NanoServ™ User Manual

7 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Patton electronic 07M6070-UM user manual Contact information, Patton support headquarters in the USA

07M6070-UM specifications

The Patton Electronics 07M6070-UM is a versatile and robust solution designed for efficient communication and data exchange in various applications. This device is part of Patton's line of advanced networking equipment, which aims to enhance connectivity and reliability in both enterprise and industrial environments.

One of the standout features of the 07M6070-UM is its ability to support multiple communication protocols, making it an adaptable choice for different networking needs. It incorporates both Serial and Ethernet interfaces, allowing users to seamlessly connect legacy serial devices to modern Ethernet networks. This flexibility makes it particularly useful in environments where both old and new technologies must coexist.

In terms of performance, the 07M6070-UM is equipped with advanced data processing capabilities that ensure efficient handling of data packets. The device supports high-speed data transmission, enhancing overall network performance while minimizing latency. This is crucial for applications that require real-time data exchange, such as in manufacturing or telecommunications sectors.

The 07M6070-UM also features robust security protocols, ensuring that sensitive information remains protected during transmission. It includes options for encryption and secure access controls, addressing growing concerns over cybersecurity in modern networking environments. This focus on security is essential for businesses that handle confidential data.

Another important characteristic of the 07M6070-UM is its user-friendly interface. The device is designed for easy installation and configuration, with intuitive controls and indicators that allow users to monitor performance and troubleshoot issues effectively. This simplifies maintenance and reduces downtime, contributing to operational efficiency.

Moreover, the 07M6070-UM is built to withstand harsh conditions, making it suitable for industrial settings. Its durable construction protects against environmental factors such as dust, moisture, and temperature fluctuations. This reliability ensures that the device can operate continuously, even in challenging conditions.

In summary, the Patton Electronics 07M6070-UM is a powerful communication device that combines versatility, performance, and security. With its support for multiple protocols, high-speed data handling, robust security features, user-friendly interface, and durable design, it is an ideal choice for organizations looking to enhance their networking capabilities. Whether in industrial applications or enterprise environments, the 07M6070-UM represents a significant step forward in reliable and efficient communication technology.