Bosch Appliances 3.5 manual Troubleshooting, Introduction, Security settings, Connections

Praesideo 3.5 Installation and User Instructions 8 Software

39 Troubleshooting

39.1 Introduction

Several web browser settings are relevant to the proper functioning of the configuration web pages of the Praesideo system. The most important ones are the security settings and connections settings. Note that these settings can also be modified or limited by the network administrator, who is responsible for the network and/or PC that is used for configuring the Praesideo system.

39.2 Security settings

Security settings can prevent for example the execution of the SVG viewer in Internet Explorer, which is needed to display the equalizer response on the web page. The preferable solution is to add the Praesideo system to the list of the trusted sites, by entering the IP- number of its network controller. This list can be found via Start > Control Panel > Internet Options....> Security >

Sites. Here, you can also lower the protection level for these trusted sites. The protection level for non-listed sites is not affected.

39.3 Connections

The Local Area Network settings (Start > Control Panel > Internet Options....> Connections > LAN Settings…) can

influence the ability to fully access the Praesideo system. Because of security considerations Praesideo only accepts one connection at the same time. When a Proxy server is used, it can not be guaranteed that always the same connection will be used. Therefore the address of the Praesideo system should be defined as local address in the Proxy server configuration. This is typically done in the configuration script provided by the network administrator, or the Proxy server should be disabled altogether.

Other possible sources of problems are virus checkers, popup blockers, anti spyware software and firewalls. Try to disable this type of software during the Praesideo configuration or configure it in such a way that it accepts the Praesideo system as a trusted site.

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Bosch Security Systems 2011-02