Problems | Philips DECT515, DECT511 manual

Troubleshooting www.philips.com/support

Telephone troubleshooting

PROBLEMS

The icon does not

scroll when the handset is placed on the base

No dialling tone

No ring tone

The icon does not appear

The icon is blinking

- Crackling on the line

The handset displays ‘not available’

-when attempting to add another handset to the base station

-when using a handset

Noise interference on your radio or television

Caller Line Identification (CLI) service does not work

CAUSES

-Bad battery contact

-Dirty contact

-Battery is full

-No power

-Batteries are empty

-You are too far from the base station

-Wrong cable

-Line adaptor not plugged to the line cord

-The ring tone is deactivated

-The Do not Disturb mode is ON

-No mains power

-The handset is too far from the base station

-Handset not registered to the base station

-You are too far from the base station

-The base station is too close to electrical appliances, reinforced concrete walls or metal door- frames

-The procedure to add a handset has failed, try again

-Maximum number of handsets (6) has been reached

-Base station is already busy with another handset (ie : phonebook)

The DECT 511/515 base station or mains power pack are too close to electrical appliances

-The service is not activated

Troubleshooting

SOLUTIONS

-Move the handset slightly

-Clean the contact with a cloth moistened with alcohol

-No need to charge

-Check the connections. Reset the phone : unplug and plug back in the mains

-Charge the batteries at least 24 hours

-Move closer to the base station

-Always use the cable provided

-Plug the line adaptor to the line cord

-Increase the volume (page 50)

-Deactivate it (page 48)

-Check connections

-Move closer to the base station

-Register the handset to the base (page 28)

-Move closer to the base station

-Move the base station to find a better place (the higher the better)

-Disconnect and connect the base station power supply. Follow the procedure to register a handset (page 28)

-Un-register a handset

-Wait until it is available

Move the power pack or base station as far as possible

-Check your subscription with your network operator

59

http://www.philips.com/faqs/dect

Image 60

Philips DECT515, DECT511 user manual Problems

Contents

Charge the handsets 24 hours before use Quick start guide Store Dect 511/DECT Handset Earpiece Microphone Icons on the handset display Base station Paging keyPlay/Stop key Skip/Fast forward key Table of contents Operator services Extra TroubleshootingAnswer machine Intercom Menu structure SMS Handset list Only available in the UK Menu structure Choose country/oper First ring On or Off Conformity,Environment and Safety Using GAP standard compliance Declaration of conformity Installing the Dect 511/515 Unpacking your Dect Installing the base station Installing and replacing the batteries in the handsetBattery life and range Idle mode How to navigate in the menusIntroduction Philips screen saver Basic principles Call features Case mode Editing systemsStandard multi-tap system Keypad Keys Multi-tap Sequence Send new SMS To send an SMS to a phone Read SMS To read an SMS/to view the number To reply to an SMS To forward an SMS To send again To delete an SMSTo copy a number to the phonebook SMS settings To set the SMS modeTo call from the SMS list To set your personal SMS boxes only available in the UK To choose by default an SMS centre To set the SMS centre numbers To activate/deactivate the babysit mode RegistrationHandset To register a handset Rename handset Date & timeTo select a base station To rename a handset Display contrast BacklightScreen saver To switch the Dect 515 Telephone Answer Machine ON/OFF Saved messages To play and browse through saved messages via the handset To play and go to next saved messages via the base stationTo delete a message via the handset To delete a message via the base station Settings To select the answer mode and the outgoing message OGM typeTo record your personal outgoing message OGM To set the number of rings before answering To set the voice language To activate and deactivate the remote control To set the call screeningTo set the recording quality To change the remote control code To remotely control your answer machine Record and listen to a memo To record a memoTo listen to a new memo To listen to a saved memo Fast call transfer when on line Call transfer to a specific handset when on lineInternal call Call transfer via the in-call options Conference call via the in-call options Group settings Add newView To add a name to the phonebook To call To change a numberTo change a name To change the SMS box number only available in the UK To delete an entryTo send an SMS from the phonebook To view the call log To listen to a message Dect 515 onlyTo call / redial To view the number To store the caller’s numberTo delete a name and a number To send an SMS from the call log Call log settings Delete allTo delete all the call log Scroll to Delete all Operator services Example of service Call forwardTo activate call forward To deactivate call forward Alarm clock To set the alarm clockTo activate / deactivate the alarm clock Call duration Do not Disturb mode To set the alarm ring tone type and ring tone volumeTo set the Do not Disturb mode Handset ring tones Base ring tonesTo set the external ring tone To set the internal ring tone ring tone for internal calls Handset ring tone volume Group ring tonesTo set the group ring tones My ring tones To delete a downloaded ring toneTo play a recorded melody To record a new melody To set the base loudspeaker volume only available for Dect To delete a recorded melodyTo set the earpiece tone To set the key & feedback tones To set the notification beepTo activate/deactivate the music on hold Enable registration Line settingsTo change the dial mode Base station To change the configuration To change the recall typeTo activate and deactivate the first ring Service code settings FAQ FAQ Problems Problems Causes Solutions PABX/PSTN IRL Information on Text Messaging SMS in Eire Information on Text Messaging SMS in the UK Page Download of ring tones