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HP LaserJet 4050 Determining Printer Problems, Troubleshooting Flowchart, Note, 1 Does the control panel display READY

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Determining Printer ProblemsTroubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Customer Care Service and Support pages at the front of this user’s guide.)

Note

Macintosh users: For more troubleshooting information, see

YES

1 Does the control panel display READY?

Go to step 2.

NO

The display is

The display is

The display is

The display

A message

blank and the

blank but the

shows garbled

other than

in the wrong

printer’s fan is

printer’s fan is

language.

or unfamiliar

READY is

off.

on.

characters.

displayed.

Check the power

Press any control

Turn the printer

Make sure the

Go to page 103.

cord connections

panel key to see if

off. Hold down

desired language

and the power

the printer

[Select] while

is selected from

switch.

responds. Turn

turning the printer

the control panel.

the printer off,

on. Press

Plug the printer

and then turn the

[-Value+] to scroll

Turn the printer

into a different

printer on. If this

through the

off, and then turn

outlet.

does not work,

available

the printer on.

contact an

languages. Press

Check that the

HP-authorized

[Select] to save

power supplied to

service or

the desired

the printer is

support provider.

language as the

steady, and

(See the HP

new default.

meets printer

Support pages at

Press [Go] to

specifications

the front of this

return to READY.

user’s guide.)

118 Chapter 4: Problem Solving

EN

Contents

Page Page Page Hewlett-PackardCompany 11311 Chinden Boulevard Boise, Idaho 83714 USA Finding Information in PDF Documents Viewing PDF Documents Magnifying the Page View Paging Through a Document Browsing with Thumbnails Finding Words Printing the document Where to Look for More Information Setting Up the Printer Getting Started Guide HP JetDirect Print Server Software Installation Guide Using the Printer Online User’s Guide Quick Reference Guide Online Help HP Fast InfraRed Receiver World Wide Web Obtaining Software Utilities and Electronic Information for U.S.: For Canada: For Europe: For Asia Pacific Region: For Latin America: HP Direct Ordering for Accessories or Supplies: HP Direct Ordering for Genuine HP Parts: HP Service Parts Information Compact Disc: HP Support Assistant Compact Disc: HP Service Information: North and Latin America Asia/Pacific Europe, Middle East and Africa Customer Support Options Worldwide HP Customer Care tand Product Repair Assistance for the U.S. and Canada European HP Customer Care Center Language and In-countryOptions Available Support Numbers Contents 1 Printer Basics 2 Printing Tasks 3 Printer Maintenance 4 Problem Solving 5 Service and Support A Specifications B Control Panel Menus C Printer Memory and Expansion D Printer Commands E Regulatory Information Glossary Index Page Printer Basics Printer Features and Benefits Speed and Throughput Instant-onfuser prints the first page in 15 seconds Prints letter-sizepaper 17 pages per minute (ppm) or A4-sizepaper 16 ppm “RIP ONCE” capability with 16 MB or hard disk option HP LaserJet HP LaserJet 4050 N HP LaserJet 4050 T HP LaserJet 4050 TN Printer Parts and Locations Figure 1 Printer Parts (front view, HP LaserJet 4050/4050 N printer) Figure 1 Printer Parts 4 Chapter 1: Printer Basics Page Accessories and Supplies You can increase the capabilities of the printer with optional accessories and supplies to ensure optimum performance of these is used in the HP LaserJet 4050 N and 4050 TN for the Suggested Accessories Ordering Information Ordering Information 8 Chapter 1: Printer Basics Ordering Information (Continued) 10 Chapter 1: Printer Basics Page Control Panel Layout The printer’s control panel consists of the following: Ready Menu Data Control Panel Keys x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE TRAY Using the Printer Online Help System To Change a Control Panel Setting: To Print a Control Panel Menu Map: Printer Software Check the ReadMe.txt file provided on the compact disc for late-breakinginformation Figure 5 Printer Software The online user’s guide and a copy of Adobe Acrobat Reader the ReadMe.wri file for more information Load all other applicable software on the server and all client computers configuration of Windows-drivencomputers, the installation have access to the Internet, see the HP Customer Care Service Novell NetWare 3.x or AppleTalk (LocalTalk or EtherTalk) Drivers Included with the Printer Additional Drivers Software for Windows Use the Typical Install or Custom Install option (if you are a network administrator) to install the HP software. (This includes several printer drivers. For more information, see page 20.) Network Administrators Access the Windows Printer Driver Choose the Right Printer Driver for Your Needs Printer Driver Help HP FontSmart HP Resource Manager HP JetSend Communications Technology How the JetSend Communications Technology Works Apple LaserWriter 8 Driver PostScript Printer Description Files (PPDs) HP LaserJet Utility HP JetAdmin HP Web JetAdmin Printing Tasks Selecting the Output Bin Printing to the Top Output Bin Printing to the Rear Output Bin envelopes labels small custom-sizepaper postcards Loading Tray To avoid paper jams, do not load trays while the printer is printing 100 sheets of paper, 10 envelopes, or 1 Open Tray 2 Pull out the tray extension Loading Tray 2 (4050/4050 N) Continued on the next page Page Loading Trays 2 and 3 (4050 T/4050 TN) Page Loading the Optional 500-SheetTray page A-5 4 Load paper into the tray Page Printing Both Sides of Paper (Optional Duplexer) Figure 8 Printer with the Optional Duplexer Caution Guidelines for Printing Both Sides of Paper WARNING DUPLEX=ON 42 Chapter 2: Printing Tasks Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Printing Special Paper Printing Letterhead, Prepunched, or Preprinted Paper Paper Orientation Printing Envelopes Set margins at least 0.6 inch (15 mm) from the edge of the envelope If you have problems printing envelopes, try opening the rear output bin Loading Envelopes in Tray Feeding Envelopes Automatically (Optional Envelope Feeder) Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder 5Lower the envelope weight onto the envelopes 52 Chapter 2: Printing Tasks Printing Labels Do: Do not: Caution Failure to follow these instructions can damage the printer Do not load the trays to capacity because labels are heavier than paper Do not print on both sides of labels 54 Chapter 2: Printing Tasks Printing Transparencies Load transparencies face up in Tray 1 with the top toward the printer Figure 15 Printing Transparencies Printing Cards, Custom-Size,and Heavy Paper Custom-sizepaper can be printed from Tray 1 or the optional 500-sheettray. For paper specifications, see page A-2 the printer’s control panel Guidelines for Printing Custom-SizePaper Setting Custom Paper Sizes Page Printer Collation RIP ONCE Saving Printer Setup Information Printer Driver Features Printing with a Watermark Different First Page Printing Multiple Pages on One Sheet of Paper Tray 1 Mode=First Tray 1 Mode=Cassette Manually Feeding Paper from Tray Benefits of Printing by Type and Size of Paper Supported Types of Paper Job Retention Features Quick Copying a Job QUICK COPY JOBS Printing Additional Copies of a Quick Copy Job 1Press [Menu] repeatedly until QUICK COPY JOBS MENU appears Deleting a Stored Quick Copy Job [- Value] 5Press [Select] to delete the job 68 Chapter 2: Printing Tasks Proofing and Holding a Job Printing the Remaining Copies of a Held Job Press [Item] until the desired user name appears using [Item], press [Value] until the desired job name appears Press [Select] to select the job. COPIES=1 appears Deleting a Held Job 70 Chapter 2: Printing Tasks Printing a Private Job Specifying a Private Job Releasing a Private Job Deleting a Private Job 1Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU appears 3Press [Select] to select the job. PIN:0000 appears 5Press [- Value] until DELETE appears 6Press [Select] to delete the job Storing a Print Job Printing a Stored Job Deleting a Stored Job Jobs stored on the printer’s hard disk can be deleted from the control panel Press [- Value] until DELETE appears Press [Select] to delete the job 74 Chapter 2: Printing Tasks Printing with the Optional HP Fast InfraRed Receiver Setting Up to Print with Windows Before launching the InfraRed Driver, complete the following steps: Printers Interrupting and Resuming Printing 76 Chapter 2: Printing Tasks Printer Maintenance Managing the Toner Cartridge HP Policy on Non-HPToner Cartridges Toner Cartridge Storage Toner Cartridge Life Expectancy 78 Chapter 3: Printer Maintenance Checking the Toner Level NEW TONER CARTRIDGE=NO Resetting the HP TonerGauge 1Press [- Value +] until YES appears 2Press [Select] to save the selection Continue Printing When Toner Is Low Redistributing the Toner 4Reinsert the toner cartridge into the printer and close the top cover If the message NEW TONER CARTRIDGE If the message 82 Chapter 3: Printer Maintenance Cleaning the Printer Clean the outside of the printer with a slightly water-dampenedcloth Clean the inside with a dry, lint-freecloth Caution Do not use ammonia-basedcleaners on or around the printer Figure 18 Location of the Transfer Roller—DoNot Touch Cleaning the Printer Page Using the Printer Cleaning Page Performing Routine Maintenance Page Problem Solving Clearing Paper Jams a paper jam message 90 Chapter 4: Problem Solving Page Clearing Jams from the Input Tray Areas 92 Chapter 4: Problem Solving 4Open and close the top cover to clear the paper jam message Clearing Jams from the Optional Envelope Feeder 5Open and close the top cover to clear the paper jam message Clearing Jams from the Top Cover Area 4Replace the toner cartridge, and close the top cover Clearing Jams from the Toner Cartridge Area 2 Open Tray Replace the entrance cover and toner cartridge. Close Tray 1 and the top cover 98 Chapter 4: Problem Solving Clearing Jams from the Output Areas 1 Open the rear output bin Clearing Jams from the Optional Duplexer 1 Open the duplexer’s rear door 2 Slowly pull any paper out of the duplexer 3 Open and close the top cover to clear the paper jam message 100 Chapter 4: Problem Solving 6Slowly pull any paper out of the duplexer 7Turn the duplexer over and remove any paper 8Insert the duplexer into the printer 9Open and close the top cover to clear the paper jam message Solving Repeated Paper Jams If paper jams occur frequently, try the following: 102 Chapter 4: Problem Solving Using the Printer Online Help System Printer Messages Message Explanation or Recommended Action ACCESS DENIED MENUS LOCKED Printer Messages (Continued) EIO n DISK INITIALIZING NOT FUNCTIONAL EIO n INPUT DEVICE CONDITION xx.yy INSTALL TONER CARTRIDGE INSTALL TRAY OUTPUT BIN FULL CLEAR (BIN nnn) RAM DISK DEVICE RAM DISK FILE TONER LOW IN TRAY [YY] USE [TYPE] [SIZE] INSTEAD WRONG ENVELOPE FEEDER INSTALLED 21 PAGE TOO COMPLEX PAGE PROTECT=ON 22 EIO 22 PARALLEL I/O UNEXPECTED PAPER SIZE EXPECTED [TYPE] 50.x FUSER ERROR 53.xy.zz 55.xx PRINTER ERROR 66.xy.zz INPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER Service ERROR 68 NVRAM FULL CHECK SETTINGS 8x.yyyy yyyy Mopy Disk Error Messages Mopy Disk Error Messages Disk Error Error DescriptionSolution Number Mopy Disk Error Messages (Continued) Error Error Description Solution Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem The examples below depict letter-sizepaper that has passed Page Determining Printer Problems Troubleshooting Flowchart 1 Does the control panel display READY 2 Can you print a configuration page PRINTING CONFIGURATION 3 Can you print from a software application PRINT PS ERRORS=ON PERSONALITY=AUTO 120 Chapter 4: Problem Solving 4 Does the job print as expected? (Continued on the following page.) Does the job print as expected Does the job print as expected? (continued) 122 Chapter 4: Problem Solving Page Troubleshooting Flowchart for Macintosh Users 1 Can you print from a software application LaserWriter 8 available in English only 124 Chapter 4: Problem Solving 2 Does the job print as expected Selecting an Alternate PPD Renaming the Printer Troubleshooting the Printer Hard Disk Troubleshooting the Printer Hard Disk DISK x NOT INITIALIZED EIO x DISK PS Troubleshooting PS Troubleshooting PERSONALITY 128 Chapter 4: Problem Solving Troubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver Problems (Continued) 130 Chapter 4: Problem Solving Communicating with an Optional HP JetDirect Print Server HP JetDirect Print Server Software Installation Guide HP JetDirect 10/100TX print server 1Turn off the printer and remove the HP JetDirect 10/100TX print server 3Reinstall the print server 132 Chapter 4: Problem Solving Checking the Printer’s Configuration Menu Map Configuration Page PCL or PS Font List Menu Map Configuration Page Sample Configuration Page To print a PCL or PS font list: Service and Support Guidelines for Repacking the Printer Remove and retain the toner cartridge Caution Include a completed copy of the Service Information Form (page 142) HP recommends insuring the equipment for shipment Hewlett-PackardLimited Warranty Statement 140 Chapter 5: Service and Support Limited Warranty for Toner Cartridge Life The warranty below applies to the toner cartridge that came with this printer This warranty supersedes all previous warranties (7/19/96) HP toner cartridges are warranted to be free from defects in Service Information Form 142 Chapter 5: Service and Support HP Software License Terms 144 Chapter 5: Service and Support Europe Albania Austria Belarus Belgium Finland France Germany Greece Hungary Ireland Italy Macedonia, The Former Yugoslav Republic of Romania Russian Federation S&T Slovakia Slovenia Spain Switzerland Turkey Ukraine United Kingdom Uzbekistan Latin America and South America Argentina Belize Bolivia Brazil Ecuador El Salvador Guatemala Honduras Mexico Asia and the Pacific Australia Bangladesh China India Indonesia Korea, Republic of Malaysia New Zealand Pakistan Philippines Singapore Japan Middle East and Africa Algeria Angola Bahrain Egypt Israel Jordan Kuwait Lebanon Malawi South Africa Tunisia United Arab Emirates Zambia Zimbabwe Specifications Paper Specifications •poor print quality •increased paper jams •premature wear on the printer, requiring repair A-2Specifications Supported Sizes and Weights of Paper Specifications A-3 A-4Specifications Specifications A-5 A-6Specifications Guidelines for Using Paper Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography Do not use raised letterhead compatible with the printer’s temperature (400° F or 205° C for 0.1 second) Paper Weight Equivalence Table Label Construction Envelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Card Stock Construction Card Stock Guidelines Printer Weight (without toner cartridge) Electrical Specifications Acoustic Emissions (Per ISO 9296) General Specifications Serial Cable Specifications A-18Specifications 25 to 9 Pin Adapter (C2809A) DB-9Serial Cable Pin Outs (C2932A) DB-25Serial Cable Pin Outs (C2933A) Control Panel Menus Quick Copy Jobs Menu Private/Stored Jobs Menu Private/Stored Jobs Menu Control Panel Menus B-3 Information Menu Information Menu PRINT MENU MAP PCL FONT LIST Paper Handling Menu Paper Handling Menu ENVELOPE FEEDER SIZE=COM10 TYPE=PLAIN Paper Handling Menu (Continued) TRAY 3 TYPE TRAY 4 TYPE MANUAL FEED=OFF DUPLEX=OFF [TYPE] NORMAL LOW HIGH ROUGH=HIGH Print Quality Menu Print Quality Menu RESOLUTION FASTRES PRORES Print Quality Menu (Continued) ECONOMODE=OFF TONER DENSITY=3 CREATE CLEANING PAGE Printing Menu Printing Menu PAPER ENVELOPE COM10 Printing Menu (Continued) UNIT OF MEASURE INCHES MILLIMETERS X DIMENSION PCL FONT NUMBER 0 to PCL FONT PITCH 0.44 to PCL FONT POINT COURIER=REGULAR REGULAR WIDE A4=NO APPEND CR TO LF PRINT PS ERRORS Configuration Menu Configuration Menu POWERSAVE 30 MINUTES 15 MINUTES Configuration Menu (Continued) RESOURCE SAVE PCL MEMORY 400K PS MEMORY PAGE PROTECT INSUFFICIENT MEMORY, PRESS GO TO CLEARABLE JOB WARNINGS=JOB RAM DISK=OFF RAM DISK SIZE RAM DISK SIZE=xxxK RAM DISK JAM RECOVERY SMALL PAPER SLOW SPEED=NORMAL NEW TONER CARTRIDGE=NO I/O Menu I/O Menu I/O TIMEOUT=15 I/O BUFFER=AUTO I/O BUFFER SIZE I/O Menu (Continued) PARALLEL HIGH SPEED=YES PARALLEL ADV FUNCTIONS=ON EIO Menu (4050 N/4050 TN) EIO Menu CFG NETWORK=NO IPX/SPX=ON DLC/LLC=ON EIO Menu (Continued) CFG TCP/IP=NO NO: CFG ETALK=NO ETALK PHASE=1 or Resets Menu Resets Menu RESET MEMORY SETTINGS RESET ACTIVE I/O CHANNEL Printer Memory and Expansion Page Installing Memory (page 134) 3 Remove the cover from the printer Printer Memory and Expansion C-3 7Close the DIMM access door and tighten the screw C-4Printer Memory and Expansion Checking Memory Installation Resource Saving I/O Buffering Installing EIO Cards/Mass Storage Printer Commands Understanding PCL 5e Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: Uppercase O: Combining Escape Sequences Entering Escape Characters Printer commands always begin with the escape character (?) \027 <27 D-4Printer Commands Selecting PCL 5e Fonts example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8)or 12U (PC-850)symbol set Fonts are either “fixed” or “proportional” in spacing. The printer others) Common PCL 5e Printer Commands Common PCL 5e Printer Commands ?&l#X ?&l#S ?&l#H Common PCL 5e Printer Commands (Continued) ?&l#E ?&l#F ?&a#L ?&a#M ?(s#P ?(s#H ?&k#S ?(s#V ?(s#S Regulatory Information Environmental Product Stewardship Protecting the Environment This HP LaserJet printer eliminates: •Ozone production This HP LaserJet printer design reduces: •Toner consumption •Paper use The design of this HP LaserJet printer facilitates the recycling of: •Plastics •HP LaserJet printing supplies US Returns Asia/Pacific Region http://www.asiapacific.hp.com/planp1 Europe •Paper Material Safety Data Sheets Regulatory Information E-5 Declaration of Conformity Safety Statements Laser Safety Statement Canadian DOC Regulations Complies with Canadian EMC Class B requirements VCCI Statement (Japan) Luokan 1 laserlaite Klass 1 Laser Apparat Varoitus Varning Varo Glossary printer driver help driver printer software software is already installed printer software help Index 2 Index Page 4 Index Page 6 Index