TROUBLESHOOTING

English

WARNING

 

If a fault occurs, first check the points listed, before taking

Under no circumstances should you try to repair the

the set for repair.

If you are unable to solve a problem by following these hints,

set yourself as this will invalidate the warranty. Do

not open the set as there is a risk of electric shock.

consult your dealer or service center.

 

 

 

 

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

Set does not work

The overheating safety circuit

 

Switch the set off and let it cool down. After

and is in standby mode

has been activated.

 

having let the set cool down switch it on again

 

 

 

and select a source by rotating SOURCE SELECT

 

 

 

or pressing a source key on the remote control.

No sound

VOLUME is not adjusted correctly.

 

Adjust the VOLUME.

 

Headphones are connected.

 

Disconnect headphones.

 

The wrong source is selected.

 

Turn SOURCE SELECT to select the correct

 

 

 

source.

No sound on the

One speaker is connected incorrectly.

Connect the speaker properly.

left or right side

A speaker cable is damaged.

 

Replace the cable.

 

 

 

Volume balance in the receiver menu is

Adjust VOL FRONT-L and VOL FRONT-R

 

adjusted incorrectly.

 

in the receiver menu.

Poor sound or no sound at

SURROUND mode is not switched on.

Press SURROUND ON/OFF to switch on the

the center or surround

 

 

surround sound.

speakers

Surround and/or center speakers are not

Connect the speakers properly.

 

 

(properly) connected.

 

 

 

Surround and/or center speakers are switched

Set speaker present to YES.

 

off in the SPEAKR SETUP menu.

 

 

 

A speaker cable is damaged.

 

Replace the cable.

Poor bass sound

Speakers are not in phase.

 

Connect the colored (or marked) wires to the

 

 

 

colored terminals and the black (or unmarked)

 

 

 

wires to the black terminals.

Bad sound

Badly matching setting for the given type of

Correct the sound settings on the receiver.

 

music or sound.

 

 

Surround sound level is

The level of the surround sound is not

Adjust the level of the surround sound on

too low or too high

adjusted properly.

 

the receiver.

Center sound level is too

The sound level of the center channel is not

Adjust the level of the center channel

low or too high

adjusted properly .

 

on the receiver.

Only center speaker is

A mono signal is reproduced.

 

Choose a different sound source or switch off

heard in Dolby Surround

 

 

surround sound.

Pro Logic

 

 

 

Bad radio reception,

Receiver or antenna is positioned near a

Change the position of the interfering unit

automatic programming

radiation source such as TV, CD player,

or try to switch it off.

does not work properly

CD recorder, DVD player, etc.

 

 

No digital recording

The sampling frequency is not accepted by

Make sure the digital recorder can handle

possible via digital output

the digital recorder.

 

sampling frequencies between 32 kHz and 48 kHz

 

 

 

or make the recording via analog output.

Whole recording appears

The DVD player does not provide track

Record each track individually or use the

as one track when

information.

 

“manual track increment” feature on the recorder.

recording from DVD disc

 

 

 

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Philips FR-985, FR-995, FR-994, FR-986, FR-963 warranty Troubleshooting, Problem Possible Cause Solution