Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, consult your dealer for instructions.
To return to the factory preset.
While this system is on, press [Í/I] on the active subwoofer for more than 4 sec.
(All the indicators will blink twice when the active subwoofer is reset.)
If the system does not operate as expected, returning the settings to the factory preset may solve the problem.
≥The remote control code will return to “1” when this system is returned to the factory preset. To change the remote control code, refer to page 25.
General operation
No power.
≥Insert the AC mains lead securely. (> 21)
≥After turning this system on, if the indicators blink and this system immediately turns off, unplug the AC mains lead and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one. (> 7)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 25)
≥Use the remote control within the correct operation range. (> 9)
The “TV” indicator blinks, but there is no sound.
Remove the AC mains lead and consult your dealer. If there are any other indicators blinking, be sure to inform the blinking indicators to your dealer.
This system is turned off when the TV’s speakers are selected in the speaker control. This is a normal feature when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV on its power save feature. (> 24)
HDMI
This system does not operate correctly. If the HDMI cable is connected to the wrong terminal (HDMI IN or HDMI OUT), this system will not operate correctly. Turn this system off, disconnect the AC mains lead and reconnect the HDMI cable(s). (> 18 to 20)
VIERA Link related operations no longer function properly.
≥Check the VIERA Link setting on the connected devices.
≥Have you turned the VIERA Link settings off? (> 25)
≥When the HDMI connections are changed, after a power failure or after the AC mains lead has been removed, VIERA Link operations may not function properly.
jTurn on all the devices that are connected to the TV with an HDMI cable and then turn the TV on.
jTurn off the VIERA Link settings of the TV and turn it on again. For details refer to the operating instructions for the TV.
jWhile this system and the TV are connected with the HDMI cable, turn on the TV and then remove the system’s AC mains lead and reconnect it again.
The first few seconds of audio cannot be heard when using the HDMI connection.
This may occur during
When operating an HDMI compatible device of a different brand, this system reacts in an unwanted manner.
HDAVI Control commands may use a different signal depending on the brand of the device. In this case, turn VIERA Link off (> 25).
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