HP 4050 manual Determining Printer Problems, Troubleshooting Flowchart

Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Customer Care Service and Support pages at the front of this user’s guide.)

Note	Macintosh users: For more troubleshooting information, see
	page 124.

1Does the control panel display READY?

YES

Go to step 2.

NO

The display is blank and the printer’s fan is off.

The display is blank but the printer’s fan is on.

The display is

in the wrong

language.

The display

shows garbled

or unfamiliar

characters.

Amessage other than

READY is

displayed.

Check the power	Press any control	Turn the printer
cord connections	panel key to see if	off. Hold down
and the power	the printer	[Select] while
switch.	responds. Turn	turning the printer
	the printer off,	on. Press
Plug the printer	and then turn the	[-Value+] to scroll
into a different	printer on. If this	through the
outlet.	does not work,	available
	contact an	languages. Press
Check that the	HP-authorized	[Select] to save
power supplied to	service or	the desired
the printer is	support provider.	language as the
steady, and	(See the HP	new default.
meets printer	Support pages at	Press [Go] to
specifications	the front of this	return to READY.
(page A-16).	user’s guide.)

Make sure the desired language is selected from the control panel.

Turn the printer off, and then turn the printer on.

Go to page 103.

118 Chapter 4: Problem Solving

EN