Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, consult your dealer for instructions.

To return to the factory preset.

While this unit is on, press [Í/I] on this unit for more than 4 sec.

(All the indicators will blink twice when the unit is reset.)

If this unit does not operate as expected, return the settings to the factory preset.

General operation

No power.

≥Insert the AC mains lead securely. (> 19)

≥After turning this unit on, if the indicators blink and this unit immediately turns off, unplug the AC mains lead and consult your dealer.

The remote control does not work properly.

≥The battery is depleted. Replace it with a new one. (> 8)

≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 8)

≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 25)

The “TV” indicator blinks, but there is no sound. Remove the AC mains lead cord and consult your dealer. If there are any other indicators blinking, be sure to inform the blinking indicators to your dealer.

The D, DTS, PCM indicators blink for 10 sec and then turn off.

≥Are you changing the playback mode settings? (> 21)

≥Are you changing the 3D sound settings? (> 21)

≥Are you changing the audio output settings? (> 24)

Power of this unit is turned off when the input for the TV is changed.

This is a normal feature when using VIERA Link (HDAVI Control 4 or later). For details please read the Operating Instructions for the TV.

HDMI

This unit does not operate correctly.

If the HDMI cable is connected to the wrong terminal (HDMI AV IN or HDMI AV OUT), this unit will not operate correctly. Turn this unit off, disconnect the AC mains lead and reconnect the HDMI cable(s). (> 16, 17)

VIERA Link related operations no longer function properly.

≥Check the “VIERA Link” setting on the connected devices.

≥Have you turned the VIERA Link settings off?

≥When the HDMI connections are changed, after a power failure or after the AC mains lead has been removed, VIERA Link operations may not function properly.

jTurn on all the devices that are connected to the TV with an HDMI cable and then turn the TV on.

jTurn off the VIERA Link settings and turn it on again. For details refer to the Operating Instructions for the TV.

jWhile this unit and the TV are connected with the HDMI cable, turn on the TV and then remove this unit’s AC mains lead cord and reconnect it again.

The first few seconds of audio cannot be heard when using the HDMI connection.

This may occur during DVD-Video chapter playback. Change the digital audio output setting on the connected device from “Bitstream” to “PCM”.

If operations become unstable when connected to a non-Panasonic HDMI compatible device, connect using an optical digital audio cable. (> 16)

Turn VIERA Link off.

1Press and hold [MUTE] on the remote control and [VOLUME s] on this unit for more than 2 sec.

≥The setting is changed when the D, DTS

and PCM indicators blink.

2After the setting has changed, turn off and then on all the connected devices.

≥To reset the setting, return to the factory preset. (> left)

≥When VIERA Link is turned off the ARC function is not available. Be sure to connect the optical digital audio cable. (> 16)

Operations

Reference

23