones. |
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