Panasonic KX-FPG372 When a function does not work, check here

Frequently Asked Questions

96 For Fax Advantage assistance, call 1-800-435-7329.

Frequently Asked Questions

When a function does not work, check here

General

I cannot make and receive calls.

LThe power cord or telephone line cord is not

connected. Check the connections.

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit to

the wall jack directly. If the unit operates

properly, check the splitter.

I cannot make calls.

LThe dialing mode setting is wrong. Change

the setting of feature #13 (page 88).

The unit does not work.

LDisconnect the unit from the telephone line

and connect the line to a known working

telephone. If the working telephone operates

properly, contact our service personnel to

have the unit repaired. If the working

telephone does not operate properly, contact

your telephone company.

The unit does not ring.

LThe ringer volume is set to off. Adjust it

(page 29, 30).

LThe ring setting of feature #06 is set to

“RINGER OFF”. Change to another ring

setting (page 88).

The unit displays the following though the

paper is inserted.

CHECK PAPER

LThe paper is inserted halfway. Insert it

correctly (page 18) and press {

{{

{SET}

}}

} to clear

the message.

The other party complains they only hear a

fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other party

the number is only used for faxes.

LChange to TEL mode or TAD/FAX mode by

pressing {

{{

{AUTO ANSWER}

}}

}.

LIf you use a Distinctive Ring service, turn

AUTO ANSWER off so that the fax machine

is in TEL mode.

LIf you use a Distinctive Ring service, make

sure you have set the same ring pattern

assigned by the telephone company

(page 66).

The receiving mode does not function

properly.

LDistinctive Ring feature #31 is set (page 89).

The {

{{

{REDIAL/PAUSE}

}}

} button does not

function properly.

LIf this button is pressed during dialing, a

pause will be inserted. If pressed

immediately after a dial tone is obtained, the

last number dialed will be redialed.

During programming, I cannot enter the code

or ID number.

LAll or part of the numbers are the same.

Change the number: feature #11 (page88),

#41 (page 90), #51 and #52 (page 91).

The ink film runs out quickly.

LThe help printing function, copy function, and

reports also use ink film.

The unit beeps.

LRecording paper or ink film has run out.

Press {

{{

{STOP}

}}

} to stop the beeps and install

paper/ink film.

Whenever I try to retrieve my Voice Mail

messages, the retrieval is interrupted by the

fax tone.

LYou are probably entering *#9. This is the

default setting for the fax activation code. If

you use a Voice Mail service, set the fax

activation feature to off or reprogram the

activation code (feature #41, page 90).

The speakerphone is not working.

LUse the speakerphone in a quiet room.

LIf you have difficulty hearing the other party,

adjust the volume.

The {

{{

{LOCATOR/INTERCOM}

}}

} button does not

function.

LThe handset is too far from the base unit.

LThe handset is engaged in an outside call.

Contents

Main Operating Instructions Compact Plain Paper Fax with 2.4 GHz Cordless and Answering System S E NERGY S For Best Performance Battery charge C Operating distance and noise AB Safety Instructions 4 Important safety instructions SAVE THESE INSTRUCTIONS INSTALLATION: Safety Instructions CAUTION: NOTICE: Initial Preparation Telephone Fax Copy Answering Device Programmable Features 8 Help General Information Accessories Included accessories Accessories Accessory information Finding the Controls (Base Unit) Location of controls F M LN Finding the Controls (Base Unit) Overview M HL Front view Finding the Controls (Handset) Location of controls Ink film 1 2 3 4 5 6 Paper tray To use legal size paper To use A4 size paper Metal recording paper guide Setting (Base Unit) 18 Recording paper 1 2 Setting (Handset) Belt clip and headset Belt clip Headset (optional) Selecting the way to use your fax machine ( ) Connecting to a telephone line jack and power outlet ( ) Battery charge Battery strength Battery life Recharge Automatic security code setting Case 1: Using the fax machine only 1 2 How to receive calls with the handset 1 2 1 2 Case 2: Using the fax machine with an extension telephone Telephone wiring image in house or office TEL MODE Connections When you are IN the house or office 1 2 1 2 1 2 3 1 2 Case 3: Using the fax machine with a computer Telephone wiring image in house or office Connections When you are IN the house or office 1 2 1 2 1 2 TEL MODE Help Button Help function Vol um e Adjusting handset volume Ringer volume 1 2 3 4 Volume Adjusting base unit volume Ringer volume Ringer pattern Speaker volume Date and time, your logo and fax number Setting the date and time 4 5 If you have registered with openLCR service 4 To change capital or lower-case letters To delete a character To insert a character To select characters with the dial keypad Display order of characters To select characters using -- ++ 4 To delete a number Phone calls - making With the handset 2 3 Making hands-free phone calls 2 3 Speakerphone operation Phone calls - answering With the handset 2 Auto talk feature (Handset) Answering phone calls hands-free Intercom Paging the base unit from the 1 2 3 1 Press INTERCOM 2 3 4 Transferring a call From the handset to the base 1 2 3 Storing names and telephone numbers into the navigator directory 3 5 Navigator Directory To correct a mistake Using the base unit 1 2 Editing a stored entry 4 6 9 Page Erasing a stored entry Another method to erase a stored entry Making a phone call using the navigator directory To search for a name by initial Caller ID service from your phone company How Caller ID is displayed Out of area Private caller Long distance To confirm caller information using the Caller ID list Visual Call Waiting (Call Waiting ID) Service Viewing and calling back using caller information Display while viewing To edit the telephone number for calling back To stop viewing To change the display of the caller information FACE DOWN Erasing caller information Erasing all caller information Erasing specific caller information using the handset Erasing all caller information Erasing specific caller information using the base Storing caller information Into the handset Into the base unit Sending a fax manually 1 TEL=5678901 6 To select the resolution To redial the last number To send more than 10 pages at a time Convenient way to send a fax Sending from memory (Quick scan feature) To stop transmission Sending a fax with the voice guide Documents you can send Sending a fax using the navigator directory 1 2 Fax auto redial If your unit does not send a fax Broadcast transmission Programming entries into the Adding a new entry into the Erasing a stored entry in the Sending the same document to pre-programmed parties 1 To send the same document to more than one party only once To cancel the broadcast setting Receiving a fax manually Activating TEL mode TEL MODE How to receive calls using the 1 Extension telephone Receiving a fax automatically Activating FAX ONLY mode 1 Activating TAD/FAX mode 1 Ring setting in TAD/FAX mode Distinctive Ring Using two or more phone numbers in a single telephone line Activating the Distinctive Ring feature Distinctive Ring If you use three or more phone numbers Programming the ring pattern assigned for fax Making a copy 1 2 To select the resolution Quick scan feature Convenient way of copying To enlarge a document Example: 200% enlarged copy To reduce a document Example: 150% enlarged copy To collate multiple copies Greeting Recording your own greeting message 1 4 5 Greeting Erasing your own recorded greeting message 1 Memo Message Leaving a message for others or yourself 3 4 Listening to recorded messages using the base unit To repeat a message To skip a message To stop playback Voice time/day stamp Erasing recorded messages To erase all the messages Listening to recorded messages using the handset When there are no new messages When voice memory is full To repeat a message To skip a message Remote Operation Operating from a remote location Listening to recorded messages 1 2 3 Remote Operation Other remote operations How callers can leave you private messages To use a mailbox 4 * 1 Recording your own mailbox greeting messages 2 5 6 To check the mailbox greeting message Listening to recorded messages using the base unit To record a memo message into a mailbox To erase all the messages in a mailbox Listening to recorded messages using the handset 2 3 Listening to recorded messages from a remote location 1 3 To listen to messages in another memory after playback Option Transferring recorded messages to another telephone How this feature works 1 2 Option To check the transfer greeting message To erase your own transfer greeting Pager call - when the unit receives a voice Features Summary Programming Programming method for basic features 2 5 Features Summary Programming method for advanced features 4 7 Programming by entering the program code number directly Basic features Advanced features Page Page Page Error Messages Reports Error Messages Display Error Messages Handset When a function does not work, check here General Frequently Asked Questions Cordless handset Fax sending Fax receiving Receiving mode Copying ABC Answering device The other party complains that they cannot leave a voice message. If a power failure occurs Page Replacement 7 8 Recording paper jam When the recording paper has jammed in the unit 1 2 3 4 5 6 7 When the recording paper was not fed into the unit properly Jams Battery Replacing the handset battery 1 2 3 Document feeder 1 2 3 4 Thermal head 1 2 3 4 6 7 8 Printed Reports Reference lists and reports openLCR service for the Caller IQ feature To turn the Caller IQ feature from ON to OFF using the handset To turn the Caller IQ feature from ON to OFF using the base To turn the Caller IQ feature from OFF to ON using the handset OFF To turn the Caller IQ feature from OFF to ON using the base Updating the rate table (downloading the rate table) 3 4 During download Automatic download To stop downloading Information Download Downloading information 3 4 Downloading information 4 Viewing information using the 3 4 5 Printing information using the Specifications Technical data about this product Specifications Paper specifications Note for recording paper: FCC and Other Information FCC and Other Information CAUTION: FCC and Other Information NOTE: CAUTION: Warranty Limited Warranty Panasonic Facsimile Product Limited Warranty Page Customer Services Customer Services directory Index Program index Basic feature Advanced feature Index Index A B C Index N W O P Q R Page Page Page PFQX1792ZB Panasonic FAX ADVANTAGE PROGRAM Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. 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