Panasonic KX-TG6522, KX-TG6523, KX-TG6511 Troubleshooting, General use Problem Cause/solution

Models: KX-TG6533 KX-TG6542 KX-TG6524 KX-TG6513 KX-TG6544 KX-TG6531 KX-TG6543 KX-TG6545 KX-TG6512 KX-TG6532 KX-TG6534 KX-TG6522 KX-TG6541 KX-TG6523 KX-TG6511 KX-TG6525

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TG6511(e).book Page 49 Thursday, January 21, 2010 1:11 PM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

 

 

Problem

Cause/solution

 

 

 

 

 

The handset does not turn

L Place the handset on the base unit or charger to

 

 

 

 

on even after installing

turn on the handset.

 

 

 

 

 

charged batteries.

 

 

 

 

 

 

 

 

 

 

The unit does not work.

L Make sure the batteries are installed correctly

 

 

 

 

 

 

 

(page 10).

 

 

 

 

 

 

 

L Fully charge the batteries (page 10).

 

 

 

 

 

 

 

L Check the connections (page 10).

 

 

 

 

 

 

 

L Unplug the base unit’s AC adaptor to reset the

 

 

 

 

 

 

 

unit. Reconnect the adaptor and try again.

 

 

 

 

 

 

 

L The handset has not been registered to the base

 

 

 

 

 

 

unit. Register the handset (page 31).

 

 

 

 

 

I cannot hear a dial tone.

L The base unit’s AC adaptor or telephone line cord

 

 

 

 

 

 

is not connected. Check the connections.

 

 

 

 

 

 

 

L Disconnect the base unit from the telephone line

 

 

 

 

 

 

and connect the line to a known working

 

 

 

 

 

 

 

telephone. If the working telephone operates

 

 

 

 

 

 

 

properly, contact our service personnel to have the

 

 

 

 

 

 

unit repaired. If the working telephone does not

 

 

 

 

 

 

 

operate properly, contact your service provider/

 

 

 

 

 

 

 

telephone company.

 

 

 

 

 

The indicator on the

L New messages have been recorded. Listen to the

 

 

 

 

handset flashes slowly.

new messages (page 38).*1

 

 

 

 

 

 

 

L New voice mail messages have been recorded.

 

 

 

 

 

 

 

Listen to the new voice mail messages (page 44).

 

 

 

 

*1 KX-TG6521/KX-TG6531/KX-TG6541 series: page 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Programmable settings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Cause/solution

 

 

 

 

 

The display is in a

L Change the display language (page 14).

 

 

 

 

 

language I cannot read.

 

 

 

 

 

 

 

 

 

 

I cannot register a handset

L The maximum number of handsets (6) is already

 

 

 

 

to a base unit.

registered to the base unit. Cancel unused

 

 

 

 

 

 

 

handset registrations from the base unit (page 32).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG6522 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution