Pelco IP3701H-2 manual Troubleshooting, Problem, Possible Cause, Suggested Remedy

Troubleshooting

Problem	Possible Cause	Suggested Remedy
No video	PoE power issue	• Verify Cat5 cable connection.
		• Verify PoE is enabled.
		• Disconnect the Cat5 cable from the PoE and then
		reconnect the cable. Power is indicated by the LED.
		The LED will flash (green) five times per second for
		approximately two minutes if the camera has
		power.
	Power issue (24 VAC)	• Verify the 24 VAC power supply connection.
		• Disconnect the network cable and then reconnect
		it to the camera. Power is indicated by the LED.
		The LED will flash (green) five times per second for
		approximately two minutes if the camera has
		power.
	Network connectivity issues	• Verify network cable connections.
		• Disconnect the network cable and then reconnect
		it to the camera. Power is indicated by the LED.
		The LED will flash (green) five times per second for
		approximately two minutes if the camera has
		power.
		• Replace network cable with new cable. If new
		cable does not work, contact Pelco Product
		Support at 1-559-292-1981 or 1-800-289-9100.
	Defective camera	• Use a service connector to verify camera
		operation. Connect one end of the service
		connector to the BNC service connector on the
		camera. Connect the other end of the service
		connector to a monitor.
		• Replace camera with a working camera. If the new
		camera does not work, contact Pelco Product
		Support at 1-559-292-1981 or 1-800-289-9100.
Image too dark/	Installation error	• Make sure the lens cover in not installed.
black image		• Make sure camera is not located in an environment
		with zero light.
		• Use a service connector to check camera
		operation. Connect one end of the service
		connector to the BNC service connector on the
		camera. Connect the other end of the service
		connector to a monitor.
		• Replace camera with a working camera. If the new
		camera does not work, contact Pelco Product
		Support at 1-559-292-1981 or 1-800-289-9100.

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