Troubleshooting
Problem | Possible cause | Solution |
The Installation CD will not | • Autorun is disabled on your PC. | |
start. |
| the CDROM drive icon and finally |
|
| ‘Philips.pdf’ to start the CD. |
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|
The software will not install. | • Wrong operating system. | Go to www.philips.com/support |
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| to see which operating systems |
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| are supported. |
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|
My PC is not detected in the | • PC is switched off. | • Switch on your PC. |
Browse menu. | • The Philips Media Manager | • Start the Philips Media Manager |
| software is not running. | software. |
|
| • Connect the wireless network |
(Media servers is displayed) | • No wireless network adapter | adapter to your PC. |
| connected. | • Make sure your home network |
| • Network host (PC) or wireless | is operational before you try to |
| station base is switched off. | connect a networked computer |
|
| with your TV. |
|
| • Add your TV’s MAC address to |
| • Your wireless access point/ | the list of devices that may |
| router employs MAC filtering | connect to your wireless access |
| and prevents the TV from | point/ router. See the user |
| connecting to your network. | manual that came with your |
|
| wireless access point/router for |
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| instruction on how to do this. |
| • Your TV is not connected | • Select Media servers and press |
| properly to the network. | the OK key. Follow the |
|
| instructions on screen. |
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|
I can’t see the files on my PC. | • No files were added in the | • Check that files have been |
| Philips Media Manager. | added using the Philips Media |
|
| Manager. |
| • Media format not supported | • Go to www.philips.com/support |
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| to check for the latest |
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| information on supported |
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| formats. |
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|
No wireless connection or | • Wireless signal range, speed, and | Switch off wireless devices that |
intermittent | strength can be affected by | interfere with your wireless |
wireless connection. | interference from neighbouring | network connection. |
| wireless networks and devices. | Place the wireless access point |
| as high and centrally as possible | |
| televisions, radios, | to improve signal strength. |
| ovens, and cordless telephones, | Always try to reduce the |
| especially those with frequencies | number of wireless connections. |
| in the 2.4 GHz range, may also | You wiill in most cases not be |
| interfere with wireless | able to stream video if both PC |
| transmission. | and TV are connected wireless |
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| to the network. |
|
| Keep access point and Ehternet |
|
| bridge away from large metal |
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| objects. |
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|
New features as advertised on | • You are using an older software | Upgrade the TV software. See |
the Internet are not available. | version that does not have | your TV user manual.Also check |
| those features. | for the latest version of the |
|
| Philips Media Manager software |
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| (see www.philips.com/support). |
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