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11. Help
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For assistance, please visit http://www.panasonic.com/help
11.2 Error messages – DisplayIf the unit detects a problem, one or more of the following messages will appear on the display.
Display Cause & Solution
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CHANGE DRUM”LThere is something wrong with the drum cartridge. Replace the drum
cartridge and the toner ca rtridge.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Remove the document,
and then press {Stop} to clear the message. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 97)
and try again.
“CHECK DRUM”LThe drum cartridge is not inserted properly. Re-insert it correctly (page 10).
“CHECK INSTALL INPUT
TRAY #1”
LThe paper input tray is not installed correctly. Pull out the paper input tray
and re-insert it.
Note:
L“#1”: Standard input tray
L“#2”: Lower input tray
L“#1+#2”: Standard input tray and lower input tray
“CHECK PAPER”LThe recording paper size setting and/or the loaded recording paper is not
appropriate.
– The recording paper size is not the same as the size selected for copy.
– The recording paper size is not the same as the size selected when
printing from the PC.
– The recording paper size is not the same as the size selected for
receiving a fax (KX-MB3020 only).
Change the recording paper size setting (feature #380 on page 57 or
feature #382 on page 57), and load the appropriate recording paper.
“CHECK PICK UP INPUT
TRAY #1”
LRecording paper was not fed into the unit properly. Load the paper again
(page 94).
Note:
L“#1”: Standard input tray
L“#2”: Lower input tray
“DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase
unnecessary items (page 43).
“DRUM LIFE LOW REPLACE
SOON”
LThe drum life is near to an end. Replace the drum cartridge as soon as
possible.
“EMAIL SIZE OVER”LWhen performing scan to email address, the total file size of scanned data
exceeded the file size limitation. Divide the document into sections.
“FAX IN MEMORY”LThe unit has a document in memory. See the other displayed message
instructions to print out the document. For fax memory capacity, see page
99.
LIf the PC fax setting (feature #442 on page 62) is set to “ALWAYS”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
LIf the fax preview mode (feature #448 on page 50) is set to “ON”,
– view, print or save the received fax documents, and then erase the
unnecessary documents (page 50).
– turn the setting to “OFF”. The fax documents stored in memory will be
printed automatically.