Useful Information
Troubleshooting
Performance issues
The troubleshooting notes in this section are provided to resolve the following types of performance issues.
•Inability to transmit data over the
•Slow data transmission speeds (interrupted video or audio, slow download speeds, etc.)
•Intermittent or varied performance (faster at certain times, slower at others)
•Interference caused by an adaptor
•The PLC indicator is not lit in blue even though you have registered the adaptor.
Troubleshooting notes
In most cases, performance issues such as those listed above can be resolved by performing the following troubleshooting notes. Each note contains several steps. After you perform each step, test the terminal’s network speed (see page 10) to see if the issue has been resolved. For more information, access the Panasonic PLC Support Site at: http://panasonic.co.jp/pcc/products/en/plc/
Troubleshooting note #1:
Adaptor issues
Perform each step until the performance issue is solved.
1.Confirm that the AC cords of both the master and terminal adaptor are connected to the wall outlet. If an adaptor’s LAN indicator is not lit, the adaptor is not receiving power.
2.Confirm that all LAN cables are securely connected to each adaptor. Use quality LAN cables. Also confirm that other network devices (routers, hubs, etc.) are turned on as well as properly connected and configured.
3.Disconnect the AC cord from the master and/or terminal adaptor, then connect it again to restart the adaptor.
4.Try connecting the master and/or terminal adaptor to a different wall outlet.
5.If you are not able to connect an adaptor’s AC cord directly to a wall outlet and must use a power strip, make sure the power strip is plugged directly into a wall outlet and not to another power strip.
6.Make sure the power strip does not have a noise filter or a surge protector, as these features may interfere with the performance of your adaptors.
7.Use a power strip with an AC cord that is as short as possible.
8.
If you are still experiencing performance issues, continue to the next troubleshooting note.
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