![](/images/new-backgrounds/1264000/26400045x1.webp)
TROUBLESHOOTING CHART
Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
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| VIDEO | Solutions | ||||
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| Adjust Antenna Location and Connection | |
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Noisy Audio | Snowy Video |
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| Adjust Antenna Location and Connection | |
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| Check Antenna | |
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| Multiple Image / | |||||
Noisy Audio | ||||||||
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Color shift in picture |
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| Move television from Electrical Appliances, Lights, | |
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| Vehicles and Medical Equipment | |
Noisy Audio | Interference |
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| Increase Volume | |
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| Check Mute | |
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| Check television SPEAKERS on/off | |
No Audio |
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Normal Video | Change Channel | |||||||
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| Set TV or Cable Mode Properly | |
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| Check Antenna Cables | |
Noisy Audio |
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| Snow | ||||
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No Video with |
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| Check Power Cord is Plugged into Active Outlet |
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| Adjust Brightness and Audio Controls |
| ? | Change Channel |
| Check Cable Connections | |
| Program the Remote Control Again | |
No Audio | No Video | Check Second Video Source Operation |
Make sure that a PC is not connected to HDMI input. | ||
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| Note: This HDTV Monitor is not intended to be used with a PC. |
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| This is a normal condition to prevent image |
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| be turned off. However, turning off this feature may result in image |
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| Picture shifts slightly (vertically) | |||||
Normal Audio | when turned on, changing channels | retention on screen (see page 15). | ||||||
or within a duration of two (2) hours |
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| of viewing. |
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| Adjust Color Settings |
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| Change Channel |
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Normal Audio |
| No Color | ||||||
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| Check Audio Is Set To Stereo or Mono, Not SAP |
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Wrong Audio |
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Normal Video |
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| Change CC (Closed Captioning) from Text Mode |
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Normal Audio |
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Black Box on Screen |
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| Replace Remote Control Batteries |
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Normal Audio |
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Normal Video |
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| Intermittent Remote Control Operation |
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| No effect of TV front control panel keys | Control panel may be locked. Press ACTION and TV/VIDEO buttons | ||||||
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| on the TV front simultaneously, then quickly press ACTION and |
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| VOL W buttons simultaneously. |
ENGLISH |
21z