Understanding Printer Messages, If a message persists | HP 4050

Note

Note

Understanding Printer Messages

The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

•If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.

•If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the HP Customer Care Service and Support pages at the front of this user’s guide.)

Not all messages are described in this user’s guide (many are self-explanatory).

Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer’s control panel (page B-16).

Using the Printer Online Help System

This printer features an online help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions on accessing he online help system.

Whenever a [?] appears in an error message, or the message alternates with FOR HELP PRESS THE ? KEY, press the [Item] key to navigate through a sequence of instructions.

To exit the online help system, press [Go].

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Chapter 4: Problem Solving 103

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HP 4050 manual Understanding Printer Messages, Using the Printer Online Help System, If a message persists

Contents

English Page User’s Guide Warranty Navigational Features in This Guide How to Use This Online User’s GuideFeatures of Acrobat Reader Iii Paging Through a Document Magnifying the Page View Finding Words Browsing with ThumbnailsPrinting the document Click on a thumbnail to move to the page it represents Setting Up the Printer Where to Look for More Information Vii Using the Printer Online Services HP Customer Care Service and SupportWorld Wide Web Obtaining Software Utilities Electronic Information for U.S For Latin America For EuropeFor Asia Pacific Region HP Service Parts Information Compact Disc HP Direct Ordering for Accessories or SuppliesHP Service Information HP Service Agreements Asia/Pacific North and Latin AmericaEurope, Middle East and Africa Outside the U.S. and Canada 404 U.S. and Canada 800 Customer Support Options Worldwide Xiii Xiv Support Numbers Contents Printing Tasks Xvi Contents Correcting Output Quality Problems Mopy Disk Error MessagesDetermining Printer Problems Troubleshooting Flowchart Specifications Glossary Index Xx Contents Overview Printer Basics Printer Features and Benefits Printer Information Configurations Printer Parts front view, HP LaserJet 4050/4050 N printer Printer Parts and Locations Printer Parts rear view, HP LaserJet 4050/4050 N printer Accessories and supplies Accessories and SuppliesTo ensure optimum performance These is used in the HP LaserJet 4050 N and 4050 TN for Use the following accessories to optimize the printer Suggested Accessories Weighing 20 lb. To order a sample Ordering InformationOrdering Information Forms 16 MB C4137A Sdram DIMMs C4140A C4141A Male/female C2933A Serial Adapter Pin adapter C2809A Description or Use Part Number Printer’s control panel consists of the following Control Panel LayoutControl Panel Lights Control Panel Keys Using the Printer Online Help System Control Panel Menus To Change a Control Panel SettingNetwork administrator To Print a Control Panel Menu Map Printer Software ReadMe.wri file for more information Configuration of Windows-driven computers, the installationComputers On obtaining the most recent softwarePage Drivers Included with the Printer Printer Drivers Macintosh WindowsAdditional Drivers Printer Software for Windows Install administration software such as HP JetAdminSeveral printer drivers. For more information, see Came with your printer Choose Properties Access the Windows Printer Driver Printer Driver Help Choose the Right Printer Driver for Your Needs HP Resource Manager HP FontSmart HP JetSend Communications Technology Networked Devices How the JetSend Communications Technology Works Apple LaserWriter 8 Driver Software for Macintosh ComputersPostScript Printer Description Files PPDs HP LaserJet Utility Software for Networks HP JetAdmin To configure the printer for your needs HP Web JetAdmin Printing Tasks Printing to the Top Output Bin Selecting the Output Bin Rear Output Bin Printing to the Rear Output Bin Loading Tray On the next Loading Tray 2 4050/4050 NPage Loading Trays 2 and 3 4050 T/4050 TN Page Loading the Optional 500-Sheet Tray Page Printer with the Optional Duplexer Printing Both Sides of Paper Optional Duplexer Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper When using Windows drivers, select Flip Pages Up to getBinding options designated with * above Layout Options for Printing Both Sides of Paper Printing Letterhead, Prepunched, or Preprinted Paper Printing Special Paper Paper Orientation for Tray Paper Orientation Printing Envelopes Loading Envelopes in Tray See the documentation included with the envelope feeder for Feeding Envelopes Automatically Optional Envelope FeederEnvelope Sizes Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Tasks Printing Labels Printing Labels Do not Printing Transparencies Printing Transparencies Heavy Paper Printing Cards, Custom-Size, Driver, or from the printer’s control panel Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Page Printer Collation Using Features in the Printer DriverAdvanced Printing Tasks Printing with a Watermark Saving Printer Setup InformationPrinter Driver Features Different First Sample Layout Options 1-up, 2-up, and 4-up Printing Multiple Pages on One Sheet of Paper Tray 1 Mode=Cassette Customizing Tray 1 OperationTray 1 Mode=First Manually Feeding Paper from Tray Feed can also be enabled from the Paper Handling MenuPrinter will print only from Tray Automatically prints if paper is in the tray. If Tray To print by type and size of paper, do the following Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper Printer supports the following types of paper Supported Types of Paper Printing Additional Copies of a Quick Copy Job Job Retention FeaturesQuick Copying a Job Deleting a Stored Quick Copy Job Proofing and Holding a Job Using Item, press Value until the desired job name appearsPrinting the Remaining Copies of a Held Job Press Select to select the job. COPIES=1 appears Deleting a Held Job Releasing a Private Job Printing a Private JobSpecifying a Private Job Deleting a Private Job Press Select to select the job name. COPIES=1 appears Storing a Print JobPrinting a Stored Job Deleting a Stored Job Printing with the Optional HP Fast InfraRed Receiver Setting Up to Print with WindowsPrinting a Job Select the file to print Again Interrupting and Resuming Printing Printer Maintenance HP Policy on Non-HP Toner Cartridges Managing the Toner CartridgeToner Cartridge Storage Toner Cartridge Life Expectancy Checking the Toner Level Resetting the HP TonerGauge Continue Printing When Toner Is Low Redistributing the Toner Page Location of the Transfer Roller-Do Not Touch Cleaning the Printer Cleaning the Printer Page Copier grade paper not bond or rough paper Using the Printer Cleaning Printer maintenance kit is a consumable and is not covered Performing Routine Maintenance Printer Maintenance Message persists Such as INITIALIZING. Other messages require an actionSuch as Close TOP COVER. Many of these messages are Paper jam message Clearing Paper Jams Output areas top and rear. Go to Paper jams can occur at the following locationsTop cover area. Go to Toner cartridge area. Go to Clearing Jams from the Input Tray Areas Problem Solving Clearing Jams from the Optional Envelope Feeder Open and close the top cover to clear the paper jam message Clearing Jams from the Top Cover Area Replace the toner cartridge, and close the top cover Clearing Jams from the Toner Cartridge Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Problem Solving If paper jams occur frequently, try the following Solving Repeated Paper Jams If a message persists Using the Printer Online Help SystemUnderstanding Printer Messages Printer Messages Not Functional InitializingSpinning UP ENV Feeder Load Install Tray Install TonerMemory Settings Input Device RAM Disk File RAM Disk DeviceToner LOW Unable to Printer Error Feeder InstalledTray YY USE Type Complex TOOParallel I/O Transmission Paper Size Cycle Power toExpected Type Error Check Cables Cycle PowerDevice Failure Nvram Full Check Settings Mopy Disk Error Messages Mopy Disk Error Messages Maximum number ProblemDirectories has been reached Delete all jobs stored for a user. Problem Correcting Output Quality ProblemsExamples below depict letter-size paper that has passed Through the printer short-edge first Troubleshooting Steps Does the control panel display READY? Determining Printer ProblemsTroubleshooting Flowchart Printing Configuration Can you print a configuration page?Check that all trays are properly Started guide or the instructions that Can you print from a software application? Print is garbled Or only a Portion Prints Does the job print as expected? on the following Go to step Print job is not formatted correctly Does the job print as expected? Printer Pulls from Wrong tray Can you print from a software application? Troubleshooting Flowchart for Macintosh UsersLaserWriter Available Print job is not sent to the desired printer Click Select PPD Selecting an Alternate PPDRenaming the Printer Initialized Troubleshooting the Printer Hard DiskTroubleshooting the Printer Hard Disk PS Troubleshooting PS Troubleshooting Troubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver Problems Problem Solving HP JetDirect 10/100TX print server Communicating with an Optional HP JetDirect Print Server Print Server Operation Jumper P1 Jumper P2 Jumper P3 Menu Map Checking the Printer’s Configuration Accessories, such as memory DIMMs, paper trays, and printer ConfigurationLanguages Print out as well Sample Configuration To print a PCL or PS font list PCL or PS Font List Service During and After the Warranty Period Warranty Information Guidelines for Repacking the Printer Hewlett-Packard Limited Warranty Statement Service and Support Warranty covers any defects or malfunctions in a new This warranty supersedes all previous warranties 7/19/96This printer HP toner cartridges are warranted to be free from defects Under warranty Purchase/received date Service Information FormMaintenance contract number Purchase order number Model name Model number Serial number License Grant HP Software License Terms Transfer Worldwide Sales and Service Offices Germany FinlandFrance Hungary GreeceIreland Italy Russian Federation RomaniaSlovakia Slovenia Turkey SwitzerlandUkraine United Kingdom Belize ArgentinaBolivia Brazil El Salvador EcuadorGuatemala Honduras China AustraliaBangladesh Korea, Republic IndiaIndonesia New Zealand MalaysiaPakistan Philippines Vietnam Thailand Angola AlgeriaBahrain Egypt Jordan IsraelKuwait Lebanon Tunisia South AfricaUnited Arab Emirates Zambia Specifications Paper Specifications Specifications A-3 Supported Sizes and Weights of Paper Trays 2 Optional Dimensions Weight Capacity Sheet Tray Specifications A-5 Optional Specifications A-7 Guidelines for Using PaperProblems with feeding Ragged edges Use good quality paper Or perforations Second Inks, such as those used in some types of thermographyDo not use raised letterhead Specifications A-9 Paper Weight Equivalence Table Label Construction LabelsTransparencies Envelope Construction Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double-Side-Seams Envelope Margins Card Stock and Heavy PaperEnvelope Storage Return Address 15 mm Delivery Address 51 mm 89 mm Card Stock Guidelines Card Stock Construction Printer Weight without toner cartridge Printer SpecificationsPhysical Dimensions Electrical Specifications Environmental SpecificationsVolt Amps Volt 50-60 Hz Acoustic Emissions Per ISO General SpecificationsSpecifications A-17 Wire Serial Cable SpecificationsData Format Handshaking 25 to 9 Pin Adapter C2809A Specifications A-19Hardware Flow Control hardware DB-9 Serial Cable Pin Outs C2932A Pins not shown are not used by the printerDB-25 Serial Cable Pin Outs C2933A Pin outs for the computer end are typical pin numbers. Control Panel Menus Menu is not displayed on the control panel Quick Copy Jobs MenuControl Panel Menus Quick Copy Jobs Menu Private/Stored Jobs Menu Private/Stored Jobs MenuControl Panel Menus B-3 Information Menu Information Menu Paper Handling Menu Paper Handling MenuControl Panel Menus B-5 Tray 3 TYPE= Configure Fuser Mode MENU=NOTray 4 TYPE= Manual FEED=OFF Control Panel Menus B-7 Print Quality Menu Print Quality Menu Control Panel Menus B-9 Create CleaningECONOMODE=OFF Toner DENSITY=3 Printing Menu Printing MenuPAPER= ENVELOPE= COM10 Control Panel Menus B-11 PCL Font NUMBER= PCL Symbol SET=PCL Font PITCH= PCL Font Point Control Panel Menus B-13 Print PS ERRORS= OFFCOURIER=REGULAR Regular Wide A4=NO Configuration Menu Configuration Menu Resource SAVE= OFF Control Panel Menus B-15PCL MEMORY= PS MEMORY= Insufficient MEMORY, Press GO to PROTECT= AutoClearable JOB Auto CONTINUE= Control Panel Menus B-17 DAY Week Configure TIMEOUT=OFF HourSmall Paper Normal SPEED=NORMAL Slow Menu MenuControl Panel Menus B-19 SPEED=YES Parallel High YESParallel ADV FUNCTIONS=ON OFF EIO Menu EIO Menu 4050 N/4050 TNControl Panel Menus B-21 CFG ETALK=NO CFG TCP/IP=NO While Cancel Job clears only the current job Resets MenuDisk accessory Control Panel Menus B-23 Resets Menu Printer Memory and Expansion Page Printer Memory and Expansion C-3 Installing Memory Close the Dimm access door and tighten the screw Printer Memory and Expansion C-5 Checking Memory InstallationArea should list the new printer language Resource Saving Adjusting Memory Settings Buffering To change the I/O Buffer setting Figure C-1 Installing EIO Cards or Mass Storage Devices Installing EIO Cards/Mass Storage Printer Commands D-1 Printer Commands Printer Commands Understanding PCL 5e Printer Command Syntax Combining Escape Sequences DOS Software Application Entry What Appears Entering Escape Characters Selecting PCL 5e Fonts Common PCL 5e Printer Commands Common PCL 5e Printer Commands Function Command Options # Control Commands Printer Commands D-7 ?s#P FCC Regulations Regulatory Information Protecting the Environment Environmental Product Stewardship Regulatory Information E-3 Regulatory Information Regulatory Information E-5 Material Safety Data Sheets Hewlett-Packard Company According to ISO/IEC Guide 22 and EN45014Chinden Boulevard Boise, Idaho 83714-1021, USA Laser Safety Statement Safety StatementsCanadian DOC Regulations Vcci Statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Laser Statement for FinlandVaroitus Varning Media. All trays used in the printer are adjustable Adjustable trayBack information such as what accessories are Accessories for older printers and the newer EIO Driver Software is already installedPrinter software Printer software help Numerics Index See also DIMMs EIO cards Index Index PCL Index Index Index Page Copyright 1999 Hewlett-Packard Co