16ENGLISH
Troubleshooting Guide
If you are unable to solve your problem by means of the troubleshooting guide below, in North America contact
Problem | Solution |
The Sonicare toothbrush does not work | Recharge your Sonicare for at least 24 hours. |
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| Verify your Sonicare is plugged into a live electrical outlet and not into |
| an outlet controlled by a light switch. |
| You may need to |
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I feel a tickling sensation when I use Sonicare. | You may experience a slight tickling/tingling sensation when using |
| Sonicare for the first time. As you become accustomed to brushing |
| with Sonicare, this sensation will diminish. |
The brush head rattles when I use Sonicare. | Sonicare should produce a gentle hum during operation.Tightening the |
| brush head nut can eliminate excessive rattling. If rattling does not stop, |
| you may need to replace the brush head. |
The brush head chatters against my teeth.
This can be avoided by keeping the brush head properly oriented, with the brush head placed on the gumline at an angle of 30 to 40 degrees.
Brushing seems less powerful. | The handle may need recharging. |
| The |
| 'Special features'). |
| In case of a series 7800, 7500 model: the Dual Speed Control button |
| may have been set to Reduced speed. |
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| You may need to clean your brush head. |
| You may need to replace your brush head. |
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Unpleasant odor | Clean the handle, brush head and charger thoroughly (see 'Caring for |
| your Sonicare'). |
| Replace the brush head with a new one. |
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The LED blinks yellow. What does this mean? | The blinking yellow LED indicates that fewer than 3 brushings remain. |
| Recharge your Sonicare for at least 24 hours. |
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The appliance has an extra 30 seconds of brushing time. What is this for?
This function provides additional time for brushing troublesome areas where plaque collects and gum disease starts. It is recommended you use the extra 30 seconds of brushing time to
