Cannot access
•Make sure that the home theater is connected a home network with internet access (see 'Connect and set up a home network' on page 12).
•Make sure that the network is set up. Use a wired network installation (see 'Set up the wired network' on page 12) or wireless network installation (see 'Set up the wireless network' on page 12).
•Make sure that the
•Clear memory storage (see
My 3D video played in 2D mode.
•Make sure that your home theater is connected to a 3D TV through an HDMI cable.
•Make sure that the disc is a
TV screen is black when you play a
•Make sure that the home theater is connected to the TV through an HDMI cable.
•Switch to the correct HDMI source on the TV.
Poor playback on YouTube Leanback or Picasa.
•Make sure that the home theater is connected to a home network and is properly set up (see 'Connect and set up a home network' on page 12).
•Make sure that the internet connection speed is higher than 2 MBPS to obtain optimum performance.
Network
Wireless network distorted or not found.
•Make sure that the wireless network is not disturbed by microwave ovens, DECT phones, or other neighboring
•Place the wireless router and the home theater within five meters of each other.
•If the wireless network does not work properly, try a wired network installation (see 'Set up the wireless network' on page 12).
Slow video streaming from Netflix and VUDU.
•Look in your wireless router’s user manual for information on indoor range, transfer rate, and other factors of signal quality.
•You need a high speed Internet connection for your router.
Netflix and VUDU does not work.
•Make sure that the network is correctly connected and set up (see 'Connect and set up a home network' on page 12).
•Check the router connection (refer to the user manual for the router).
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