Before Requesting Help

If you experience any problems with the normal use of your apparatus, you should unplug it from the telephone outlet and connect a known working telephone in its place. If the known working telephone still has problems, then please contact the customer service department of your Network provider.

If it operates correctly, then the problem is likely to be a fault in your apparatus.

In this case, contact your supplier for advice. Your Network provider may charge you if they attend a service call that is not due to apparatus supplied by them.

Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor (Base unit).

Problem

Possible cause

Solution

NO LCD display in handset.

Handset not turned on.

Turn on power (p. 9).

 

 

 

Handset will not turn on.

Batteries not inserted.

Insert the 2 rechargeable

 

 

batteries supplied (p. 4).

 

Batteries not charged.

Place handset in base and

 

 

connect AC adaptor to base

 

 

and AC outlet (full charge

 

 

period 7 hrs).

Batteries charge icon not

Dirty charge contact.

counting up.

Base not powered up.

 

Clean charge/battery contact and retry charge.

Connect AC adaptor to base unit and AC outlet.

icon flashes.

Handset not registered to base.

Handset out of range of base.

No power into base unit.

Register handset to base.

Move handset closer to base.

Connect AC adaptor to base unit and AC outlet.

Handset busy tone heard

Handset out of range of

when

is pressed.

base.

 

 

Another handset in use.

Move handset closer to base.

Wait for the other user to complete call.

No dial tone.

Telephone line not

Insert telephone cord to

 

connected.

network.

 

 

Turn power OFF then ON.

 

 

 

Cannot dial out.

Call BAR set.

Turn feature off.

 

Particular dialled number is

Remove number from call

 

restricted.

restricted list.

 

Key lock mode ON.

Turn key lock OFF.

42

Page 42
Image 42
Panasonic KX-TCD420NZ operating instructions Before Requesting Help, Problem Possible cause Solution