HP 4050 Troubleshooting Flowchart for Macintosh Users, Can you print from a software application?

Troubleshooting Flowchart for

Macintosh Users

1 Can you print from a software application? YES Go to step 2.

NO

Print a short document from a software application.

The Macintosh computer is not communicating with the printer.

Make sure the printer’s control panel displays READY (page 118).

Make sure the correct printer driver is selected in the left half of the Chooser. Then make sure that the desired printer name is selected (highlighted) on the right half of the Chooser. There will be an icon next to the printer name after the driver has been set up and configured with the PPD.

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.

Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 134). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser.

Make sure AppleTalk is active. (Select this in the Chooser or in the AppleTalk control panel, whichever is applicable for your OS version.)

Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).

	Auto Setup		The printer
	did not		driver icon
	automatically		does not
	set up the		appear in the
	printer.		Chooser.
	Set up the printer		Make sure the
manually by		Apple
selecting		LaserWriter 8
Configure.		Chooser
		extension
	Reinstall the	resides in the
printer software.		Extensions
(See the getting		folder.
started guide.)		LaserWriter 8
	Select an	available in
		English only.
alternate PPD
(page 126).		If it is not present
	The PPD might	anywhere on
		your system,
have been
		reinstall the HP
renamed. If so,
		printer software
select the
		or call HP
renamed PPD
		Customer Care.
(page 126).
A network queue
might be present.

124 Chapter 4: Problem Solving

EN