•Is the focus adjusted correctly?
Adjust the focus correctly by clicking the focus but-
tons.
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6
•Is there dust or dirt on the lens?
Check if there is dust or dirt on the lens.
•Is "Allow" selected for "FTP access" on the [Network]
tab of "Network setup" page?
If not, select "Allow".
•Is the viewer software installed on a PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
1. Select "Run…" from the start menu of Windows®.
2. Enter "dxdiag" in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Cannot obtain images on the
SD memory card.
No image is displayed.
Cannot access from the
browser.
Images are displayed blurry.
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68
3, 25
Installation
Guide
–
•Is the entered password correct?
Restart the web browser and enter the password
again.
•Access to the SD memory card may be failed. Restart
the browser and retry to obtain images.
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29
•Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
<When the camera and the PC are connected in the
same subnet>
Are the IP addresses of the camera and the PC set in
a common subnet? Or is "Use Proxy Server" for the
settings of the browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the "Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the
different subnet>
Is the IP address of the default gateway set for the
camera correct?
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Reference
pages
Cause/solution
Symptom