VQT2Z87
26
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 27.
This unit may become hot if used for a long period of time, however, this is not a problem for use.
Common problems with the whole system
All operations are ignored. | • Press [POWER 8] of the main unit for more than 10 seconds to turn the unit off. If the |
| problem persists, do the following operations and return the settings to the factory defaults. |
| 1. Remove the AC adaptor from the household AC outlet once. Then connect the AC |
| adaptor while pressing down [POWER 8] of the main unit. |
| 2. Press and hold [POWER 8] of the main unit until “The settings have been reset.” |
| appears on the display. |
When the unit is turned on, “Please wait.” | • When photos are present in the internal memory or the SD card has been inserted, it may |
is displayed for a long period of time. | take long time for the unit to become operable after it is turned on. |
Booming noise occurs during | • There may be the AC power supply cord of another device or fluorescent light near this unit. |
audio playback. | Keep the electric appliances as far away as possible from this unit. |
SD
Data on the SD card cannot be | • Use an SD card compatible with this unit. The file format and the folder hierarchy in the |
read. | SD card must conform to the specifications of this unit. |
Photos cannot be played. | • Insert the SD card compatible with this unit. (¼P3) |
| • Insert the SD card correctly. (¼P4) |
| • Cancel the write protection switch if it is on the “LOCK” side. (¼P6) |
iPod/iPhone
The iPod/iPhone is not recognized | • Check if the iPod/iPhone is compatible with this unit. (¼P3) |
even if connected. |
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Video playback becomes | • Confirm the iPod/iPhone video settings. |
impossible on the iPod/iPhone. |
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The display of the iPod/iPhone video | • Confirm the iPod/iPhone video settings. |
playback shows an unexpected one. | Example: Set the TV signal to “NTSC” on the iPod/iPhone video setting. |
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iPod/iPhone videos cannot be played back. | • Check your iPod/iPhone version. |
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Only images on iPod/iPhone | • Select “Videos” in the iPod menu again. |
videos cannot be displayed. |
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Photo
Photos are not displayed on the | • Photos edited on the computer, etc. may not be displayed. |
thumbnail screen. |
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The date displayed using the Date | • A date when a file was updated may be displayed for photos edited on the computer, |
Search differs from the shooting date. | etc. |
Editing (copying, etc.) takes long time. | • When there are many files and folders, editing may take long time. |
Photos are not played back in the | • If 9 or more characters are assigned as a photo file name (excluding the file extension) |
order of file names even if the | on a computer, etc., the files may not be played back in order of file names. |
“Slideshow Order” is set to “Normal”. |
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Remote control
Cannot operate the remote | • Insert (+, |
control. | • Replace with the new battery. (¼P5) |
| • If the remote control mode on the main unit does not match the one on the remote |
| control, match the mode of the remote control to the one of the main unit. (¼P21) |
• Another device does not operate | • Change the remote control mode of this unit so another device does not interfere with |
properly when using the remote | this unit’s operation. (¼P21) |
control of this unit. |
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• The unit does not operate |
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properly when using the remote |
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control of another device. |
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Error message
A communication error occurred. | • Connect the iPod/iPhone correctly. (¼P15) |
Set the mode on your remote | • The remote control mode settings do not match the main unit settings. |
control to “Mode 1” (or “Mode 2”). | Change the remote control mode on the remote control. (¼P21) |
F76 | • The unit turns off after the message. Abnormal power circuit. If the message still |
| remains even if the power is turned on again, consult your dealer. |
