Microsoft NetBIOS/IP Troubleshooting Steps
This procedure assumes that the printer is powered on and connected to a properly functioning network port using the correct cabling.
To troubleshoot a NetBIOS/IP Network:
1Print a Configuration Report from your printer using CentreWare Internet Services or CentreWare Printer Admin Services. See Chapter 2 Network Software for details on printing Configuration, and other, reports.
Note: If you are not able to print a Configuration Report from your workstation, power off and power on the copier/printer. Allow at least 30 seconds between powering off and powering on the printer. A Configuration Report will print.
2Review the SMB area of the Configuration Report.
3Verify that the following information is set correctly:
NetBEUI Protocol is Enabled.
Interface is set to Ethernet / NetBIOS/IP or Token Ring / NetBIOS/IP.
Host Name is set for the NetBIOS/IP name selected for this printer.
Printer Name is set for the name selected for this printer to act as a print server.
WorkGroup is set for the name of the desired NetBIOS/IP workgroup for this printer.
Number Connections is set to a value of 8 or greater. Connection Timeout is set to a value between 100 and 9999.
