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HP 4050 manual Problem Solving

Models: 4050

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6Slowly pull any paper out of the duplexer.

7Turn the duplexer over and remove any paper.

8Insert the duplexer into the printer.

9Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 90).

EN

Chapter 4: Problem Solving 101

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HP 4050 manual Problem Solving

Contents

English Page User’s Guide Warranty Iii How to Use This Online User’s GuideNavigational Features in This Guide Features of Acrobat ReaderPaging Through a Document Magnifying the Page ViewClick on a thumbnail to move to the page it represents Browsing with ThumbnailsFinding Words Printing the documentSetting Up the Printer Where to Look for More InformationVii Using the PrinterObtaining Software Utilities Electronic Information for U.S HP Customer Care Service and SupportOnline Services World Wide WebFor Europe For Asia Pacific RegionFor Latin America HP Service Agreements HP Direct Ordering for Accessories or SuppliesHP Service Parts Information Compact Disc HP Service InformationOutside the U.S. and Canada 404 U.S. and Canada 800 North and Latin AmericaAsia/Pacific Europe, Middle East and AfricaCustomer Support Options Worldwide Xiii Xiv Support NumbersContents Printing Tasks Xvi ContentsTroubleshooting Flowchart Mopy Disk Error MessagesCorrecting Output Quality Problems Determining Printer ProblemsSpecifications Glossary Index Xx Contents Overview Printer BasicsPrinter Features and Benefits Printer Information ConfigurationsPrinter Parts front view, HP LaserJet 4050/4050 N printer Printer Parts and LocationsPrinter Parts rear view, HP LaserJet 4050/4050 N printer These is used in the HP LaserJet 4050 N and 4050 TN for Accessories and SuppliesAccessories and supplies To ensure optimum performanceUse the following accessories to optimize the printer Suggested AccessoriesOrdering Information Ordering InformationWeighing 20 lb. To order a sample Forms 16 MB C4137A Sdram DIMMs C4140A C4141AMale/female C2933A Serial Adapter Pin adapter C2809A Description or Use Part Number Control Panel Layout Control Panel LightsPrinter’s control panel consists of the following Control Panel Keys Using the Printer Online Help System To Change a Control Panel Setting Network administratorControl Panel Menus To Print a Control Panel Menu Map Printer Software On obtaining the most recent software Configuration of Windows-driven computers, the installationReadMe.wri file for more information ComputersPage Drivers Included with the Printer Printer DriversPrinter WindowsMacintosh Additional DriversCame with your printer Install administration software such as HP JetAdminSoftware for Windows Several printer drivers. For more information, seeChoose Properties Access the Windows Printer DriverPrinter Driver Help Choose the Right Printer Driver for Your NeedsHP Resource Manager HP FontSmartHP JetSend Communications Technology Networked Devices How the JetSend Communications Technology WorksHP LaserJet Utility Software for Macintosh ComputersApple LaserWriter 8 Driver PostScript Printer Description Files PPDsSoftware for Networks HP JetAdminTo configure the printer for your needs HP Web JetAdminPrinting Tasks Printing to the Top Output Bin Selecting the Output BinRear Output Bin Printing to the Rear Output BinLoading Tray On the next Loading Tray 2 4050/4050 NPage Loading Trays 2 and 3 4050 T/4050 TN Page Loading the Optional 500-Sheet Tray Page Printer with the Optional Duplexer Printing Both Sides of Paper Optional DuplexerGuidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of PaperLayout Options for Printing Both Sides of Paper When using Windows drivers, select Flip Pages Up to getLayout Options for Printing Both Sides of Paper Binding options designated with * abovePrinting Letterhead, Prepunched, or Preprinted Paper Printing Special PaperPaper Orientation for Tray Paper OrientationPrinting Envelopes Loading Envelopes in Tray Feeding Envelopes Automatically Optional Envelope Feeder Envelope SizesSee the documentation included with the envelope feeder for Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Tasks Printing Labels Printing LabelsDo not Printing Transparencies Printing TransparenciesHeavy Paper Printing Cards, Custom-Size,Setting Custom Paper Sizes Guidelines for Printing Custom-Size PaperDriver, or from the printer’s control panel Page Using Features in the Printer Driver Advanced Printing TasksPrinter Collation Saving Printer Setup Information Printer Driver FeaturesPrinting with a Watermark Different First Sample Layout Options 1-up, 2-up, and 4-up Printing Multiple Pages on One Sheet of PaperCustomizing Tray 1 Operation Tray 1 Mode=FirstTray 1 Mode=Cassette Automatically prints if paper is in the tray. If Tray Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Printer will print only from TrayPrinting by Type and Size of Paper Benefits of Printing by Type and Size of PaperTo print by type and size of paper, do the following Printer supports the following types of paper Supported Types of PaperJob Retention Features Quick Copying a JobPrinting Additional Copies of a Quick Copy Job Deleting a Stored Quick Copy Job Press Select to select the job. COPIES=1 appears Using Item, press Value until the desired job name appearsProofing and Holding a Job Printing the Remaining Copies of a Held JobDeleting a Held Job Printing a Private Job Specifying a Private JobReleasing a Private Job Deleting a Private Job Storing a Print Job Printing a Stored JobPress Select to select the job name. COPIES=1 appears Deleting a Stored Job Select the file to print Setting Up to Print with WindowsPrinting with the Optional HP Fast InfraRed Receiver Printing a JobAgain Interrupting and Resuming PrintingPrinter Maintenance Toner Cartridge Life Expectancy Managing the Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge StorageChecking the Toner Level Resetting the HP TonerGaugeContinue Printing When Toner Is Low Redistributing the Toner Page Location of the Transfer Roller-Do Not Touch Cleaning the PrinterCleaning the Printer Page Copier grade paper not bond or rough paper Using the Printer CleaningPrinter maintenance kit is a consumable and is not covered Performing Routine MaintenancePrinter Maintenance Such as INITIALIZING. Other messages require an action Such as Close TOP COVER. Many of these messages areMessage persists Paper jam message Clearing Paper JamsToner cartridge area. Go to Paper jams can occur at the following locationsOutput areas top and rear. Go to Top cover area. Go toClearing Jams from the Input Tray Areas Problem Solving Clearing Jams from the Optional Envelope Feeder Open and close the top cover to clear the paper jam message Clearing Jams from the Top Cover Area Replace the toner cartridge, and close the top cover Clearing Jams from the Toner Cartridge Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Problem Solving If paper jams occur frequently, try the following Solving Repeated Paper JamsUsing the Printer Online Help System Understanding Printer MessagesIf a message persists Printer Messages ENV Feeder Load InitializingNot Functional Spinning UPInput Device Install TonerInstall Tray Memory SettingsUnable to RAM Disk DeviceRAM Disk File Toner LOWUSE Type Feeder InstalledPrinter Error Tray YYTransmission TOOComplex Parallel I/OType Cycle Power toPaper Size ExpectedError Cycle Power Device FailureCheck Cables Nvram Full Check SettingsMopy Disk Error Messages Mopy Disk Error MessagesDelete all jobs stored for a user. ProblemMaximum number Directories has been reachedThrough the printer short-edge first Correcting Output Quality ProblemsProblem Examples below depict letter-size paper that has passedTroubleshooting Steps Determining Printer Problems Troubleshooting FlowchartDoes the control panel display READY? Started guide or the instructions that Can you print a configuration page?Printing Configuration Check that all trays are properlyCan you print from a software application? Print is garbled Or only a Portion Prints Does the job print as expected? on the followingGo to step Print job is not formatted correctly Does the job print as expected?Printer Pulls from Wrong tray Available Troubleshooting Flowchart for Macintosh UsersCan you print from a software application? LaserWriterPrint job is not sent to the desired printer Selecting an Alternate PPD Renaming the PrinterClick Select PPD Troubleshooting the Printer Hard Disk Troubleshooting the Printer Hard DiskInitialized PS Troubleshooting PS TroubleshootingTroubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver ProblemsProblem Solving HP JetDirect 10/100TX print server Communicating with an Optional HP JetDirect Print ServerPrint Server Operation Jumper P1 Jumper P2 Jumper P3 Menu Map Checking the Printer’s ConfigurationPrint out as well ConfigurationAccessories, such as memory DIMMs, paper trays, and printer LanguagesSample Configuration To print a PCL or PS font list PCL or PS Font ListService During and After the Warranty Period Warranty InformationGuidelines for Repacking the Printer Hewlett-Packard Limited Warranty Statement Service and Support HP toner cartridges are warranted to be free from defects This warranty supersedes all previous warranties 7/19/96Warranty covers any defects or malfunctions in a new This printerModel name Model number Serial number Service Information FormUnder warranty Purchase/received date Maintenance contract number Purchase order numberLicense Grant HP Software License TermsTransfer Worldwide Sales and Service Offices Finland FranceGermany Italy GreeceHungary IrelandSlovenia RomaniaRussian Federation SlovakiaUnited Kingdom SwitzerlandTurkey UkraineBrazil ArgentinaBelize BoliviaHonduras EcuadorEl Salvador GuatemalaAustralia BangladeshChina India IndonesiaKorea, Republic Philippines MalaysiaNew Zealand PakistanVietnam ThailandEgypt AlgeriaAngola BahrainLebanon IsraelJordan KuwaitZambia South AfricaTunisia United Arab EmiratesSpecifications Paper Specifications Specifications A-3 Supported Sizes and Weights of PaperTrays 2 Optional Dimensions Weight Capacity Sheet Tray Specifications A-5Optional Or perforations Guidelines for Using PaperSpecifications A-7 Problems with feeding Ragged edges Use good quality paperInks, such as those used in some types of thermography Do not use raised letterheadSecond Specifications A-9 Paper Weight Equivalence TableLabels TransparenciesLabel Construction Envelope Construction EnvelopesEnvelopes with Adhesive Strips or Flaps Envelopes with Double-Side-SeamsReturn Address 15 mm Delivery Address 51 mm 89 mm Card Stock and Heavy PaperEnvelope Margins Envelope StorageCard Stock Guidelines Card Stock ConstructionPrinter Specifications Physical DimensionsPrinter Weight without toner cartridge Volt 50-60 Hz Environmental SpecificationsElectrical Specifications Volt AmpsGeneral Specifications Specifications A-17Acoustic Emissions Per ISO Handshaking Serial Cable SpecificationsWire Data FormatControl hardware Specifications A-1925 to 9 Pin Adapter C2809A Hardware FlowPin outs for the computer end are typical pin numbers. Pins not shown are not used by the printerDB-9 Serial Cable Pin Outs C2932A DB-25 Serial Cable Pin Outs C2933AControl Panel Menus Quick Copy Jobs Menu Quick Copy Jobs MenuMenu is not displayed on the control panel Control Panel MenusPrivate/Stored Jobs Menu Control Panel Menus B-3Private/Stored Jobs Menu Information Menu Information MenuPaper Handling Menu Control Panel Menus B-5Paper Handling Menu Manual FEED=OFF Configure Fuser Mode MENU=NOTray 3 TYPE= Tray 4 TYPE=Control Panel Menus B-7 Print Quality Menu Print Quality MenuToner DENSITY=3 Create CleaningControl Panel Menus B-9 ECONOMODE=OFFENVELOPE= COM10 Printing MenuPrinting Menu PAPER=Control Panel Menus B-11 PCL Font Point PCL Symbol SET=PCL Font NUMBER= PCL Font PITCH=Wide A4=NO Print PS ERRORS= OFFControl Panel Menus B-13 COURIER=REGULAR RegularConfiguration Menu Configuration MenuPS MEMORY= Control Panel Menus B-15Resource SAVE= OFF PCL MEMORY=Auto CONTINUE= PROTECT= AutoInsufficient MEMORY, Press GO to Clearable JOBControl Panel Menus B-17 SPEED=NORMAL Slow TIMEOUT=OFF HourDAY Week Configure Small Paper NormalMenu Control Panel Menus B-19Menu FUNCTIONS=ON OFF Parallel High YESSPEED=YES Parallel ADVEIO Menu 4050 N/4050 TN Control Panel Menus B-21EIO Menu CFG ETALK=NO CFG TCP/IP=NOControl Panel Menus B-23 Resets MenuWhile Cancel Job clears only the current job Disk accessoryResets Menu Printer Memory and Expansion Page Printer Memory and Expansion C-3 Installing MemoryClose the Dimm access door and tighten the screw Checking Memory Installation Area should list the new printer languagePrinter Memory and Expansion C-5 Resource Saving Adjusting Memory SettingsBuffering To change the I/O Buffer settingFigure C-1 Installing EIO Cards or Mass Storage Devices Installing EIO Cards/Mass StoragePrinter Commands D-1 Printer CommandsPrinter Commands Understanding PCL 5e Printer Command SyntaxCombining Escape Sequences DOS Software Application Entry What Appears Entering Escape CharactersSelecting PCL 5e Fonts Common PCL 5e Printer Commands Common PCL 5e Printer CommandsFunction Command Options # Control Commands Printer Commands D-7?s#P FCC Regulations Regulatory InformationProtecting the Environment Environmental Product StewardshipRegulatory Information E-3 Regulatory Information Regulatory Information E-5 Material Safety Data SheetsBoise, Idaho 83714-1021, USA According to ISO/IEC Guide 22 and EN45014Hewlett-Packard Company Chinden BoulevardVcci Statement Japan Safety StatementsLaser Safety Statement Canadian DOC RegulationsVarning Laser Statement for FinlandLuokan 1 laserlaite Klass 1 Laser Apparat VaroitusAccessories for older printers and the newer EIO Adjustable trayMedia. All trays used in the printer are adjustable Back information such as what accessories arePrinter software help Software is already installedDriver Printer softwareNumerics IndexSee also DIMMs EIO cards Index Index PCL Index Index Index Page Copyright 1999 Hewlett-Packard Co