10 Troubleshooting

This section describes commonly encountered issues and accompanying solutions.

General TV issues

The TV does not switch on:

•• Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.

•• Check that the power cable is securely connected.

The remote control is not working properly:

••

Check that the remote control are

 

correctly inserted according to the +/-

••

orientation.

Replace the remote control batteries if

 

they are flat or weak.

•• Clean the remote control and TV sensor lens.

The standby light on the TV blinks red:

•• Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.

You forgot the code to unlock the TV lock feature

•• Enter ‘8888’.

The TV menu is in the wrong language.

•• Change the TV menu to your preferred language.

When turning the TV on/off to standby, you hear a creaking sound from the TV chassis:

•• No action is required. The creaking sound is normal expansion and contraction of the TV as it cools down and warms up. This does not impact performance.

When TV start-up time is slow:

•• Select [Fast] mode in [Low power standby] menu.

TV channel issues

Previously installed channels do not appear in the channel list:

•• Check that the correct channel list is selected.

No digital channels were found during the installation:

•• Check that the TV supports DVB-T or DVB-C in your country. See the listed countries on the back of the TV.

Picture issues

The TV is on, but there is no picture:

•• Check that the antenna is properly connected to the TV.

•• Check that the correct device is selected as the TV source.

There is sound but no picture:

•• Check that the picture settings are correctly set.

There is poor TV reception from an antenna connection:

•• Check that the antenna is properly connected to the TV.

•• Loudspeakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality.

If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

•• If reception on only one channel is poor, fine tune this channel.

There is poor picture quality from connected devices:

•• Check that the devices are connected properly.

•• Check that the picture settings are correctly set.

The TV did not save your picture settings:

•Check that the TV location is set to the home setting. This mode offers you the flexibility to change and save settings.

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Philips 19HFL3331D/10, 26HFL3331D/10, 26HFL4371D/10 Troubleshooting, General TV issues, TV channel issues, Picture issues
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22HFL4371D/10, 26HFL4371D/10, 26HFL3331D/10, 19HFL3331D/10, 32HFL4351D/10 specifications

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