Panasonic KX-FPG372 Fax sending, Fax receiving

Frequently Asked Questions

98 For Fax Advantage assistance, call 1-800-435-7329.

Fax – sending

I cannot send documents.

LThe other party’s fax machine is busy or has

run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine rings too many

times. Send the fax manually (page 55).

The other party complains that letters on

their received document are distorted or not

clear.

LIf your line has special telephone services

such as Call Waiting, the service may have

been activated during fax transmission.

Connect the unit to a line that does not have

these services.

LThe extension telephone on the same line is

off the hook. Hang up the extension

telephone and try again.

LTry copying the document. If the copied

image is clear, there may be something

wrong with the other party’s machine.

The other party complains that smudges or

black lines appear on their received

document.

LThe glass or rollers are dirty. Clean them

(page 108).

I cannot send a fax overseas.

LUse the overseas transmission mode of

feature #23 (page 89).

LAdd two pauses at the end of the telephone

number or dial manually.

Fax – receiving

I cannot receive documents.

LWhen you have a single telephone line and

subscribe to a Voice Mail service, you must

also subscribe to a Distinctive Ring service

(page 66).

I cannot receive documents automatically.

LThe receiving mode is set to TEL mode. Set

to TAD/FAX mode or FAX ONLY mode by

pressing {

{{

{AUTO ANSWER}

}}

}.

LThe time taken to answer the call is too long.

Decrease the number of rings of feature #06

(page 88).

LThe greeting message is too long. Shorten

the message (page 71).

The display shows the following, but faxes

are not received.

CONNECTING.....

LThe incoming call is not a fax. Change the

receiving mode to TAD/FAX mode or TEL

mode by pressing {

{{

{AUTO ANSWER}

}}

}.

A blank sheet is ejected.

LIf a blank sheet is ejected after the received

document is printed out, the receiving

reduction rate is not programmed correctly.

Program the proper rate in feature #36

(page 90).

LThe other party placed the document in their

fax machine the wrong way. Check with the

other party.

A white line or a smudge appears on your

recording paper.

LThe glass or rollers are dirty. Clean them

(page 108).

The printing quality is poor.

Note:

Please do not reuse the ink film!

Please use genuine Panasonic replacement

film. Refer to page 10 for further details.

LThe other party sent a faint document. Ask

them to send a clearer copy of the document.

LThe thermal head is dirty. Clean it

(page 109).

LSome paper has instructions recommending

which side to print on. Try turning the paper

over.

Contents

Main Operating Instructions Compact Plain Paper Fax with 2.4 GHz Cordless and Answering System S E NERGY S For Best Performance Battery charge C Operating distance and noise AB Safety Instructions 4 Important safety instructions SAVE THESE INSTRUCTIONS INSTALLATION: Safety Instructions CAUTION: NOTICE: Initial Preparation Telephone Fax Copy Answering Device Programmable Features 8 Help General Information Accessories Included accessories Accessories Accessory information Finding the Controls (Base Unit) Location of controls F M LN Finding the Controls (Base Unit) Overview M HL Front view Finding the Controls (Handset) Location of controls Ink film 1 2 3 4 5 6 Paper tray To use legal size paper To use A4 size paper Metal recording paper guide Setting (Base Unit) 18 Recording paper 1 2 Setting (Handset) Belt clip and headset Belt clip Headset (optional) Selecting the way to use your fax machine ( ) Connecting to a telephone line jack and power outlet ( ) Battery charge Battery strength Battery life Recharge Automatic security code setting Case 1: Using the fax machine only 1 2 How to receive calls with the handset 1 2 1 2 Case 2: Using the fax machine with an extension telephone Telephone wiring image in house or office TEL MODE Connections When you are IN the house or office 1 2 1 2 1 2 3 1 2 Case 3: Using the fax machine with a computer Telephone wiring image in house or office Connections When you are IN the house or office 1 2 1 2 1 2 TEL MODE Help Button Help function Vol um e Adjusting handset volume Ringer volume 1 2 3 4 Volume Adjusting base unit volume Ringer volume Ringer pattern Speaker volume Date and time, your logo and fax number Setting the date and time 4 5 If you have registered with openLCR service 4 To change capital or lower-case letters To delete a character To insert a character To select characters with the dial keypad Display order of characters To select characters using -- ++ 4 To delete a number Phone calls - making With the handset 2 3 Making hands-free phone calls 2 3 Speakerphone operation Phone calls - answering With the handset 2 Auto talk feature (Handset) Answering phone calls hands-free Intercom Paging the base unit from the 1 2 3 1 Press INTERCOM 2 3 4 Transferring a call From the handset to the base 1 2 3 Storing names and telephone numbers into the navigator directory 3 5 Navigator Directory To correct a mistake Using the base unit 1 2 Editing a stored entry 4 6 9 Page Erasing a stored entry Another method to erase a stored entry Making a phone call using the navigator directory To search for a name by initial Caller ID service from your phone company How Caller ID is displayed Out of area Private caller Long distance To confirm caller information using the Caller ID list Visual Call Waiting (Call Waiting ID) Service Viewing and calling back using caller information Display while viewing To edit the telephone number for calling back To stop viewing To change the display of the caller information FACE DOWN Erasing caller information Erasing all caller information Erasing specific caller information using the handset Erasing all caller information Erasing specific caller information using the base Storing caller information Into the handset Into the base unit Sending a fax manually 1 TEL=5678901 6 To select the resolution To redial the last number To send more than 10 pages at a time Convenient way to send a fax Sending from memory (Quick scan feature) To stop transmission Sending a fax with the voice guide Documents you can send Sending a fax using the navigator directory 1 2 Fax auto redial If your unit does not send a fax Broadcast transmission Programming entries into the Adding a new entry into the Erasing a stored entry in the Sending the same document to pre-programmed parties 1 To send the same document to more than one party only once To cancel the broadcast setting Receiving a fax manually Activating TEL mode TEL MODE How to receive calls using the 1 Extension telephone Receiving a fax automatically Activating FAX ONLY mode 1 Activating TAD/FAX mode 1 Ring setting in TAD/FAX mode Distinctive Ring Using two or more phone numbers in a single telephone line Activating the Distinctive Ring feature Distinctive Ring If you use three or more phone numbers Programming the ring pattern assigned for fax Making a copy 1 2 To select the resolution Quick scan feature Convenient way of copying To enlarge a document Example: 200% enlarged copy To reduce a document Example: 150% enlarged copy To collate multiple copies Greeting Recording your own greeting message 1 4 5 Greeting Erasing your own recorded greeting message 1 Memo Message Leaving a message for others or yourself 3 4 Listening to recorded messages using the base unit To repeat a message To skip a message To stop playback Voice time/day stamp Erasing recorded messages To erase all the messages Listening to recorded messages using the handset When there are no new messages When voice memory is full To repeat a message To skip a message Remote Operation Operating from a remote location Listening to recorded messages 1 2 3 Remote Operation Other remote operations How callers can leave you private messages To use a mailbox 4 * 1 Recording your own mailbox greeting messages 2 5 6 To check the mailbox greeting message Listening to recorded messages using the base unit To record a memo message into a mailbox To erase all the messages in a mailbox Listening to recorded messages using the handset 2 3 Listening to recorded messages from a remote location 1 3 To listen to messages in another memory after playback Option Transferring recorded messages to another telephone How this feature works 1 2 Option To check the transfer greeting message To erase your own transfer greeting Pager call - when the unit receives a voice Features Summary Programming Programming method for basic features 2 5 Features Summary Programming method for advanced features 4 7 Programming by entering the program code number directly Basic features Advanced features Page Page Page Error Messages Reports Error Messages Display Error Messages Handset When a function does not work, check here General Frequently Asked Questions Cordless handset Fax sending Fax receiving Receiving mode Copying ABC Answering device The other party complains that they cannot leave a voice message. If a power failure occurs Page Replacement 7 8 Recording paper jam When the recording paper has jammed in the unit 1 2 3 4 5 6 7 When the recording paper was not fed into the unit properly Jams Battery Replacing the handset battery 1 2 3 Document feeder 1 2 3 4 Thermal head 1 2 3 4 6 7 8 Printed Reports Reference lists and reports openLCR service for the Caller IQ feature To turn the Caller IQ feature from ON to OFF using the handset To turn the Caller IQ feature from ON to OFF using the base To turn the Caller IQ feature from OFF to ON using the handset OFF To turn the Caller IQ feature from OFF to ON using the base Updating the rate table (downloading the rate table) 3 4 During download Automatic download To stop downloading Information Download Downloading information 3 4 Downloading information 4 Viewing information using the 3 4 5 Printing information using the Specifications Technical data about this product Specifications Paper specifications Note for recording paper: FCC and Other Information FCC and Other Information CAUTION: FCC and Other Information NOTE: CAUTION: Warranty Limited Warranty Panasonic Facsimile Product Limited Warranty Page Customer Services Customer Services directory Index Program index Basic feature Advanced feature Index Index A B C Index N W O P Q R Page Page Page PFQX1792ZB Panasonic FAX ADVANTAGE PROGRAM Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. 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