FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
•Check the position, direction, and connection of the aerial.
Neither image nor sound is produced
•Is the TV in “AV mode”?
•Is the mains lead plugged into the socket outlet?
•Is the TV turned On?
•Check the Picture Menu (p. 22 - 23) and volume.
•Check all required cables and connections are firmly in place.
An error message appears
•Follow the message’s instructions.
•If the problem persists, contact your local Panasonic dealer.
“VIERA Link” function does not work and an error message appears
•Confirm the connection. (p. 51)
•Turn the connected equipment on and then switch the TV on. (p. 52)
Permanently lit spots on screen
•Due to production process involved in this technology this may result in some pixels which are permanently lit or unlit. This is not a malfunction.
Contrast is reduced
•Contrast is lowered in the following conditions without any user operation for a few minutes:
•no signal in AV mode
•selected locked programme
•selected invalid programme
•displayed menu
•Thumbnail or still picture in SD Card mode
Frequently Asked Questions
Screen
Sound
| Problem |
| Actions |
| Chaotic image, noisy | •Change the setting of | |
| |||
| (p. 22) |
| |
|
| •Check nearby electrical products (car, motorcycle, fluorescent lamp). | |
| No image can be | •Is [Colour] or [Contrast] in the Picture Menu set to the minimum? | |
| displayed | (p. 22) |
|
| Blurry or distorted |
|
|
| image | •Reset channels | (p. 29) |
| (no sound or low | ||
| volume) |
|
|
| Unusual image is | •Turn the TV Off with Mains power On / Off switch, then turn it On | |
| displayed | again. |
|
| [Shop] appears on | •[Shop] was selected in [Auto Tuning] (p. 12) | |
| screen at switch on | Reset settings in [Shipping Condition] (p. 32), then select [Home] in | |
| [Auto Tuning] | (p. 12) | |
|
| ||
| No sound is produced | •Is “Sound Mute” active? (p. 11) | |
|
| •Is the volume set to the minimum? | |
| Sound level is low or | •Sound signal reception may be deteriorated. | |
| sound is distorted | •Set [MPX] in the Sound Menu to [Mono] (p. 25) | |
| Unusual sound from | •When power is on, drive noise may be heard from inside the TV | |
| the TV | (not a sign of faulty operation). | |
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