Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact Panasonic Technical Support (Î page 30). You can also check the computer’s status in the PC Information Viewer

Reference Manual “Troubleshooting (Advanced)”).

„Starting Up

Cannot start up.

z Connect the AC adaptor.

The power indicator or bat-

z Insert a fully charged battery.

tery indicator is not lit.

z Remove the battery pack and the AC adaptor, then connect them again.

 

z If a device is connected to the ExpressCard slot or the USB port, disconnect the

 

device, or set [ExpressCard Slot], [USB Port] or [Legacy USB Support] to [Disable]

 

in the [Advanced] menu of the Setup Utility.

The power is turned on but

z The computer is warming up before start up. Wait for the computer to start up (takes up

“Warming up the system (up

to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed to

to 30 minutes)” appears.

warm up and does not start. In this case, turn off the computer, leave it in an environ-

 

ment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power

 

again.

Cannot turn on the computer.

z Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then

The computer does not

turn on the power again.

resume from standby.

 

 

 

 

(The power indicator blinks

 

 

 

 

quickly in green.)

 

 

 

 

You have forgotten the

z Supervisor Password or User Password: Contact Panasonic Technical Support (Î page

password.

30).

 

 

 

z Administrator password:

 

If you have a password reset disk, you can reset the administrator password. Set the

 

 

disk and enter any wrong password, then follow the on-screen instructions and set a

 

new password.

 

If you do not have a password reset disk, reinstall (Î page 20) and set up Windows,

 

 

and then set a new password.

“Remove disks or other

z A floppy disk is in the drive and it does not contain system startup information. Remove

media. Press any key to

the floppy disk and press any key.

restart” or a similar mes-

z This message may appear with some devices connected to the ExpressCard slot or the

sage appears.

USB port. Remove the device, or set [ExpressCard Slot], [USB Port] or [Legacy USB

 

Support] to [Disable] in the [Advanced] menu of the Setup Utility.

 

z If the problem persists after removing the disk, it may be a hard disk failure. Contact

 

Panasonic Technical Support (Î page 30).

Windows startup and opera-

z Press

 

in the Setup Utility (Î page 22 “To start the Setup Utility”) to return the Setup

F9

tion is slow.

Utility settings (excluding the passwords) to the default values. Start the Setup Utility and

 

make the settings again. (Note that the processing speed depends on the application

 

software, so this procedure may not make Windows faster.)

 

z If you installed a resident software after purchase, turn off the residence.

 

z Disable Indexing Service in the following menu.

 

Click [start] - [Search] - [Change preferences] - [Without Indexing Service]

The date and time are incor-

z Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language, and

rect.

Regional Options] - [Date and Time].

 

z If the problem persists, the internal clock battery may need to be replaced. Contact

 

Panasonic Technical Support (Î page 30).

 

z When the computer is connected to LAN, check the date and time of the server.

 

z The 2100 A.D. or later year will not be correctly recognized on this computer.

[Executing Battery Recali-

z The Battery Recalibration was canceled before Windows was shut down last time. To

bration] screen appears.

start up Windows, turn off the computer by the power button, and then turn on.

[Enter Password] does not

z To display [Enter Password] at resuming, set the Windows password. The password you

appear when resuming from

have set in the Setup Utility is not requested at resuming.

standby/hibernation.

A Click [start] - [Control Panel] - [User Accounts] and select the account, and set the

 

 

password.

 

B Click [start] - [Control Panel] - [Performance and Maintenance] - [Power Options] -

 

 

[Advanced] and add a check mark for [Prompt for password when computer resumes

 

 

from standby].

 

 

 

 

 

Troubleshooting Useful Information Getting Started

Appendix

23

Page 23
Image 23
Panasonic CF-74 appendix Troubleshooting Basic, „ Starting Up