Before requesting service
| Item | Checkpoint | Status | Remedial action |
|
|
|
|
|
1 | Power | Is the RDY LED lighted? | No | 1 Check whether the power adapter has |
|
|
|
| been connected properly. |
|
|
|
| 2 Check whether the camera’s power LED is |
|
|
|
| lighted. |
|
|
|
| 3 Check whether the WEB card has been |
|
|
|
| correctly installed in the camera. |
|
|
|
|
|
|
|
| Yes | Power is OK. |
|
|
|
|
|
2 | Communication | Is the LINK/RX LED lighted? | No | 1 Check that the network cable has been |
|
|
|
| connected securely. |
|
|
|
| 2 Check that the HUB’s power is ON. |
|
|
|
| 3 Check that the connection has not been |
|
|
|
| made to the HUB’s cascade input. |
|
|
|
| 4 Check that a straight type of cable is used |
|
|
|
| for the UTP5 cable. |
|
|
|
|
|
|
|
| Yes | Connection is OK. |
|
|
|
|
|
|
| Is there any ping*1 | No | 1 Check the IP address again. |
|
| response? |
| 2 Check whether the net mask has been set |
|
|
|
| properly. |
|
|
|
| 3 In the case of different networks, check |
|
|
|
| that the gateway address has been set |
|
|
|
| properly. |
|
|
|
|
|
|
|
| Yes | Communication is OK. |
|
|
|
|
|
3 | Screen display | Is an image displayed? | No | Check that use of Java has been enabled by |
|
|
|
| the browser settings. |
|
|
|
|
|
¢1 How to use the ping command
The ping command is used to check whether the PC and WEB card are connected on the network. If it is executed and there is no response, it means that the IP address or some other setting is incorrect or that a hardware fault is to blame.
Follow the steps below to execute the ping command.
1.Click [Start] on the taskbar, and then click Programs, Accessories and
2.If the WEB card’s IP address is 192.168.1.50, input: ping 192.168.1.50
3.If the PC and WEB card are connected correctly, a response such as the one in the example below will be displayed.
e.g. Reply from 192.1.50: bytes=32 time<10ms TTL=255
4.If the PC and WEB card are not connected , a response such as the one below will be displayed.
Request timed out
16
