TCP/IP Networks
This procedure addresses a basic TCP/IP communication problem, and assumes that the printer is powered on and connected to a properly functioning network port using the correct cabling.
To troubleshoot a TCP/IP Network:
1Print a Configuration Report from your printer using CentreWare Internet Services or CentreWare Printer Admin Services and check the TCP/IP parameters. See Chapter 2 Network Software for details on printing Configuration, and other, reports.
Note: If you are not able to print a Configuration Report from your workstation, power off and power on the copier/printer. Allow at least 30 seconds between powering off and powering on the printer. A Configuration Report will print.
2Review the TCP/IP area of the Configuration Report.
3Verify that the following information is set correctly:
Host Name (if you are using a UNIX network, the Host Name is case sensitive)
IP Address
Subnet Mask
Default Gateway Broadcast Address.
4Any one of these TCP/IP parameters, if set incorrectly, can cause TCP/IP communication problems. The Subnet Mask and Default Gateway are critical on
