Philips 900 Series manual Frequently asked questions, Question, Answer, English

English 15

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance.

If you cannot find the answer to your question, contact the Customer Care
Center in your country.
Question	Answer
Why doesn’t the Sonicare	You may need to recharge the Sonicare. Charge the Sonicare for
toothbrush work?	at least 24 hours.
	Make sure that your Sonicare charger is plugged into a live
	electrical outlet and not into an outlet controlled by a light switch.
	You may need to reattach or replace the brush head.
Why do I feel a tickling sensation	You may experience a slight tickling/tingling sensation when you
when I use Sonicare?	use Sonicare for the first time. As you become accustomed to
	brushing with Sonicare, this sensation diminishes.

The brush head chatters against my teeth.What can I do about this?

Why does the toothbrush seem less powerful?

Why doesn’t the personalised brushing button work during brushing?

Why doesn’t the UV sanitizer light go on?

Why does the toothbrush seem to lose power during brushing?

Do I need a special charger if I travel with my Sonicare?

To avoid this, keep the brush head properly oriented, with the bristles placed on the gumline at a slight angle.

You may need to charge the Sonicare.

The Easy-start feature may be on. Deactivate the Easy-start feature (See chapter ‘Features’).

You may need to replace your brush head.

You may have selected a brushing routine. If this is the case, the Personalized brushing button is not active (See chapter ‘Using your Sonicare’).

You may need to plug the sanitizer into a live outlet.

You may need to shut the door of the sanitizer.

You may need to replace the UV light bulb (see chapter ‘Replacement’).

You may be in the Max Care brushing routine. If this is the case, the routine alternates between the Clean and Massage modes throughout the 3-minute brushing cycle.The Clean and Massage modes have a different sound and brush movement.

Travel tip: the Sonicare charger and the UV sanitizer can be used with common worldwide voltages between 100-240V AC, at either 50 or 60Hz. A simple plug adapter is all that is required.