Paradyne 3166 CSU, 3166 DSU Troubleshooting

Monitoring and Testing

4-14 3166-A2-GB20-10

November 1998

Troubleshooting

The DSU/CSU is designed to provide you with trouble-free service. However,

Table 4-6 gives you some direction if a problem occurs.

For problems other than those listed in the table, please contact your service

representative.

Table 4-6. Troubleshooting (1 of 2)

Symptom Possible Cause Solutions

No power 1. The power module is not

securely attached.

2. The wall receptacle has no

power.

1. Check the power module

attachment.

2. Check the wall receptacle

power by plugging in some

equipment that is known to be

working.

Power-Up

Self-Test fails The DSU/CSU has detected an

internal hardware failure. Contact your service

representative.

Message LOS at

NET appears 1. Network cable problem.

2. No signal is being transmitted

at the far-end.

3. Facility problem.

1. Check that the network cable

is securely attached at both

ends.

2. Check the far-end status.

3. Contact your facility provider.

Message OOF at

Net appears 1. Incompatible framing format

between the network and the

DSU/CSU.

2. Network cabling problem.

3. Facility problem.

1. Check that the framing format

for the network interface is

correct.

2. Check that the network cable

is securely attached at both

ends.

3. Contact your facility provider.

Message

Yellow at Net

appears

1. Network cable problem.

2. Far-end device has lost

framing sync on the line.

3. Facility problem.

1. Check that your network

cable is securely attached at

both ends.

2. Check the status of the

far-end device.

3. Contact your facility provider.

Message

AIS at Net

appears

1. Upstream device is

transmitting an AIS.

2. The network is transmitting

an AIS.

1. Check the status of the

upstream device(s).

2. Contact your facility provider.

Message EER at

Net appears Facility problem. Contact your facility provider.

Contents

Main Page B Important Safety Instructions Page D Government Requirements and Equipment Return United States NOTICE TO USERS OF THE UNITED STATES TELEPHONE NETWORK 3166 DSU/CSU Facility Interface Codes Code Description E Canada NOTICE TO USERS OF THE CANADIAN TELEPHONE NETWORK Warranty, Sales, and Service Information CAUTION: i Contents About This Guide 1 Introduction 2 Installation ii 3 SDCP Operation iii 4 Monitoring and Testing Page v E SNMP MIB Objects F IP Networking Address Scenario Page vii About This Guide Pin Assignments. Configuration Options. Technical Specifications SDCP Menu. Product-Related Documents Document Number Document Title ix Reference Documents Page 1-1 Introduction 1 COMSPHERE 3000 Series Carrier Installation Manual Features 1-2 Alarm Message Capability Front Panel Emulation Asynchronous Terminal Interface (ATI) Support Telnet Access SNMP Management Support Physical Description Rear Connector Module Circuit Card and Front Panel Table 1-1. 3166 DSU/CSU Rear Connector Module Connectors Name Function Page 2-1 Installation 2 Important Instructions Important Safety Instructions !HANDLING PRECAUTIONS FOR STATIC-SENSITIVE DEVICES Installation 2-3 2-4 Pin Assignments Installation 3166-A2-GB20-10 November 1998 2-5 98-16080 NET DIAGNOSTIC CHANNEL Network 2-6 98-16081 DSU/CSU 3166 3-1 SDCP Operation 3 Front Panel Emulation COMSPHERE 3000 Series Carrier Installation Manual Using the SDCP 3-2 LCD Device Health and Status Keypad 3-3 Test Jacks Test Jacks System 3-4 LEDs BLINKING FAST BLINK: BLINKING: Network Interface 3-5 Table 3-2. Network Interface (NET) LEDs ON Data Port 3-6 Table 3-3. Data Port (Port1) LEDs CYCLING: 3-7 Displaying Unit Identity xxxx xxxxxxx xxx 3-8 3-9 Setting Customer Identification 3-10 Displaying LED Conditions Front Panel Emulation 3-11 Changing Configuration Options 3-12 3-13 Displaying/Editing Configuration Options 3-14 3-15 Saving Edit Changes 3-16 Enabling the Communication Port 3-17 3-18 Table 3-4. Control Sequence Sequence ASCII HEX 3-19 Configuring the DSU/CSU for SNMP or Telnet Access IP Network Addressing Scenarios 3-20 Selecting the Port 3-21 Setting the IP Address xxx.xxx.xxx.xxx IP Network Addressing Scenarios 3-22 000.000.000.000 3-23 Selecting the Link Layer Protocol Selecting the Port 3-24 Specifying the Community Name(s) and Access Type(s) 3-25 3-26 Configuring SNMP Traps SNMP Traps Enabling SNMP Trap Messages 3-27 Selecting the Number of Trap Managers 3-28 Configuring a Destination for SNMP Traps n Setting the IP Address 000.000.000.000 3-29 Allocating Data Ports 3-30 3-31 Block or ACAMI Assignment Method 3-32 Individual Channel Assignment Method 3-33 Clearing DS0 Channel Allocation 3-34 Selecting the Timing Source Configuring for Network Timing 3-35 Establishing Access Security on the COM Port Setting a Password 3-36 Setting a Password Establishing Access Security on the COM Port 3-37 Entering a Password to Gain Access Setting a Password 3-38 Acquiring/Releasing the User Interface Acquiring the Active User Interface 3-39 Releasing the Active User Interface 3-40 Resetting the DSU/CSU 4-1 Monitoring and Testing 4 Installation Self-Test Health 4-2 4-3 Device Health and Status 4-4 Table 4-2. Device Health and Status Messages Message Description xxxxxxxx . Performance Reports 4-6 xx,xxx 4-7 ES= User Intvl: xxx Table 4-3. Performance Registers (1 of 3) Register Interval Description Totals Description 4-8 Table 4-3. Performance Registers (2 of 3) Register Totals DescriptionInterval Description 4-9 Table 4-3. Performance Registers (3 of 3) Register Totals DescriptionInterval Description 4-10 Resetting Performance Registers 4-11 Alarms 4-12 SNMP Traps SDCP Operation Configuring SNMP Traps 4-13 4-14 Troubleshooting 4-15 Test Jacks Test Commands 4-16 Remote Loopback Tests 4-17 Sending a Line Loopback Up or Down 4-18 Sending a V.54/ANSI FT1 Activation/Deactivation 4-19 Local Loopback Tests 4-20 Starting a Line Loopback CSUDSU 4-21 Starting a Payload Loopback 4-22 Starting a Repeater Loopback 4-23 Starting a Data Channel Loopback CSUDSU 4-24 Starting a Data Terminal Loopback 4-25 Aborting Loopbacks 4-26 Test Patterns Sending Test Patterns 4-27 Name Name and Dest Monitoring Test Patterns 4-28 Name Aborting Test Patterns 4-29 Send or Mon 4-30 Lamp Test Starting a Lamp Test 4-31 Aborting a Lamp Test Starting a Lamp Test 4-32 Displaying DSU/CSU Test Status A-1 SDCP Menu A * Page B-1 Technical Specifications B COMSPHERE 3000 Series Carrier Installation Manual . Table B-1. ACCULINK Model 3166 DSU/CSU Technical Specifications (1 of 2) Specifications Criteria Technical Specifications B-2 Table B-1. ACCULINK Model 3166 DSU/CSU Technical Specifications (2 of 2) Specifications Criteria C-1 Configuration Options C C-2 Port Configuration Options Table C-1. Port Configuration Options (1 of 5) C-3 Table C-1. Port Configuration Options (2 of 5) C-4 Table C-1. Port Configuration Options (3 of 5) C-5 Table C-1. Port Configuration Options (4 of 5) C-6 Table C-1. Port Configuration Options (5 of 5) C-7 Network Interface Configuration Options Table C-2. Network Interface Configuration Options (1 of 3) C-8 Table C-2. Network Interface Configuration Options (2 of 3) C-9 Table C-2. Network Interface Configuration Options (3 of 3) General Configuration Options Table C-3. General Configuration Options (1 of 2) C-10 Table C-3. General Configuration Options (2 of 2) User Interface Configuration Options Table C-4. User Interface Configuration Options (1 of 6) C-11 Table C-4. User Interface Configuration Options (2 of 6) C-12 Table C-4. User Interface Configuration Options (3 of 6) X.X C-13 Table C-4. User Interface Configuration Options (4 of 6) C-14 Table C-4. User Interface Configuration Options (5 of 6) C-15 C-16 Alarm Configuration Options Table C-5. Alarm Configuration Options (1 of 3) C-17 Table C-5. Alarm Configuration Options (2 of 3) C-18 Table C-5. Alarm Configuration Options (3 of 3) C-19 Management Configuration Options C-20 Table C-6. General Management Configuration Options (2 of 4) C-21 Table C-6. General Management Configuration Options (3 of 4) C-22 Table C-6. General Management Configuration Options (4 of 4) C-23 Table C-7. Management Trap Configuration Options (1 of 2) C-24 Table C-7. Management Trap Configuration Options (2 of 2) D-1 Pin Assignments D Equipment List T1 Network Interface Page D-3 EIA-530-A Port Interface Connector Number Direction Pin D-4 EIA-530-A-to-RS449 Cable Interface Figure D-3. EIA-530-A-to-RS449 Cable The EIA-530-A-to-RS449 adapter cable (Figure D-3) provides the RS449 interface shown in Table D-3. D-5 Table D-3. RS449 Cable Interface Signal Circuit Mnemonic CCITT Number Direction Pin D-6 EIA-530-A-to-V.35 Cable Interface Figure D-4. EIA-530-A-to-V.35 Cable The EIA-530-A-to-V.35 adapter cable (Figure D-4) provides the V.35 interface shown in Table D-4. D-7 Table D-4. V.35 Cable Interface Signal CCITT Number Direction Pin D-8 EIA-530-A-to-X.21 Cable Interface The EIA-530-A-to-X.21 adapter cable (Figure D-5) provides the X.21 interface shown in Table D-5. D-9 COM Port Interface Page D-11 COM Port to Modem Cable Figure D-8. Com Port to Modem Cable Page E-1 SNMP MIB Objects E E-2 MIB II (RFC 1213) ssssssss zzzz-zzz yy.yy.yy zzzz-zzz Interface Group, MIB II E-4 E-5 E-6 IP Group, MIB II E-7 E-8 E-9 ICMP Group, MIB II TCP Group, MIB II UDP Group, MIB II E-10 Transmission Group, MIB II DS1/E1 MIB (RFC 1406) E-11 Near End Group, DS1/E1 MIB E-12 E-13 E-14 Far End Group, DS1/E1 MIB E-15 DS1 Fractional Group, DS1/E1 MIB RS-232-like MIB (RFC 1317) General Port Table, RS-232-like MIB E-16 Asynchronous Port Table, RS-232-like MIB E-17 Synchronous Port Table, RS-232-like MIB E-18 Input Signal Table, RS-232-like MIB Output Signal Table, RS-232-like MIB E-19 Generic-Interface MIB Extensions (RFC 1229) Generic Interface Test Table, Generic Interface MIB E-20 E-21 Enterprise MIB E-22 Correlation between Menu Commands and SNMP Objects values dsx1LossOfSignal dsx1LossOfFrame dsx1RcvFarEnd dsx1RcvAIS dsx1OtherFailure E-23 Table E-1. SNMP MIB to Front Panel Command Cross-Reference (2 of 4) E-24 Table E-1. SNMP MIB to Front Panel Command Cross-Reference (3 of 4) E-25 Page F-1 IP Networking Address Scenario F F-2 Scenario 1 F-3 Scenario 2 F-4 Scenario 3 IP Networking Address Scenario 3166-A2-GB20-10 November 1998 F-5 Scenario 4 Figure F-4. Local Carrier Connected to Remote Carriers an Alternative 135.19.6.1 . . . . 135.19.6.16 135.19.20.1 . . . . 135.19.20.16 135.19.1.1 . . . . 135.19.1.16 Scenario 5 G-1 Front Panel Emulation G Installing Front Panel Emulation Software G-2 G-3 Starting Front Panel Emulation G-4 Displaying LED Conditions H-1 Asynchronous Terminal Interface Operation H Changing Configuration Options Before Using the ATI Configuring the DSU/CSU for SNMP or Telnet Access Resetting the ATI Initiating an ATI Session Entering a Password to Gain Access IP Network Addressing Scenarios Ending an ATI Session Asynchronous Terminal Interface Operation Menu Organization Figure H-2. Menu Organization H-4 Using ATI Screens H-5 NOTES: H-6 Setting Customer Identification H-7 Displaying LED Conditions H-8 Changing Configuration Options Changing Configuration Options Displaying or Editing Configuration Options H-9 H-10 Saving Edit Changes H-11 Establishing Access Security on a Port Setting a Password H-12 Setting a Password Establishing Access Security on a Port H-13 Entering a Password to Gain Access If an invalid password is entered three consecutive times If the password is invalid If the password is valid Page I-1 Equipment List I Equipment Feature Number Page GL-1 Glossary GL-2 GL-3 GL-4 GL-5 GL-6 GL-7 GL-8 GL-9 GL-10 IN-1 Index A B C IN-2 D E F IN-3 G I K L M O P Q R S T U