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Bosch Appliances 3.5 manual 2 Voice response flow, Incoming call, To: Hang up call, Make calls

Models: 3.5

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table 61.2: Voice response flow

Praesideo 3.5 Installation and User Instructions 11 Optional Software

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The table 61.2 shows the general voice response flow that the caller will follow. Not all the steps need to be there. For instance, it can be configured that certain SIP-users have direct access, see section 59.5.4.12. In that case there is no need to enter a personal number and PIN code. Also predefined calls may be configured without live speech, in which case the voice response menu will skip the recordlivespeech.gsm request. In case no additional zones or zone groups need to be added to the selected predefined call, the caller just presses # immediately after the enterzones.gsm request, instead of zone numbers separated by a * and pressing a # at the end.

The content description of the voice response files in table 61.1 can be read to understand the required user action.

table 61.2: Voice response flow

Flow

Condition

Voice response

Action

 

 

 

 

Incoming call

 

 

 

<Free?>

No

[country specific busy tone]

To: Hang up call

 

Yes

"welcome.gsm"

 

<Call server available?>

No

("serverunavail.gsm")

To: Hang up call

<Client licensed?>

No

("notlicensed.gsm")

To: Hang up call

 

Yes

{"enterpersonalnr.gsm"}

User entry: 0..9, #

 

 

 

 

 

 

{"enterpincode.gsm"}

User entry: 0..9, #

<Valid credentials?>

No

("incorrect.gsm")

To: "enterpersonalnr.gsm"

 

Yes

"enterpredefinedcall.gsm

"User entry: 0..9, #

<Valid call number?>

No

("invalidpredefinedcall.gsm")

To: "enterpredefinedcall.gsm"

 

Yes

"enterzones.gsm

"User entry: 0..9, *, #

<Valid zone (group)?>

No

("invalidzone.gsm")

To: "enterzones.gsm"

 

Yes

{"recordlivespeech.gsm" + [beep]}

User entry: speech, #

 

 

"callselected.gsm"

 

 

 

 

 

<User entry: 0..9, #?>

Yes

 

To: <Valid call number?>

 

No

 

To: Hang up call

Hang up call

 

 

Make call(s)

<…?> = Condition

[…]= Automatically generated tone "…" = Voice response

("…") = Conditional voice response

{"…"} = Optional voice response, configuration dependant

The Praesideo distribution DVD contains an alternative set of gsm-files containing language independent tones. Unlike spoken messages these tones are not self-explaining, but have been designed to be at least distinguishable. This set is located in the Audio tools and sounds folder.

Bosch Security Systems 2011-02

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Bosch Appliances 3.5 manual 2 Voice response flow, Incoming call, To: Hang up call, Make calls
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