Frequently Asked Questions/ Troubleshooting
Q:There are strange lines on the scanned image, or the image is not clear.
A:Check the following:
•Are there scratches on the original, or is the original clean? Remove any stains or dust from the original before scanning.
•Has the scanner been used for a long period of time without cleaning and calibration? Follow the instructions for "Cleaning the Scanner" on page 24 and “Calibrating the Scanner" on page 27, and then try again.
Q: The original gets stuck halfway in the feeding slot.
A:Press the Power button. The scanner will advance the original so you can remove the jammed original from the output slot.
Q: The status indicator blinks rapidly and no scan is possible.
A:Check the following:
•Is the memory card inserted properly into the memory card slot?
•Is the SD card locked (set to
•Is the memory card full? The indicator blinks when the free space on the memory card is below 1MB. Use another card if necessary.
•Make sure the memory cards are in FAT or FAT32 file formats only, not NTFS or any other file format.
•Did you insert the next original before the scanning process of the previous one is completed? Power off and then on the scanner and try again. Make sure that you scan the next original only after the scanning process of the previous one is completed
•Does the length of the original exceed the maximum acceptable size? Refer to "Suitable and Unsuitable types of originals" on page 13 for more information.
Q: The scanner feels warm to the touch.
A:It is normal for the scanner to emit a small amount of heat (around
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