30 VQT4V11
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.

∫Unit does not respond to remote

control or front panel buttons.

Disconnect AC power supply cord, wait 1 minute,
then reconnect AC power supply cord.

∫Cannot eject disc.

1Turn the unit on.
2Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and “00RET” is displayed on the screen.
3Press [1](right) repeatedly on the remote
control until “06FTO” is displayed on the
screen.
4Press [OK].
To return to the factory preset.
¾Select “Yes” in “Restore Default Settings” in
the Setup menu. (>27)
To return all settings to the factory preset.
¾Reset the unit as follows:
1Turn the unit on.
2Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and “00RET” is displayed on the screen.
3Press [1](right) repeatedly on the remote
control until “08FIN” is displayed on the
screen.
4Press and hold [OK] for more than 5 seconds.
The remote control does not work properly.
¾Change the batteries in the remote control.
(>5)
¾The remote control and this unit are using
different codes. If “Remote control ” is
displayed on the screen when a button is
pressed on the remote control, change the
code on the remote control. (>27, 28)
The TV tuner mode is not displayed when the
TV is switched on.
¾This phenomenon may occur, depending on
the TV setting, when “Quick Start” is set to
“On”.
¾Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾The ratings level returns to the factory preset.
1Turn the unit on.
2Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and “00RET” is displayed on the screen.
3
Press
[1]
(right) repeatedly
on the remote
control
until “
03 VL
” is displayed on the screen.
4Press [OK].
Do you have the latest firmware installed?
Panasonic is constantly improving the unit’s
firmware to ensure that our customers are
enjoying the latest technology. (>14)
4
Make the following checks and visit our
website for more information.
For U.S.A. :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
4
Or visit our website to find a service center.
You can find a service center near you easily
on our website.
Other support information:
“Customer Services Directory (United States
and Puerto Rico)” (>37) or “Limited Warranty
(Only for CANADA)”(>38).

General operation

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