Toshiba GD-1220 - page 245

6.TROUBLESHOOTING

This section describes the appropriate remedy for the error when error message is displayed.

Troubleshooting....................................................................................................244

Error Message.................................................................................................................................244

Transmission Trouble......................................................................................................................246

Reception Trouble ...........................................................................................................................247

For details of error messages not listed in this section, see the Operator’s Manual for Copying Functions.

Contents

Main Page NOTICE TO USERS 1 NOTICE TO USERS 2 NOTICE TO USERS NOTICE TO USERS 3 4 NOTICE TO USERS NOTICE TO USERS 5 6 Preface Preface Features of the GD-1220 7 Features of the GD-1220 Page CONTENTS Chapter 1 BEFORE USING FAX Chapter 2 BASIC FUNCTIONS Chapter 3 ADVANCED FUNCTIONS Chapter 4 SYSTEM FUNCTIONS Chapter 5 ENTERING & SETTING ITEMS Chapter 6 TROUBLESHOOTING Chapter 7 APPENDIX Page Disclaimer Notice 13 Disclaimer Notice General Precautions Page Description of Each Component Front / Right side Left side / Inner side 18 Description of Each Component Control Panel Description of Each Component 19 20 Description of Each Component Page 22 Description of Each Component Function keys Description of Each Component 23 Keyboard Message LCD Screen Connecting Cables Page Page Sending a Fax 27 Sending a Fax Transmission Mode 28 Sending a Fax Sending a Fax 29 Preparation for Transmission Switching to the Fax Mode When the use of the equipment is managed under the department management About Originals 31 About Originals Original size/Original scanning range Original size Original scanning area A4 (LT) originals are automatically rotated and sent as A4-R (LT-R) sized originals. Setting Position Original Type Original Size Setting Originals When setting originals on the glass Page 34 About Originals About Originals 35 B A Setting the Transmission Conditions Setting the Transmission Conditions Resolution Original mode Exposure Setting the Scanning Conditions for Each Page SCANNING TO MEMORY JOB NUMBER :008 :001 :099% SCANNING PAGE RESIDUAL MEMORY Select original size 2.LD 3.LT-R 1.LT SCANNING TO MEMORY JOB NUMBER :008 :001 :099% SETTING 2.RESOLUTION :STANDARD Specifying the Remote Fax 41 Specifying the Remote Fax Keypad Dialing (Direct Entry with Digital Keys) Press the [FAX] button on Place the original(s) and Enter the remote FAX num- ber using the digital keys on the control panel. SCANNING TO MEMORY JOB NUMBER :009 :001 :099% SCANNING PAGE RESIDUAL MEMORY ENTER TEL NUMBER(MAX128): 2006-04-10 11:06 M: 100% COMM.OPTION RESOLUTION :STANDARD Specifying the Remote Fax 43 One Touch Key Dialing Press the [FAX] button on the control panel. Place the original(s) and set the transmission conditions. Page Page Abbreviated Dialing Specifying the Remote Fax 47 Madrid Office ABB. NUMBER: 007 Alphabet Dialing Specifying the Remote Fax 49 Select the desired remote Fax using the or button and press the [ENTER] or [START] button. SEARCH NAME ID NAME (MAX20): I SEARCH NAME London Office L.A Office Lisbon Office SEARCH NAME Lisbon Office ABB. NUMBER: 006 Group Dialing Specifying the Remote Fax 51 1 GROUP NUMBER (1-1999): GROUP NUMBER: 0001 U.S. Division 52 Specifying the Remote Fax Memory Transmission Number not listed GROUP NUMBER: 0088 Page 54 Specifying the Remote Fax On-hook Transmission Press the [FAX] button on Place the original(s) and Press the [MONITOR] but- Specify the remote Fax. Page 56 Specifying the Remote Fax Off-hook Transmission (External Telephone Dialing) Press the [FAX] button on the control panel. Place the original(s) and set the transmission conditions. Specify the remote Fax. Pick up the handset of the external telephone. Sending a Tone COMMUNICATING SETTING 2.RECEIVE :STANDARD RESOLUTION 1.TRANSMIT COMMUNICATING JOB NUMBER :15 23 Redialing Receiving a Fax Reception Mode USER FUNCTIONS Automatic Reception Setting of the automatic reception mode Page Manual Reception Setting of the manual reception mode Receiving a fax manually Relationship between Original and Paper Acceptable size of paper COMMUNICATING SETTING 2.RECEIVE Receiving a Fax 63 Setting RX printing during default setup 2 BASIC FUNCTIONS 64 Receiving a Fax Paper priority when there is no same size paper Priority 1. 2. 3. 4. 5. 6. Receiving a Fax 65 European size 1. 2. 3. 4. 5. 6. 7. 8. 66 Receiving a Fax When Both the Reduction Print and Discard Print are set to ON Page Checking and Canceling the Communications Checking the Communications during Transmission Checking the transmission results on the LCD screen Page Canceling Transmissions Canceling Memory Transmissions (during transmission) Canceling Direct Transmission Canceling Reserved Memory Transmissions Page Page 76 Communication Options Communication Options Communication Option Setting Selectable communication options How to set the communication options Page Sending Two-sided Originals Page Batch Transmission 82 Function Keys Function Keys Description of 22 function keys Function Keys 83 84 Function Keys Chain Dial Communication Example of chain dial communication Function Keys 85 Delayed transmission (Time designation) Press the [FAX] button on AM Press the button. DELAYED TRANSMIT TIME : HH:MM DD : Enter the time (hours/min- utes) and day (DD) using the digital keys and press Place the original(s) and specify the remote Fax then DELAYED TRANSMIT TIME : HH:MM DD 08:10AM 13 2006-04-10 12:43 M: 100% COMM.OPTION Direct transmission 88 Function Keys Low speed transmission Place the original(s) and perform the transmission operation. Press the [FAX] button on Select the transmission speed using the or button and press the QUALITY TX Cover sheet registration Cover Sheet Format FACSIMILE MESSAGE 2.PRINT ENTER REMOTE NAME ENTER YOUR NAME 2.PRINT 92 Function Keys Priority transmission Place the original(s) and perform the transmission operation. Press the [FAX] button on Press the button. Function Keys 93 Recovery transmission Performing recovery transmission Invalid Dept. Code 123 Press the [FAX] button on CHANGE TEL NUMBER :1234556 CHANGE TEL NUMBER :1234558 Invalid Dept. Code Page 96 Function Keys Transmission with sub-address Designating sub-address SELECTIVE POLLING(SEP) 2. SUB ADDRESS SELECTIVE POLLING(SEP) SEP(MAX20): PASSWORD(PWD) PWD(MAX20): SUB ADDRESS(SUB) SUB(MAX20): Secure reception Page Send after scan SEND AFTER SCAN WHEN MEMORY FULL 1.DELETE SCAN PAGES 2.SEND SCAN PAGES PIN mask Page Page Page Page 106 Multi-address Transmission (Broadcasting) Multi-address Transmission (Broadcasting) Types of Multi-address Transmission Multi-key Quick Broadcast transmission MULTI GROUP 000 ENTER TEL NUMBER OR. Page Page Group Broadcast transmission Page Mailbox Communication 111 Mailbox Communication Types of Mailbox Mailbox communication condition Setting up mailbox for confidential and bulletin board communication MAILBOX 1.CONFIDENTIAL 2.BULLETIN BOARD 3.RELAY Mailbox Communication 113 Select the mailbox type using the or button and press the [ENTER] but- Enter a mailbox number (up to 20 digits) with the digital keys and press the MAILBOX TYPE 1.CONFIDENTIAL 2.BULLETIN BOARD 3.RELAY MAILBOX SETUP(CONFIDENTIAL) NEW MAILBOX NUMBER(MAX20): 500 MAILBOX SETUP(CONFIDENTIAL) No more MAILBOX Already assigned 12345678 Setting up relay mailbox 116 Mailbox Communication Enter a mailbox number (up to 20 digits) with the digital keys and press the NEW MAILBOX NUMBER(MAX20): 500 No more MAILBOX Already assigned 1.MODIFY 2.RETAIN Mailbox Communication 117 12345678 RELAY END NUMBER 05 118 Mailbox Communication Enter the FAX Number of the remote location to which the transmission report should be sent. Select 1. COMPLETE using the or button to complete the setting and ONE TOUCH: London Office Already assigned RELAY END NUMBER 1.DELETE 2.RETAIN 05 ONE TOUCH: London Office Deleted RELAY END NUMBER 1.ADD NEXT NUMBER 2.COMPLETE TRANSMISSION REPORT ENTER TEL NUMBER OR. MAILBOX SETUP 2.MAILBOX SETUP 3.MAILBOX DELETE Deleting mailbox 120 Mailbox Communication 500 MAILBOX not empty Mailbox Communication 121 Enter the password with word has been set on the mailbox, and press the DELETE MAILBOX NUMBER MAILBOX NUMBER(MAX20): **** DELETE MAILBOX NUMBER Deleted MAILBOX SETUP 2.MAILBOX SETUP 3.MAILBOX DELETE Sending data in confidential / bulletin board mailbox (remote hub) CONFIDENTIAL 1.PRINT MAILBOX 2.TX TO MAILBOX 3.POLL FROM MAILBOX TX(CONFIDENTIAL) 124 Mailbox Communication Enter the password with word has been set to the bulletin board, and press Specify the remote Fax and TX(BULLETIN BOARD) TX(CONFIDENTIAL) Reserving data in confidential / bulletin board mailbox (local hub) 126 Mailbox Communication INPUT(CONFIDENTIAL) INPUT (CONFIDENTIAL) Reserving the document starts. Mailbox Communication 127 Enter the password with INPUT(BULLETIN BOARD) INPUT (BULLETIN BOARD) Retrieving (Polling) a document from a confidential / bulletin board mailbox (remote hub) Mailbox Communication 129 Select the desired mailbox type using the or button and press the 130 Mailbox Communication Enter the password with word has been set on the confidential box, and press Specify the remote Fax and start reception. Printing a document from a confidential / bulletin board mailbox (local hub) 132 Mailbox Communication PRINT (CONFIDENTIAL) Mailbox Communication 133 Enter the password with word has been set on the confidential box, and press Printing the document starts. PASSWORD(MAX20): Canceling documents in a confidential / bulletin board mailbox (local hub) Mailbox Communication 135 CANCEL(CONFIDENTIAL) CANCEL(CONFIDENTIAL) Used in other job 136 Mailbox Communication Enter the password with word has been set on the mailbox, and press the PASSWORD(MAX20): Cancelled Invalid number Relay Mailbox 138 Mailbox Communication NEW MAILBOX NUMBER(MAX20): Mailbox Communication 139 140 Polling Communications Polling Communications Types of Polling Communications Polling reservation 1.POLLING 2.POLLING RESERVE 3.PROG. CONT. POLL. Page Page Page Public fax mailbox Individual polling reception ENTER TEL NUMBER(MAX128): JAN11-2005 10:26PM M: 099% RESOLUTION : STANDARD COMM.OPTION Page Multi-polling reception Page Page Continuous polling Page Page Page Department Management/Account Code Description of Function Department management Account code Page 156 Overview of Menu Operation Overview of Menu Operation Navigating Menu Operation How to select each menu How to cancel menu operation Character Entry 157 Character Entry Buttons and Keys used for Character Entry 158 Character Entry Special character table Page Page Entering the Remote Fax Number Abbreviated Dial Numbers Entering abbreviated dial numbers Page Entering the Remote Fax Number 163 Enter TEL number (up to 128 digits) with the digital keys and press the To set 2nd TEL number ABB. NUMBER ABB. NUMBER 1.COMPLETE 2.NAME 3.TEL NUMBER 4.2nd TEL NUMBER 5.COMM. OPTIONS 001 COMM. OPTIONS 1.COMPLETE 2.DELAYED TRANSMIT 3.TX REPORT 4.LINE MONITOR 5.QUALITY TX 6.SUB ADDRESS COMM. OPTIONS 2.DELAYED TRANSMIT 3.TX REPORT 3.TEL NUMBER 4.2nd TEL NUMBER 5.COMM. OPTIONS Entering the Remote Fax Number 165 One Touch Key Dial Numbers Returns to the screen to enter an abbreviated num- ber. ENTER ABB. NUMBER (1-999): Operation completed ABB. NUMBER ONE TOUCH: NEW York Office Already assigned Entering one touch key dial numbers ENTER ID NAME(MAX20): LONDON OFFICE 767717 168 Entering the Remote Fax Number To set 2nd TEL number To set communication options COMM. OPTIONS 1.COMPLETE 2.DELAYED TRANSMIT 3.TX REPORT 4.LINE MONITOR 5.QUALITY TX 6.SUB ADDRESS ONE TOUCH KEY 05 3.TEL NUMBER 4.2nd TEL NUMBER 5.COMM. OPTIONS COMM. OPTIONS 1.COMPLETE 2.DELAYED COMM. 3.TX REPORT Page Group Number Dialing Entering group dialing numbers Page Page Page 1.ADD NEXT NUMBER 2.REVIEW LIST 3.COMPLETE 2.NAME 3.DESTINATIONS PRESS ONE TOUCH KEY TO ENTER OR [SET]:TO SKIP GROUP NUMBER 01 001 TOSHIBA ONE TOUCH: Already assigned ONE TOUCH KEY 1.DELETE 2.RETAIN GROUP NUMBER Operation completed GROUP NUMBER ENTER GROUP NUMBER(1-999): Default Settings for Fax Functions Description of Fax Functions Line monitor Reception interval ECM Document mode Dial type LIGHT/DARK 1.AUTO 2.MANUAL LIGHT/DARK 1.LIGHT3 2.LIGHT2 3.LIGHT1 4.NORMAL 5.DARK1 6.DARK2 7.DARK3 USER FUNCTIONS 18 Page Redial mode Page Reception mode Memory transmission Security TX Cover sheet Page 188 Default Settings for Fax Functions Press the [FAX] button to return to the Fax basic screen. Recovery transmission Effective Range 5.9 inches (150 mm) Feed Direction DEFAULT SETTINGS 01.GENERAL SETTING 02.COPY SETUP 03.FAX SETUP Page TTI (Transmit Terminal ID) print Send after scan Account code Separator page Page Secure reception *** Page Memory reception Reduction printing Discard printing DISCARD Privileged reception RTI (Remote Terminal ID) Print Page Registering the Terminal ID 205 Registering the Terminal ID Description of the Terminal ID Terminal ID entry Press the [USER FUNC- TIONS] button. USER FUNCTIONS Page Default Settings for List & Report Output Types of Lists & Reports Transmission/Reception journal setting Page Communication report setting Page Page Page Page Reception list setting Page Printing List Types of Lists Transmission/Reception journal PRINT NUMBER 1.1-50 (1 PAGE) 2.1-100 (2 PAGES) 3.1-150 (3 PAGES) Printing List 217 218 Printing List The communication mode is classified as follows: (*): Toshiba shortened protocol version of the original mode is used. Communication Mode Indication Printing List 219 Error code table 220 Printing List Reception list/Communication report Printing reception list Printing communication report Perform transmission operation. Press the [FAX] button on List and report print format Transmission report 222 Printing List Memory transmission report Printing List 223 Multi-address transmission report This is the result report printed after a Multi-address Transmission. 224 Printing List Relay transmission originator report This is the result report the Originating Terminal prints after initiating a Relay Transmission. Printing List 225 Relay station report The list is output on the Relay Station upon receiving a relay request. 226 Printing List Relay transmission relay station report Printing List 227 Relay transmission relay end terminal report The format is the same as Relay Transmission Relay Station Report. 228 Printing List Multi-polling report This is the result report printed after a Multi-polling Reception. Printing List 229 List to confirm the contents stored in memory Reservation list Page Printing List 231 1.BY NAME 2.ABB. NUMBERS 3.GROUP NUMBERS Printing List 233 Alphabetical sort list 234 Printing List Abbreviated dial number list Issues a list of remote station dialing numbers assigned as Abbreviated Dial Numbers. Transmission Speed Indication Printing List 235 Group number list 236 Printing List One touch number list Issues a list of dial numbers of the remote stations assigned to One Touch Dial Keys. Function list 238 Printing List Menu list 240 Printing List Printing List 241 Power failure list Page Page 244 Troubleshooting Troubleshooting Error Message Troubleshooting 245 Error Message Cause Remedy 246 Troubleshooting Transmission Trouble Troubleshooting 247 Reception Trouble Page Page Page Specifications 251 Specifications Option yExternal keyboard (GJ-1040) Page INDEX