Troubleshooting
Should any problem persist, contact your dealer.
Problem |
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Phone will not switch on. |
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| Check that the battery is fully charged and | ||||
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| correctly connected to the phone. | ||||
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Extremely short battery life | The network you are using |
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for a new battery. | and the condition of the |
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| battery can affect battery life. |
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Short battery life for an old | The battery has worn out. | Replace with a new fully charged battery. | ||||||
battery. |
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The charging indicator does | The battery is not attached to | Leave the phone charging the battery for a | ||||||
not light, the battery level | the phone or, when the | few minutes before the indicator lights and | ||||||
indicator does not appear | battery has been deeply | you attempt to switch the phone on. | ||||||
and the phone cannot be | discharged, the phone will |
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switched on when charging. | take a short time until the |
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| indicator lights. |
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Battery fails to charge. | The battery is not attached to | Ensure the battery is fitted to the phone prior | ||||||
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| Battery was attached to the |
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| phone after the Fast Travel |
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| Charger was connected. |
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Calls cannot be made. | Keyguard is on. | Disable Keyguard. | ||||||
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| Outgoing calls are barred. | Disable outgoing call barring or barred | ||||||
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| dialling. | ||||
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| The phone is not registered | Move to a coverage area and operate your | ||||||
| on a network. | phone after it has registered with a network. | ||||||
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Calls cannot be made from |
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| Check whether your SIM supports Fixed | ||||
Fixed dial store. |
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| dial. Check if Fixed dial is switched on. | ||||
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| Check whether the phone number is stored | ||||
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| in Fixed dial. | ||||
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Calls cannot be received. | The phone is not switched | Switch the phone on. | ||||||
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| Incoming calls are barred. | Disable incoming call barring. | ||||||
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| The phone is not registered | Move to a coverage area and operate your | ||||||
| on a network. | phone after it has registered with a network. | ||||||
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Emergency calls cannot be | You are not in a GSM | Check that the antenna symbol ( |
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made. | coverage area. | displayed – move to a coverage area and | ||||||
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| operate your phone when the antenna | ||||
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| symbol is displayed. | ||||
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