Troubleshooting
If a fault occurs, first check the points listed in the following pages. For further help and other troubleshooting tips, please also check out FAQs at www.philips.com/support.
If you are unable to find a solution by following these hints, consult your dealer or service center.
WARNING:
Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.
Symptom | Solution |
Hang up | Press and hold [VOLUME +] and 2; simultaneously. |
| Your device will reset. |
Cannot power up | Charge your device. |
| In case of device error, connect your device to the |
| computer. Use Device Manager to restore your device. |
Device shows "Player problem" | Device / memory card error. Connect your device to the |
| computer. Use Philips Device Manager to repair your device. |
Device shows IIIIIIII | You have transferred music tracks with Chinese, Japanese, |
| Korean or other languages to your device. You need the |
| corresponding fonts to display this information correctly. |
| Press Settings .Select Language. Select the source language |
| of the music tracks. Note:Your music still plays even this |
| information is not shown properly. |
No sound when the 2; button is pressed on my PSA player
-You may have a weak battery. Charge your device.
-Check if your headphone plug has been inserted into the head phone jack of the unit completely
-When you press the 2; button, make sure that it is pressed and held for long enough until the display light up.
-Check if the volume is at an audible level. Increase the volume using the VOLUME + button.
-If psa is in pause mode, press the 2; button to resume playback.
-Press power/play/pause and Volume + simultaneously for 2 seconds. Your device will reset.
-If nothing works then try connecting your psa player to the computer and then start Philips Device Manager and select "restore" to rebuild the database and firmware image of the psa player
Cannot transfer from my PSA back to my computer
This is not an error.Windows Media Player can only transfer tracks from your computer back to your PSA but not the other way round, subject to digital rights management.
Device shows " ! " / "Connect to PC" Connect your device to the computer. Use Philips Device Manager to repair your device.
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