Troubleshooting
Troubleshooting guide (general)
If, after reading these operating instructions, you have additional questions related to the use of your television, please call the services center in your local area.
Before calling service, please check the symptoms and follow suggested solutions.
Problem |
| Possible Solutions | ||
Remote control does not operate | ! The batteries could be weak. Replace the batteries. | |||
! | Check the orientation of the batteries. | |||
| ! Make sure the power cord is plugged in. | |||
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No picture (screen not lit), | ! Make sure the power cord is plugged in. | |||
! | Press POWER on the TV or on the remote control. | |||
No sound | ||||
! | Try another channel; it could be station trouble. | |||
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Dark, poor or no picture | ! | Select a proper picture mode. | ||
(Screen lit), good sound | ! Adjust the brightness in the video setting. | |||
! Check the antenna connection. | ||||
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No color/dark picture/abnormal color | ! | Adjust the color saturation in the video setting. | ||
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Only snow and noise appear | ! | Check the antenna connection. | ||
on the screen | ! | Try another channel; it could be station trouble. | ||
!Adjust the antenna.
Dotted lines or stripes
!Move the TV away from noise sources such as cars, neon signs, or hair dryers.
| Double images | ! Using a highly directional outdoor antenna may solve the problem. | ||
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| Good picture, no sound | ! The sound may be muted. Press MUTE again to cancel. | ||
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| ! Communication problems may occur if infrared communication | ||
| Audio noise |
| equipment (e.g., infrared cordless headphones) is used near the TV. | |
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| Move the infrared communication equipment away from the TV | |
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| until the noise is eliminated. | |
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| One or some channels can’t be | ! These channels may be set skipped. You may cancel the skip setting | ||
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| through the menu or select them with number buttons. | ||
| displayed |
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| ! These channels may be locked or blocked, you may go to LOCK menu | |||
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| and set Lock System to Off. | |
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| Lost password | ! You may use the super password (2580). | ||
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| ! If a setting option appears in gray, this indicates that the settings |
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| Some items can’t be accessed |
| option is unavailable in current input mode. | |
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| TV cabinet creaks | ! When the TV is in use, there is a natural rise in temperature, causing | ||
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| the cabinet to expand or contract and may be accompanied by a slight | ||
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| creaking noise. This is not a malfunction. | |
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| Remote control command is not | ! | During the timing of USB device detection (i.e. when the TV is turned | |
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| on with USB device connected, or when you plug in USB device | ||
| effect in some cases |
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| during TV working), the TV may not act by remote control buttons in | ||
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| such case. Wait some time, then it is OK. | |
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| Control buttons do not operate | ! | Disconnect the power cord and wait for a few seconds. Then | |
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| the power cord and turn on the unit again. | ||
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| POWER button responds slowly | ! When you push POWER SWITCH to power on the TV, in about 3 | ||
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| seconds the POWER button starts to respond after pressed. | ||
| after power is connected. |
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