Philips 7800 manual Troubleshooting Guide, Problem Solution

16ENGLISH

Troubleshooting Guide

If you are unable to solve your problem by means of the troubleshooting guide below, in North America contact 1-800-682-7664 or contact us online at www.sonicare.com. Outside North America, contact the Philips Customer Care Center or contact us online at www.philips.com.

Problem	Solution
The Sonicare toothbrush does not work	Recharge your Sonicare for at least 24 hours.
	Verify your Sonicare is plugged into a live electrical outlet and not into
	an outlet controlled by a light switch.
	You may need to re-attach or replace the brush head.
I feel a tickling sensation when I use Sonicare.	You may experience a slight tickling/tingling sensation when using
	Sonicare for the first time. As you become accustomed to brushing
	with Sonicare, this sensation will diminish.
The brush head rattles when I use Sonicare.	Sonicare should produce a gentle hum during operation.Tightening the
	brush head nut can eliminate excessive rattling. If rattling does not stop,
	you may need to replace the brush head.

The brush head chatters against my teeth.

This can be avoided by keeping the brush head properly oriented, with the brush head placed on the gumline at an angle of 30 to 40 degrees.

Brushing seems less powerful.	The handle may need recharging.
	The Easy-start feature may be on and needs to be deactivated (see
	'Special features').
	In case of a series 7800, 7500 model: the Dual Speed Control button
	may have been set to Reduced speed.
	You may need to clean your brush head.
	You may need to replace your brush head.
Unpleasant odor	Clean the handle, brush head and charger thoroughly (see 'Caring for
	your Sonicare').
	Replace the brush head with a new one.
The LED blinks yellow. What does this mean?	The blinking yellow LED indicates that fewer than 3 brushings remain.
	Recharge your Sonicare for at least 24 hours.

The appliance has an extra 30 seconds of brushing time. What is this for?

This function provides additional time for brushing troublesome areas where plaque collects and gum disease starts. It is recommended you use the extra 30 seconds of brushing time to re-brush troublesome areas, massage your gums, or brush your tongue (see 'Special features').