Panasonic KX-MB3010, KX-MB3020 ABC

11. Help

81

For assistance, please visit http://www.panasonic.com/help

11.3.2 Printing problems

I cannot find the unit in the

[Target Device] or [Device

Select] dialog box when

operating the following

functions.

–Scanning

–Remote Control

–PC FAX (KX-MB3020 only)

–Device Monitor

LThe printer driver has not been installed. Install it on your computer (page

23).

I forgot the password for

feature programming via

remote operation.

LYou may have changed the feature programming password. If you do not

remember it, assign a new password using feature #155 (page 56). When

required to enter the current password, enter “0101” instead.

Problem Cause & Solution

The printing quality is poor

(e.g. has smudges, blurred

points or lines).

LSome paper has instructions recommending which side to print on. Try

turning the recording paper over.

LYou may have used paper with a cotton and/or fiber content that is over

20 %, such as letterhead or resume paper.

LThe recording paper is too damp. Use new paper.

I changed the recording

paper, but the printing quality

is still poor.

LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 96,

97). Please do not insert a document before correction fluid has dried

completely.

LThe toner save mode of feature #482 is ON (page 57).

LThe remaining toner is low. Replace the toner cartridge.

LTo check the drum life and quality, please print the printer test list (page 98).

If printing quality is still poor, replace the toner cartridge and drum cartridge.

A blank sheet is ejected. LYou placed the document facing the wrong way when using the copier.

LThe other party placed the document in their fax machine the wrong way.

Check with the other party (KX-MB3020 only).

Colored text is printed in

black instead of grayscale

when printing from Microsoft

PowerPoint or other

applications.

LSelect [Color] or remove the check next to [Grayscale] in the print dialog

so that colored text will be printed in grayscale.

When using the unit as a

printer, the printing result is

distorted.

LYour unit is connected to the computer by USB. After canceling printing

using your computer, you must wait for 60 seconds before re-printing to

avoid distorted printing.

Problem Cause & Solution

ABC

Contents

Main Page Important Information For your safety For best performance Important Information Illegal copies Table of Contents 1. Introduction and Installation Accessories Finding the Controls Installation 2. Preparation Page 1.1 Supplied accessories 1.2 Accessory information 1.3 Button descriptions 1.4 Overview 10 1.5 Toner cartridge and drum cartridge 1 2 3 4 Page op n 1.6 Recording paper 1 2 3 4 Approx. 4.8 kg (10.6 lb) 6 8 9 2.1 Connections 3 l k 9 2.2 Turning the power switch ON 2.3 Dialing mode (KX-MB3020 2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB3020 2.5 Setting the original (5/32") 2.5.1 Using the scanner glass 1 2 18 2.5.2 Using the automatic document feeder 4 mm 208 mm (8 216 mm (8 2.6 Help function (KX-MB3020 1 2 3 2.7 Adjusting the volume (KX- MB3020 only) {Fax}{V}{^} 2.8 Date and time {<}{>}{Fax} 1 2 4 2.9 Your logo (KX-MB3020 only) 2.10 Your fax number (KX- MB3020 only) 22 2.11 Configuring the unit to access the LAN 2.11.1 Setting up automatically with a DHCP server 1 2 2.11.2 Setting up manually 2.12 Installing Multi-Function Station 2.12.1 Required computer environment 2.12.2 Installing Multi-Function Station on a computer 1 2 Page 2.13 Starting Multi-Function Station Page 3. Printer 3.1 Printing from Windows applications 1 3 4 3.1.1 Duplex printing 3.2 Printing a received email attachment automatically (LAN connection only) ABC 1 2 3 4 5 Page 4.1 Scanning from the unit (Push Scan) 4. Scanner 4 5 6 4.1.4 Scan to OCR 4.2 Scanning from a computer (Pull Scan) 4. Scanner 4.2.3 Using other applications 2 3 4 5.1 Making a copy 5.1.1 Using the scanner glass {Set}{V}{^} 1 2 3 5.2 More copying features {Stop} 5.2.1 Zoom copy (enlargement / reduction) 2 4 5.2.2 Collate copy 2 4 5 6 5.2.3 Duplex copy Page Page 5.2.7 Booklet feature 2 3 4 5 6 7 Page 6.1 Sending a fax manually 6.1.1 Using the scanner glass {Redial} 1 2 3 6.2 Storing items for the one- touch dial feature and navigator directory 6.3 Sending a fax using one- touch dial feature and navigator directory 6.4 Broadcast transmission Page 6.5 Sending a computer document as a fax message from your computer 1 {Set}{V}{^} 3 4 5 6.7 Receiving a fax manually Auto answer OFF 6.7.1 Activating TEL mode 6.8 Using the unit with an answering machine 6.8.1 Setting up the unit and an answering machine 1 2 6.9 Junk fax prohibitor (preventing fax reception from undesired callers) 6.9.1 Activating the junk fax prohibitor 1 2 3 6.9.2 Storing undesired callers 1 6.10 Receiving a fax on your computer 1 2 3 6.11 Web fax preview (LAN connection only) 7. Caller ID (KX-MB3020 only) 7.1 Caller ID service 7.1.1 How Caller ID is displayed 7.2 Viewing and calling back using caller information 1 2 7.3 Erasing caller information 7.4 Storing caller information 8. Distinctive Ring (KX-MB3020 only) 8.1 Distinctive Ring service 8.2 Using two or more phone numbers on a single telephone line 8.2.1 Activating the Distinctive Ring feature 1 2 3 8.3 Using three or more phone numbers on a single telephone line 9.1 Programming 1 2 3 4 5 9.2 Basic features Page Page Page 9.3 Fax features (KX-MB3020 only) Page Page Page 9.4 Copy features 9.5 PC print features Page 9.6 Scan features Page 9.7 LAN features Page 9.8 Network features (LAN connection only) Page 10.1 Character entry 10.2 Status of the unit 10.2.1 Using Remote Control 1 2 10.3 Canceling the operations 1 2 10.4 Lower input tray (optional) Approx. 4.8 kg (10.6 lb) 10.5 Setting the lower input tray 11.1 Error messages Reports (KX-MB3020 only) 11.2 Error messages Display Page Page 80 11.3 When a function does not work 11.3.1 General 11.3.2 Printing problems ABC 82 11.3.3 Scanner 11.3.4 Copier 11.3.5 Fax (KX-MB3020 only) Page Page 86 11.3.6 Network 11.3.7 Using an answering machine (KX-MB3020 only) 11.3.8 If a power failure occurs 1 Page 12.1 Recording paper jam 2 j k l m n p o Page Page 12.2 Document jams (Automatic document feeder) 13.1 Cleaning the white plates and glass 13.2 Cleaning the document feeder rollers 14.1 Reference lists and reports 1 3 2 14.2 Specifications Page Page 14.3 Information of copyrights and licenses Page Page Page Page Page Page Page Page Page 15.1 Index