Troubleshooting 244 | Toshiba GD-1220 manual

TROUBLESHOOTING
This section describes the appropriate remedy for the error when error message is displayed.
Troubleshooting	244
Error Message	244
Transmission Trouble	246
Reception Trouble	247

For details of error messages not listed in this section, see the Operator’s Manual for Copying Functions.

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Toshiba GD-1220 manual Troubleshooting 244

Contents

Operators Manual for Facsimile Function Page For U.S.A. only For Canada only Toshiba America Business SOLUTIONS, INC For NEW Zealand only Toshiba of Canada Limited Toshiba Australia PTY Limited Working environment Preface Features of the GD-1220 Features of the GD-1220 Contents 111 106140 154 Default Settings for List & Report Output 207 Default Settings for Fax Functions 175Remote Service Automatic Supplies Order 250 Overview of Menu Operation 156 Contents Poration Disclaimer Notice Power failure 2006-04-10 General PrecautionsResolutionstandard COMM.OPTION When power failure occurs Description of Each Component Before Using FAX Front / Right side Description of Each Component Left side / Inner side Control Panel Alarm lamp Contrast adjustment volumeSelecting button A/B/C LCD screen Original mode button Cancel buttonDensity adjustment buttons Enter button Flip Panel One Touch keys 1 to External Keyboard optional Function keys Keyboard Enter TEL NUMBERMAX128 2006-04-10 0946 M 100% Connecting CablesMessage LCD Screen Checking and Canceling the Communications Setting the Transmission ConditionsSending a Fax Preparation for TransmissionPage Sending a Fax Transmission Mode Quality Transmission Delayed CommunicationsCover Sheet Sub-address Communications Transmission after Scan Polling Transmission Enter TEL NUMBERMAX128 Resolution Standard Fine Ultra Fine Switching to the Fax ModePreparation for Transmission Enter TEL NUMBERMAX128 About Originals SettingOriginal size/Original scanning range Original scanning area Setting Originals When setting originals on the glass About Originals Taped, pasted or clipped cut out About Originals Resolution Original Setting the Transmission ConditionsSetting the Transmission Conditions Resolution Original mode Manual exposure mode Automatic exposure modeExposure Button Press the FAX button on the control panel Setting the Scanning Conditions for EachPlace the original on the glass Glass Set the transmission conditions Select Complete using Mode and exposureSelect the desired original Button Specifying the Remote Fax ResolutionstandardKeypad Dialing Direct Entry with Digital Keys 123456 2006-04-10 100% When using the Reversing Automatic Document Feeder optional When setting originals on the glass009 2006-04-10 1106 M 100% Place the originals and set the transmission conditions One Touch Key Dialing ONE Touch Number Press the desired One Touch key 01 toOffice 2006-04-10 1243 M 100% One Touch key 01 to Number not listed Select original size LD 3.LT-R Telephone Numbers List Abbreviated DialingABB. Number Search Name 3.GROUP Number Madrid Office Telephone Numbers List ABB. Number007 085 Alphabet DialingSearch Name Group Number Ton Select the desired remote Fax using Using the keyboard onFlip Panel or the digital Keys on the control panel Group Number Group DialingTelephone Numbers List ABB. Number 2.SEARCH Name Division Telephone Numbers List Group Number0001 File Number and Residual Memory Memory Transmission0088 Keypad Dialing Direct Entry with Digital Keys P.41 Dial tel number 2006-04-10 100% On-hook TransmissionPresston. the Monitor but Receive Communicating JOB Number Communicating SettingTransmit Pick up the handset of the external telephone Off-hook Transmission External Telephone Dialing Replace the handset of the external telephone Sending a Tone Redialing Setting of the automatic reception mode Reception ModeUsing the or but- ton, and then press the Enter button Receiving a Fax Auto Receive FAX SetupReception Mode Reception Mode 1.AUTO Receive Setting of the manual reception modeManual Reception Manual Receive Receiving a fax manually If you hear a tone Fax signal, press the FAX buttonStart button Select 2. Receive using Setting RX printing during default setup Priority Paper priority when there is no same size paper European size Receiving a Fax Receiving a Fax Checking the Communications during Transmission Checking and Canceling the CommunicationsPress the FAX button on the control panel Press the key Reserve Checking the transmission results on the LCD screen Using the or but- tonPress the FAX button on the control panel Key Print Detail Reception list/Communication report Canceling Memory Transmissions during transmission Canceling TransmissionsCanceled using Select 1. YES using Cancel this JOB? Canceling Direct Transmission Canceling Reserved Memory Transmissions Checking and Canceling the Communications Function Keys Communication OptionsBatch Transmission ECM Communication Options Select 2. on using How to set the communication optionsPress the FAX button on the control panel Button Enter button Sorry not possible Menu ListNot allowed now Tions. P.36 Sending Two-sided OriginalsPress the button to dis- play the communication option menu Duplex Sending OFF Press the Start button Duplex Sending OFF Function Batch Transmission Batch Transmission Description of 22 function keys Function Keys Send After Example of chain dial communication Chain Dial Communication Press the FAX button on the control panel Press the button Delayed transmission Time designationDelayed Transmit Time 0810AM Delayed Transmit Time Hhmm Direct Transmit 1.YES Select 1. YES using the or button and press Enter buttonDirect transmission 14400 BPS 9600 BPS Low speed transmissionQuality TX Cover Sheet Format Cover sheet registration Attaching cover sheet Cover SheetPrint Cover Sheet Enter Remote Name Cover Sheet Transmit Cover Sheet Enter Your NamePrint Cover sheet which has been registered is printed out Used in other job Priority transmission Using Button Recovery transmissionDelete Select the desired job Job is sent Single TransmitChange TEL Number Invalid department code 456789DELETE? Selected job is erased from memory Designating sub-address Transmission with sub-addressSUB Address SUB Address Complete Passwordpwd PWDMAX20 SUB AddressSUB Addresssub Selective Pollingsep Secure reception Feature not enabledSecure RX Start Secure RX 1.START Canceling secure reception manual cancellationSecure RX Security Code Invalid number Send after scan Send After Scan 1.OFF When Memory FullSend After Scan Delete Scan Pages PIN mask 123456 2006-04-10 1100 M 100% Enter the PIN number using the digital keys123456+ 2006-04-10 123456+$$$$$ 2006-04-10 1100 M 100% 009 001 099% On the control panel Function Keys Mailbox Communication 111 Multi-address Transmission Broadcasting 106Polling Communications 140 Department Management/Account Code 154 Types of Multi-address Transmission Multi-address Transmission BroadcastingMulti-key Quick Broadcast transmission Press Key Review List Specify the remote FaxesNext Destination Delete Modify Multi Group DELETE? ONE TouchComplete Multi Group Deletemodify Transmission starts Group Broadcast transmissionNext Destination Review List Presskey. the Speed Dial Telephone Numbers List Group NUMBER1-1999 Group Number Telephone Number List ABB. Number 2.SEARCH Name0002 Europe Division Types of Mailbox Mailbox Communication Confidential Mailbox SetupMailbox communication condition Mailbox Type Mailbox SetupconfidentialBulletin Board 3.RELAY To 20 digits with the digital 12345678 Already assigned Mailbox Setup Setting up relay mailboxMailbox Setup 3.MAILBOX Delete Mailbox Delete Mailbox Type 1.CONFIDENTIAL 2.BULLETIN Board Mailbox Setuprelay Mailbox Setuprelay NEW Mailbox NUMBERMAX20Mailbox Setuprelay Modify Retain Specifynal. the relay end termi Relay END Number Press Speed Dial KEY or ONE Touch KEY Relay END Number Relay END Number ONE TouchDelete Retain Relay END Number ONE Touch Mailbox Delete Deleting mailboxBulletin Board 3.RELAY Mailbox Bullet in Board 3.RELAY Mailbox not empty Delete Mailbox Number Complete TX to Mailbox 3.POLL from Mailbox Bulletin Board 3.RELAY ConfidentialPrint Mailbox Poll from Mailbox Confidential 1.PRINT MailboxTX to Mailbox Specify the remote Fax and start transmission Input to Mailbox Confidential 2.TX to Mailbox 3.POLL from Mailbox Input Confidential Reserving the document starts Input Bulletin Board Poll from Mailbox Bulletin Board 3.RELAY MailboxConfidential 1.PRINT Mailbox 2.TX to Mailbox Pollconfidential Mailbox NUMBERMAX20 Specify the remote Fax and start reception Press the FAX button on the control panel Press the key Print Confidential Printingstarts. the document Printconfidential PASSWORDMAX20 Cancel Mailbox Cancelconfidential Cancelled Cancelconfidential PASSWORDMAX20 Relay Mailbox YES Specify the remote Fax and start transmission Types of Polling Communications Polling CommunicationsPolling reservation Polling Securityoff Polling ReserveSecurityon Secure TEL Number on Polling Complete Securityoff Polling Secure TEL NUMBERMAX20Securityoff Secure TEL Number on Polling ADD Retain Scanning to Memory Scanning the polling docuMent starts JOB Number XXX Scanning YYY Residual Memory ZZZ% Press Button Public fax mailboxPROG. CONT. Poll Polling Reserve 1.POLLING Public FAX Mailbox Individual polling reception Resolution StandardPublic FAX Mailbox JOB Number Polling Security CODE? PROG. CONT. Poll PollingPolling JOB Number 026 Polling Security Code Multi-polling reception Enter TEL Number or Press Speed Dial KEY Or ONE Touch KEY Delete Modify DELETE? 004 Continuous pollingNew York Office 001 Communication starts END Select 3. END using the or button and press Enter buttonPROG. CONT. Poll Duration WED30MIN Interval 10MIN ADD Next Number Security OFFEnter TEL Numbers Description of Function Department management Department Management/Account CodeAccount code Enter department code 2006-04-10 1106 M 100% 156 Default Settings for Fax Functions 175Character Entry 157 Entering the Remote Fax Number 161 How to cancel menu operation How to select each menuOverview of Menu Operation Navigating Menu Operation Buttons and Keys used for Character Entry Character Entry Special character table Correcting characters entered Entering & Correcting Characters Entering characters Press the G key while pressing the Shift key Abbreviated Dial Numbers Entering the Remote Fax NumberEntering abbreviated dial numbers ABB. Numbers Name Select 2. Name using Or button and press the Enter buttonCOMM. Options ABB. Number Enter ID NAMEMAX20 COMM. Options Complete Name TEL NumberEnter 2nd TEL Number To set 2nd TEL number COMM. Options 1.OFF COMM. Options 1.COMPLETE COMM. OptionsName TEL Number ABB. Number Press the desired One Touch key NEW York Office Already assigned One Touch Key Dial NumbersONE Touch KEY Returns to the screen to enter an abbreviated num- ber ONE Touch Numbers Entering one touch key dial numbers TEL Number Number COMM. Options ONE Touch KEY Enter ID NAMEMAX202nd TEL Number 5.COMM. Options ONE Touch KEY Enter TEL Name TEL Number Delayed Comm .TX Report ONE Touch KEY TEL NumberCOMM. Options ONE Touch KEY COMM. Options OFF COMM. Options 1.COMPLETE Returns to the screen to register One Touch key Name TEL Number ONE Touch KEYONE Touch KEY Press ONE Touch KEY Group Numbers Group Number DialingEntering group dialing numbers Group Number Delete Modify Group Number ToshibaGroup Number 1.COMPLETE 2.NAME Destinations Group Number Complete Name 005 Group Number Enter ABB. Number Or ONE Touch KEYGroup Number ABB. Number To confirm the remote locations registered to a group Chicago Office Name Destinations ADD Next Number Review ListPress the desired One Touch key to assign a group Press ONE Touch KEY To Enter or Setto Skip Group Number Description of Fax Functions Default Settings for Fax FunctionsLine monitor Press the FAX button to return to the Fax basic screen Receive Interval Interval 15MIN 0MIN Reception interval ECM Document mode LIGHT3 Dial typeAuto Dial Type Delete Access Digit Access Digit MAX10 Redial Mode Redial modeGeneral Setting Redial Mode 1.INTERVAL Counter Redial Mode Interval 15MIN 01MINRedial Mode Counter Counter Manual Receive Manual Receive Auto Receive Ring DelayTo set the automatic reception mode as the default setting FAX Setup 06.REDIAL Mode 07.RECEPTION Mode Reception Mode Auto ReceiveTo set the manual reception mode as the default setting Memory TX Security TX FAX Setup 07.RECEPTION Mode 08.MEMORY TXMemory TX OFF Security TX Cover sheet FAX Setup 08.MEMORY TX 09.SECURITY TXSecurity TX Cover Sheet Cover Sheet Press Start to Store On Cover ImagePlace the cover sheet origi- nal and press the Start button FAX Setup Default SettingsCopy Setup Recovery Transmit FAX Setup 09.SECURITY TX 10.COVER SheetRecovery Transmit 1.OFF Recovery Transmit Store TTI Transmit Terminal ID print FAX Setup 10.COVER Sheet 11.RECOVERY Transmit Send After Scan FAX Setup 11.RECOVERY Transmit 12.TTITTI OFF Send After Scan 01.DIAL During Scan 02.DIAL After Scan When Memory Full 1.DELETE Scan Pages 2.SEND Scan Pages Separator FAX Setup 12.TTI Send After ScanAccount Code Account Code 1.OFF Separator FAX Setup Send After Scan 14.ACCOUNT CodeSeparator Secure RX FAX Setup 14.ACCOUNT Code 15.SEPARATORSecurity Code Activate Start Time Activate ALL DAY END TimeThursday Period Memory reception FAX Setup 15.SEPARATOR page 16.SECURE RXDesignated Time Period Memory RX Reduction printing FAX Setup 16.SECURE RX 17.MEMORY RXMemory RX OFF Reduction Discard printing FAX Setup 17.MEMORY RX 18.REDUCTIONReduction OFF Discard Discard OFF Privileged reception FAX Setup 18.REDUCTION 19.DISCARDPrivileged RX Privileged RX Received data TTI header RTI footer Print Print area RTI Remote Terminal ID Print RTI Select 21. RTI using Or button and press the Enter buttonFAX Setup 19.DISCARD 20.PRIVILEGED RX Description of the Terminal ID Registering the Terminal IDTerminal ID entry Press the User FUNC- Tions button List. P.237 Function list Initial SetupTerminal ID Reports & List Default Settings for List & Report OutputJournal Manual Output TX & RX Journal Manual OutputTX Journal 3.RX Journal Automatic Journal OFF Reports & List 01.JOURNAL Communication report settingCommunication Report Reception List MEMORY-TX Report On ErrorTX Report MULTI-ADD Report Communication Report 01.TX Report 02.MEMORY-TX ReportMULTI-ADD Report 1.ALWAYS Multipoll Report Relay Originator Report On Error 3.OFFRelay Originator Report 1.ALWAYS Relay Station Report Print 1st PG IMAGE? To set the default setting for relay TX end terminal reportRelay END Report Relay END Report 1.ALWAYS Reports & List 01.JOURNAL Communication Report Reception list settingReception List Local Mailbox List Local Mailbox List Printing List Printing procedureTypes of Lists Transmission/Reception journal Print Number Print Format Jbig Communication Mode Indication Error Code Description Remedy Error code table TX Report Always Reception list/Communication reportPerform transmission operation Printing reception list Transmission report List and report print format Memory transmission report Multi-address transmission report Relay box number Relay transmission originator report Relay station report Relay transmission relay station report Relay transmission relay end terminal report Telephone number is indicated Multi-polling report List to confirm the contents stored in memory Press the User FUNC- Tions button on the con- trol panel Select 02. Lists usingLists ITU Mailbox Mail box number Max digits By Name TonABB. Numbers 3.GROUP Numbers Dialer list FAX NUMBER/E-MAIL Address Alphabetical sort list Transmission Speed Indication Abbreviated dial number list Group number list Mailmode ATT One touch number list Press the User FUNC- Tion button on the control panel Function listLists 1.DEPARTMENT Code Function Function List Menu List User Functions Lists 03.INITIAL SetupMenu list Menu List Program File NBR Function Mail From Date Time Power failure list Printing List Troubleshooting 244 Troubleshooting Error Message Cause Remedy TroubleshootingError Message Troubleshooting Trouble Check Point Transmission Trouble Reception Trouble Troubleshooting Specifications 251 Remote Service Automatic Supplies Order 250Automatic Supplies Order Setting 250 This section describes the following articles Automatic Supplies Order Setting Remote Service Automatic Supplies Order JBIG/MMR/MR/MH Specifications Specifications Index 235 181 Index Page GD-1220

TROUBLESHOOTING

Troubleshooting

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