Useful Information
Telephone
Problem | Cause & solution |
I cannot make or receive calls. | LThe AC adaptor or telephone line cord is not |
| connected. Check the connections. |
| LIf you are using a BT double adaptor to connect the |
| unit, remove the adaptor and connect the unit to the |
| phone wall socket directly. If the unit operates |
| properly, check or replace the adaptor. |
| LDisconnect the base unit from the telephone line |
| and connect the line to a known working telephone. |
| If the working telephone operates properly, contact |
| our service personnel to have the unit repaired. If |
| the working telephone does not operate properly, |
| contact your service provider. |
| LThe call bar feature is turned on. Turn it off (page |
| 22). |
| LYou dialled a call restricted number (page 27). |
| LThe key lock feature is turned on. Turn it off (page |
| 13). |
|
|
The unit does not ring. | LThe ringer volume is turned off. Adjust the handset |
| ringer volume (page 19) and the base unit ringer |
| volume (page 25). |
| LThe night mode feature is turned on. Turn it off |
| (page 20, 25). |
|
|
The batteries should be charging | LClean the charge contact and charge again (page |
but the battery icon does not | 9). |
change. | LThe AC adaptor is disconnected. Plug in the AC |
| adaptor. |
|
|
A busy tone is heard when {C} is | LThe handset is too far from the base unit. Move |
pressed. | closer and try again. |
| LAnother handset is on an outside call. Wait for the |
| other user to complete the call. |
|
|
Static is heard, sound cuts in and | LLocate the handset and the base unit away from |
out. Interference from other | other electrical appliances. |
electrical units. | LMove closer to the base unit. |
| LYour unit is connected to a telephone line with |
| ADSL (JetStream) service. We recommend that |
| you contact your ADSL service provider to have an |
| ADSL Splitter installed. We do not recommend the |
| use of generic ADSL filters. |
|
|
The handset stops working while | LDisconnect the AC adaptor and turn off the |
being used. | handset. Connect the AC adaptor, turn on the |
| handset and try again. |
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