Malaysia, New Zealand, Pakistan, Philippines, Singapore | HP 4050

Taejeon

Samsung Hewlett-Packard Korea Ltd. 8/F Hyundai Bldg,

1298 Doonsan-dong, Seo-gu Taejeon

Phone Number: 82-42-480-2800

Fax: 82-42-480-2828

Malaysia

Kuala Lumpur

Hewlett-Packard Sales (Malaysia) Sdn Bhd

Ground Floor, Wisma Cyclecarri

288 Jalan Raja Laut

50350 Kuala Lumpur

Phone Number: 1-800-88-8848 Toll Free

Fax: (60/3) 298-9157

Penang

Hewlett-Packard Sales (Malaysia) Sdn Bhd

Bayan Lepas Free Trade Zone

11900 Bayan Lepas

Penang

Phone Number: (60/4) 642-3502

Fax: (60/4) 642-3511

New Zealand

Hewlett-Packard New Zealand Ltd. 186-190 Willis Street Wellington

Phone Number: 0800-738-378 (international 64-4-802-6800) Fax: (64-4) 802-6881

Pakistan

Islamabad

Mushko Electronics (Pvt) Ltd.

68-W Sama Plaza, Blue Area, G-7

Islamabad 44000

Pakistan

Phone Number: 92-51-828-459/810-950

Fax: 92-51-816-190

Telex: 54001 Muski Pk

Karachi

Mushko Electronics (Pvt) Ltd.

Oosman Chambers

Abdullah Haroon Road

Karachi 74400

Phone Number: 92-21-566-0490

Fax: 92-21-566-0801

Telex: 29094 MUSKO PK

Philippines

Hewlett-Packard Philippines Corporation 9th Floor, Rufino Pacific Tower

6784 Ayala Avenue Makati City 1229

Phone Number: (63-2) 894-1451

Fax: (63-2) 811-1080, 811-0635

Online Sales: (63-2) 893-9959

Singapore

Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road

Singapore 119960

Phone Number: 65 275 3888 Additional phone number(s): HP Direct: 1 800 292-8100 Application Support: 65-374-4242 Hardware Service Hotline: 65-375-8350 Fax: 65 274 7887

Sri Lanka

Precision Technical Services (PVT) Ltd.

No. 2, R.A. De Mel Mawatha

Colombo 00500

Phone Number: (941) 597-860

Fax: (941) 597-863

Taiwan

Chungli

Hewlett-Packard Taiwan Ltd.

No. 20 Kao-Shuang Road

Ping-Chen, 32404

Taoyuan Hsieh

Phone Number: (886/3) 492-9666

Fax: (886/3) 492-9669

Kaohsiung

Hewlett-Packard Taiwan Ltd. 12th Floor, 10 Syh-Wei 4th Road Kaohsiung

Phone Number: (886/7) 330-1199

Fax: (886/7) 330-8568

Taichung

Hewlett-Packard Taiwan Ltd.

10F, 540, Sec. 1

Wen-Hsin Road

Taichung

Phone Number: (886/4) 327-0153

Fax: (886/4) 326-5274

154 Chapter 5: Service and Support

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HP 4050 manual Malaysia, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan

Contents

English Page User’s Guide Warranty How to Use This Online User’s Guide Navigational Features in This GuideFeatures of Acrobat Reader Iii Magnifying the Page View Paging Through a Document Browsing with Thumbnails Finding WordsPrinting the document Click on a thumbnail to move to the page it represents Where to Look for More Information Setting Up the Printer Using the Printer Vii HP Customer Care Service and Support Online ServicesWorld Wide Web Obtaining Software Utilities Electronic Information for U.S For Latin America For EuropeFor Asia Pacific Region HP Direct Ordering for Accessories or Supplies HP Service Parts Information Compact DiscHP Service Information HP Service Agreements North and Latin America Asia/PacificEurope, Middle East and Africa Outside the U.S. and Canada 404 U.S. and Canada 800 Customer Support Options Worldwide Xiii Support Numbers Xiv Contents Xvi Contents Printing Tasks Mopy Disk Error Messages Correcting Output Quality ProblemsDetermining Printer Problems Troubleshooting Flowchart Specifications Glossary Index Xx Contents Printer Basics Overview Printer Features and Benefits Configurations Printer Information Printer Parts and Locations Printer Parts front view, HP LaserJet 4050/4050 N printer Printer Parts rear view, HP LaserJet 4050/4050 N printer Accessories and Supplies Accessories and suppliesTo ensure optimum performance These is used in the HP LaserJet 4050 N and 4050 TN for Suggested Accessories Use the following accessories to optimize the printer Weighing 20 lb. To order a sample Ordering InformationOrdering Information 16 MB C4137A Sdram DIMMs C4140A C4141A Forms Male/female C2933A Serial Adapter Pin adapter C2809A Description or Use Part Number Printer’s control panel consists of the following Control Panel LayoutControl Panel Lights Control Panel Keys Using the Printer Online Help System Control Panel Menus To Change a Control Panel SettingNetwork administrator To Print a Control Panel Menu Map Printer Software Configuration of Windows-driven computers, the installation ReadMe.wri file for more informationComputers On obtaining the most recent softwarePage Printer Drivers Drivers Included with the Printer Windows MacintoshAdditional Drivers Printer Install administration software such as HP JetAdmin Software for WindowsSeveral printer drivers. For more information, see Came with your printer Access the Windows Printer Driver Choose Properties Choose the Right Printer Driver for Your Needs Printer Driver Help HP FontSmart HP Resource Manager HP JetSend Communications Technology How the JetSend Communications Technology Works Networked Devices Software for Macintosh Computers Apple LaserWriter 8 DriverPostScript Printer Description Files PPDs HP LaserJet Utility HP JetAdmin Software for Networks HP Web JetAdmin To configure the printer for your needs Printing Tasks Selecting the Output Bin Printing to the Top Output Bin Printing to the Rear Output Bin Rear Output Bin Loading Tray Loading Tray 2 4050/4050 N On the nextPage Loading Trays 2 and 3 4050 T/4050 TN Page Loading the Optional 500-Sheet Tray Page Printing Both Sides of Paper Optional Duplexer Printer with the Optional Duplexer Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper When using Windows drivers, select Flip Pages Up to get Layout Options for Printing Both Sides of PaperBinding options designated with * above Layout Options for Printing Both Sides of Paper Printing Special Paper Printing Letterhead, Prepunched, or Preprinted Paper Paper Orientation Paper Orientation for Tray Printing Envelopes Loading Envelopes in Tray See the documentation included with the envelope feeder for Feeding Envelopes Automatically Optional Envelope FeederEnvelope Sizes Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Tasks Printing Labels Printing Labels Do not Printing Transparencies Printing Transparencies Printing Cards, Custom-Size, Heavy Paper Driver, or from the printer’s control panel Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Page Printer Collation Using Features in the Printer DriverAdvanced Printing Tasks Printing with a Watermark Saving Printer Setup InformationPrinter Driver Features Different First Printing Multiple Pages on One Sheet of Paper Sample Layout Options 1-up, 2-up, and 4-up Tray 1 Mode=Cassette Customizing Tray 1 OperationTray 1 Mode=First Feed can also be enabled from the Paper Handling Menu Manually Feeding Paper from TrayPrinter will print only from Tray Automatically prints if paper is in the tray. If Tray To print by type and size of paper, do the following Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper Supported Types of Paper Printer supports the following types of paper Printing Additional Copies of a Quick Copy Job Job Retention FeaturesQuick Copying a Job Deleting a Stored Quick Copy Job Using Item, press Value until the desired job name appears Proofing and Holding a JobPrinting the Remaining Copies of a Held Job Press Select to select the job. COPIES=1 appears Deleting a Held Job Releasing a Private Job Printing a Private JobSpecifying a Private Job Deleting a Private Job Press Select to select the job name. COPIES=1 appears Storing a Print JobPrinting a Stored Job Deleting a Stored Job Setting Up to Print with Windows Printing with the Optional HP Fast InfraRed ReceiverPrinting a Job Select the file to print Interrupting and Resuming Printing Again Printer Maintenance Managing the Toner Cartridge HP Policy on Non-HP Toner CartridgesToner Cartridge Storage Toner Cartridge Life Expectancy Resetting the HP TonerGauge Checking the Toner Level Continue Printing When Toner Is Low Redistributing the Toner Page Cleaning the Printer Location of the Transfer Roller-Do Not Touch Cleaning the Printer Page Using the Printer Cleaning Copier grade paper not bond or rough paper Performing Routine Maintenance Printer maintenance kit is a consumable and is not covered Printer Maintenance Message persists Such as INITIALIZING. Other messages require an actionSuch as Close TOP COVER. Many of these messages are Clearing Paper Jams Paper jam message Paper jams can occur at the following locations Output areas top and rear. Go toTop cover area. Go to Toner cartridge area. Go to Clearing Jams from the Input Tray Areas Problem Solving Clearing Jams from the Optional Envelope Feeder Open and close the top cover to clear the paper jam message Clearing Jams from the Top Cover Area Replace the toner cartridge, and close the top cover Clearing Jams from the Toner Cartridge Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Problem Solving Solving Repeated Paper Jams If paper jams occur frequently, try the following If a message persists Using the Printer Online Help SystemUnderstanding Printer Messages Printer Messages Initializing Not FunctionalSpinning UP ENV Feeder Load Install Toner Install TrayMemory Settings Input Device RAM Disk Device RAM Disk FileToner LOW Unable to Feeder Installed Printer ErrorTray YY USE Type TOO ComplexParallel I/O Transmission Cycle Power to Paper SizeExpected Type Error Check Cables Cycle PowerDevice Failure Check Settings Nvram Full Mopy Disk Error Messages Mopy Disk Error Messages Problem Maximum numberDirectories has been reached Delete all jobs stored for a user. Correcting Output Quality Problems ProblemExamples below depict letter-size paper that has passed Through the printer short-edge first Troubleshooting Steps Does the control panel display READY? Determining Printer ProblemsTroubleshooting Flowchart Can you print a configuration page? Printing ConfigurationCheck that all trays are properly Started guide or the instructions that Can you print from a software application? Does the job print as expected? on the following Print is garbled Or only a Portion Prints Does the job print as expected? Go to step Print job is not formatted correctly Printer Pulls from Wrong tray Troubleshooting Flowchart for Macintosh Users Can you print from a software application?LaserWriter Available Print job is not sent to the desired printer Click Select PPD Selecting an Alternate PPDRenaming the Printer Initialized Troubleshooting the Printer Hard DiskTroubleshooting the Printer Hard Disk PS Troubleshooting PS Troubleshooting Troubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver Problems Problem Solving Communicating with an Optional HP JetDirect Print Server HP JetDirect 10/100TX print server Print Server Operation Jumper P1 Jumper P2 Jumper P3 Checking the Printer’s Configuration Menu Map Configuration Accessories, such as memory DIMMs, paper trays, and printerLanguages Print out as well Sample Configuration PCL or PS Font List To print a PCL or PS font list Warranty Information Service During and After the Warranty Period Guidelines for Repacking the Printer Hewlett-Packard Limited Warranty Statement Service and Support This warranty supersedes all previous warranties 7/19/96 Warranty covers any defects or malfunctions in a newThis printer HP toner cartridges are warranted to be free from defects Service Information Form Under warranty Purchase/received dateMaintenance contract number Purchase order number Model name Model number Serial number HP Software License Terms License Grant Transfer Worldwide Sales and Service Offices Germany FinlandFrance Greece HungaryIreland Italy Romania Russian FederationSlovakia Slovenia Switzerland TurkeyUkraine United Kingdom Argentina BelizeBolivia Brazil Ecuador El SalvadorGuatemala Honduras China AustraliaBangladesh Korea, Republic IndiaIndonesia Malaysia New ZealandPakistan Philippines Thailand Vietnam Algeria AngolaBahrain Egypt Israel JordanKuwait Lebanon South Africa TunisiaUnited Arab Emirates Zambia Specifications Paper Specifications Supported Sizes and Weights of Paper Specifications A-3 Trays 2 Specifications A-5 Optional Dimensions Weight Capacity Sheet Tray Optional Guidelines for Using Paper Specifications A-7Problems with feeding Ragged edges Use good quality paper Or perforations Second Inks, such as those used in some types of thermographyDo not use raised letterhead Paper Weight Equivalence Table Specifications A-9 Label Construction LabelsTransparencies Envelopes Envelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or Flaps Card Stock and Heavy Paper Envelope MarginsEnvelope Storage Return Address 15 mm Delivery Address 51 mm 89 mm Card Stock Construction Card Stock Guidelines Printer Weight without toner cartridge Printer SpecificationsPhysical Dimensions Environmental Specifications Electrical SpecificationsVolt Amps Volt 50-60 Hz Acoustic Emissions Per ISO General SpecificationsSpecifications A-17 Serial Cable Specifications WireData Format Handshaking Specifications A-19 25 to 9 Pin Adapter C2809AHardware Flow Control hardware Pins not shown are not used by the printer DB-9 Serial Cable Pin Outs C2932ADB-25 Serial Cable Pin Outs C2933A Pin outs for the computer end are typical pin numbers. Control Panel Menus Quick Copy Jobs Menu Menu is not displayed on the control panelControl Panel Menus Quick Copy Jobs Menu Private/Stored Jobs Menu Private/Stored Jobs MenuControl Panel Menus B-3 Information Menu Information Menu Paper Handling Menu Paper Handling MenuControl Panel Menus B-5 Configure Fuser Mode MENU=NO Tray 3 TYPE=Tray 4 TYPE= Manual FEED=OFF Control Panel Menus B-7 Print Quality Menu Print Quality Menu Create Cleaning Control Panel Menus B-9ECONOMODE=OFF Toner DENSITY=3 Printing Menu Printing MenuPAPER= ENVELOPE= COM10 Control Panel Menus B-11 PCL Symbol SET= PCL Font NUMBER=PCL Font PITCH= PCL Font Point Print PS ERRORS= OFF Control Panel Menus B-13COURIER=REGULAR Regular Wide A4=NO Configuration Menu Configuration Menu Control Panel Menus B-15 Resource SAVE= OFFPCL MEMORY= PS MEMORY= PROTECT= Auto Insufficient MEMORY, Press GO toClearable JOB Auto CONTINUE= Control Panel Menus B-17 TIMEOUT=OFF Hour DAY Week ConfigureSmall Paper Normal SPEED=NORMAL Slow Menu MenuControl Panel Menus B-19 Parallel High YES SPEED=YESParallel ADV FUNCTIONS=ON OFF EIO Menu EIO Menu 4050 N/4050 TNControl Panel Menus B-21 CFG TCP/IP=NO CFG ETALK=NO Resets Menu While Cancel Job clears only the current jobDisk accessory Control Panel Menus B-23 Resets Menu Printer Memory and Expansion Page Installing Memory Printer Memory and Expansion C-3 Close the Dimm access door and tighten the screw Printer Memory and Expansion C-5 Checking Memory InstallationArea should list the new printer language Adjusting Memory Settings Resource Saving To change the I/O Buffer setting Buffering Installing EIO Cards/Mass Storage Figure C-1 Installing EIO Cards or Mass Storage Devices Printer Commands Printer Commands D-1 Understanding PCL 5e Printer Command Syntax Printer Commands Combining Escape Sequences Entering Escape Characters DOS Software Application Entry What Appears Selecting PCL 5e Fonts Common PCL 5e Printer Commands Common PCL 5e Printer Commands Printer Commands D-7 Function Command Options # Control Commands ?s#P Regulatory Information FCC Regulations Environmental Product Stewardship Protecting the Environment Regulatory Information E-3 Regulatory Information Material Safety Data Sheets Regulatory Information E-5 According to ISO/IEC Guide 22 and EN45014 Hewlett-Packard CompanyChinden Boulevard Boise, Idaho 83714-1021, USA Safety Statements Laser Safety StatementCanadian DOC Regulations Vcci Statement Japan Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatVaroitus Varning Adjustable tray Media. All trays used in the printer are adjustableBack information such as what accessories are Accessories for older printers and the newer EIO Software is already installed DriverPrinter software Printer software help Index Numerics See also DIMMs EIO cards Index Index PCL Index Index Index Page Copyright 1999 Hewlett-Packard Co