4

Problem Solving

Overview

Clear paper jams:

This chapter will help you to troubleshoot and solve printer problems.

Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.

Understand

Many different messages can appear on the printer’s control

printer

panel display. Some messages tell the printer’s current status,

messages:

such as INITIALIZING. Other messages require an action,

 

such as CLOSE TOP COVER. Many of these messages are

 

self-explanatory. However, some messages indicate a problem

 

with the printer, or require further action or description. This

 

section lists these types of messages, and tells what to do if a

 

message persists.

Correct output quality problems:

Determine printer problems:

Check printer configuration:

The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions.

From the printer, you can print information pages, which give details about the printer and its configuration.

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Chapter 4: Problem Solving 89

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HP 4050 manual Such as INITIALIZING. Other messages require an action, Such as Close TOP COVER. Many of these messages are