9.Troubleshooting & FAQs
•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.
Image appears blurred, indistinct or too dark
•Adjust the contrast and brightness on On-Screen Display.
An
•Uninterrupted display of still or static images over an extended period may cause "burn in", also known as
or "ghost imaging", on your screen. "Burn- in",
•Always activate a moving screen saver program when you leave your monitor unattended.
•Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
•Severe”
Image appears distorted.Text is fuzzy or blurred.
•Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.
Green, red, blue, dark, and white dots appears on the screen
•The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.
The "power on" light is too strong and is disturbing
•You can adjust “power on” light using the power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.
9.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes
Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and
Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?
Ans.: If the following actions were executed, the monitor driver may need to be re- installed.
•Changed video graphic adapter to another one
•Updated video driver
•Activities on OS, such as service pack or patch
•Run Windows Update and updated monitor and/or video driver
•Windows was booted with the monitor power off or disconnected.
•To find out, please right click My Computer and click on
•If you see “Plug and Play Monitor” shows under Monitor, then you need to
Q3. After installing SmartControl Premium,
when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?
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